They take 45 minutes to service and waiters are not attentive and when food is served it's cold

I would leave a zero if I could. Very disappointed this is not the first time we have gotten a DoorDash Apple peeps where they have messed up the order. We confirmed with the receipt everything was correct once we got the items we got the donut dippers they didn't give us any sauce we ordered all of our meals paid for extra sauce they included zero sauce I could call and complain and nobody picks up the phone it goes to a recording enter your remote access code and then it hangs up on you. Warning don't do it. I don't know what incompetent employees are working there but they should follow what's on the receipt that it's taped to the bag. read more

Worst service ever. My boyfriend and I arrived to this location around 11 got seated by 1110 and have been sitting for 45 minutes and no one to even take our drink orders so i decided to order on the little pad and all of a sudden the waiter shows up to ask if we been helped when I'm already ordering on the pad she walks away. I tried ordering and it said "sorry no waiter available to assist you" TF so she walks by again I stop her to ask why it's not letting me order she says ok I'll be right back but never came back. funny part is the people behind me arrived 10 minutes after we did and was served and even got their drinks so my boyfriend and I just got up and left. read more

The food was amazing, the service was incredibly fast for how many people were there! It was a amazing experience.

One of my favorite spots. Great happy hour. Love the seasonal drinks. Bourbon chicken & shrimp is the best!!

Horrible service. Extremely slow. Wait was "30 minutes" for one table. 45 min went by before I had to talk to host again about the table. Finally at the table and food was ordered 25 min ago and still waiting. If I didn't waste so much time already, I'd leave. 0 stars if possible. NEVER RETURNING (after I get my food/if I ever get my food) read more

I haven't been to an Applebee's in maybe 20 years... Now I remember why. The 2 stars overall is fitting. The staff was a little slow on everything(From the food, to the check at the end). The Soup was nuked warm and tasted scorched(like it had been sitting in the pot too long) My Girl's wrap looked good. My burger was ok. Nothing too special. Now when it came to the bill... The waitress brought it already split down the middle(Most places don't do it off the bat). But We wanted to pay all together. Took a little longer to get the check. So we went to the front to pay(to be faster since we had to be somewhere). And i guess they had trouble ringing it up. I don't think ill return to this location. I'm down to try others tho. read more

We visited this restaurant (Watsonville, ca)Sunday Sept 11th, mid afternoon, we ordered the 2 for $26 option, the food was great. The problem was the wait staff, when ordering we specified we were sharing(two of us) they did not bring exta plate, and after 20 mins of waiting for one and asking more than two staff, they brought a small bread dish!! When you could actually see a wait person, they were all moving in slow motion and seemed unmotivated and very unwelcoming. read more

Came here for happy hour on a Saturday at 9:30pm. The menu states that all appetizers and drinks are 50% off from 9pm until close. Apparently margaritas, Stella Artois, and onion rings are not a part of that menu. Um what?? They didn't tell us this until AFTER we complained. Also, we had to ask the waiter about 3 times that our order total was not showing happy hour prices. A waste of time and horrible food for that price. Never coming back read more

Applebee's Grill + Bar - Incorrect happy hour prices! SCAMMERS!!!! - American Near Me - Watsonville, California

Worst service ever. Do not order from here they are super slow. I am surprised they are still in business. If i could give a 0 reviews i would give it a 0. Service is a 0/5 always late with drinks, always late with food, always a disappointment coming here. I only come when my family wants to come and congregate and even then i feel forced to come. If someone knows a representative with high command at a corporate level please send him/her to the Watsonville Applebees to make an assessment to either shut it down or have it dramatically improve its service!!!!!! read more

I have been eating once a week since they opened. Tonight was just awful. Needed a table for 6. 4 adults, one teen and one toddler. Once seated it took 20 minutes for a waiter to greet us. Ordered sodas gave our meal order. 40 minutes later the first two plates arrived. twenty minutes later the 2nd two plates arrived. 7 more minutes before the last two plates arrived. All drinks were empty by this time, no offer to refill. Totally ignored, but our 'waiter' who had plenty of time to visit with the female bartender. We paid the bill on the table machine, asked for a printed receipt, nothing printed out. Took machine to desk and asked for a receipt. Told that it was impossible unless we rang up the bill again, and used our credit card again. The manager of restaurant was called, he came out and said there was nothing he could do. Last time I will eat there, and I will spread the word. DO NOT EAT THERE. read more

What a joke. Thanks for wasting my time. This place is managed by idiots. You will be waiting for 35 minutes when they say wait is 10 minutes. Food is just as bad. If I could give 0 stars I would read more

Its 330 pm on a Sunday, my boyfriend and I really considered Apples bees for lunch for their margaritas ! MY EXPECTATIONS WERE RUINED. We were sat immediately, but were did not even get a single greet from staff . We looked around and analyzed that there were inly 2 servers on the floor , along with what seemed to be the manager , but it was still no excuse to not get taken care of . I work in the food industry and I understand that when staff gets busy, service may become slow for the customer , therefore management should have really stepped in . read more

Thankyou Angie , or Angelica as she may be known for the get hospitality, or NOT for the last time doing customers so wrong ONCE again . Not only have I been to this location several times but I have notice this particular female employee discriminate me and my partner one to many times . From rudeness , poor seating of moving and from the unacknowledged of simple hospitality to customer of a popular business . I've respected the business every time I have set foot in the busy environment , waiting my turn like we all do but just to be treated like trash from this one particular Employee one to many times . It's not the fact that she may not understand common employee policy but it's one another thing for her to be one hard headed misunderstanding employee to returning customer that don't go for her but attend the business to support the business read more

Applebee's Grill + Bar - American Near Me - Watsonville, California

food was ok but the service was horrible!! we went In ready to have dinner and drinks . first , they wanted to seat us in the bar area even though the dining area was open . the hostess did not like that we asked to be moved ." go ahead .. but that's not my table ...." . they were sitting other people in the same area .. so what is the problem ??? they brought my husband a hot beer .. they told us they were having problems with the refrigeration. they brought the appetizers... but no plates . we had to flag someone down for napkins ... my husband asked for a second beer ... it never arrived. the waitress did not ask me if I needed a refill on my drink . they said they would not charge me for the drink ... but of course it was on the bill ... full price of course . we had to flag down someone for containers and a bag . horrible service ...save your $$ and go somewhere else . read more

This place has descent waiters but horrible service. I waited 30 minutes to get silverware. My party got their food after 40 minutes and I got my burger after an hour. Horrible sense of urgency. read more

Went their for a Family dinner literally took like 30 min to get seated. Drinks took forever to come and also took forever to take our order food came out after 1hr and a half the server was good he was doing his job but i believe their is a lack of employee's. I would have ate 10 times already at a taco stand for the time we were waiting their for our food. And then food was salty. read more

We were seated quickly, but that was the only part of the service that was fast. It took almost 40 minutes to bring out a simple order for two, in a half filled restaurant on a Friday night. We were repeatedly told the kitchen was backed up; is there only one person in the kitchen? I've had slightly better results at lunch time; but overall this location is inconsistent at best for mediocre food. read more

It's my sons birthday today, so I went to Applebee's to enjoy a quick brunch before heading out to celebrate his bday. First trigger was, no straw among serving soda. I understand there is a new law in Santa Cruz county in which straws are banned but some restaurants actually are allowed to use straws until they replace straws with something eco friendly...buuut I was not provided a straw to drink my Pepsi with 70% ice. The ambiance seemed depressing and guest service was minimal. It was a clean restaurant but lacked that X factor in food service and ambiance to make it a mere 3/5 star visit. I paid with my debit card and went to town after. I had forgotten my wallet inside the restaurant so I called the restaurant 10 min after leaving and asked the gentleman on the phone to check my booth for my wallet. He "checked" and got back to me saying, it's not there sorry. I still went in to verify if it was there, and to my surprise, the wallet was right on the table in a visible area. This immediately tells me this team member and staff is not guest focused. This experience taught me to be more careful with my personal items but more than anything, NOT to trust the Applebee's team members. All in all a bad experience. Not because of the food, but because of the service from the server, and person who "attempted" to help me look for my lost items. read more

This was an unfortunate decision to come here r to he food was cold we had to ask for silverware and when they brought us the silverware It was dirty so my brother had to literally drink his cold tomato soup. We will never come back to Applebee's. read more

I really don't know why I came here again! Everything inside me told me not to but I did... mistake! I've Now been here OVER 2 hours... for our food 1.5 hours after arriving, other tables arrived after us and were done eating and paying before we even got our food... ummm it was like warm .. not even hot .. damn save yourself heart ache and $$ .. don't come here..... the waiter was very nice though.. that was for the one star read more

worst ever. very poor service. inexperienced staff. waist of time where there 1 hour and no food only water. then we left. A real unreal deal. read more

Amazing food but bad attitude employees who care about the paycheck. I get it your understaff but don't take it out on the customers

I really do not see what all the bad reviews are about. We've always had great service, the food comes to the table quickly, is always affordable and you know exactly what you are going to get. The new look in the dining room is more open and all the stained-glass is gone. There's an open view to the bar and all the TVs too. Nice for football season. On our last visit, our waitress' name was Alma and she was a delight. She welcomed us with a big smile, answered our questions, didn't try to push us into ordering appetizers, didn't rush us into ordering, and didn't make us feel bad when we didn't want dessert. She brought our iced teas, then our lunch orders promptly. I really like the lunch combo deals but they are only available Monday thru Friday so I opted for a small lunch chicken salad. Husband had one of the new Pub Menu deals: steak with quinoa and mixed veggies. You are usually on shaky ground when you order steak in a place like Applebee's -- and I've only had a tough one once -- but this time it was great. The only thing I don't get is the little "presto" electronic gadget thing on each table. Yes, you can order that way or call your waiter but why would anyone want to PAY 99 cents to play games on it? Isn't that was your cell phone is for? I also wonder how many of them have been stolen... Face it, Applebee's is not fine dining, if that's what you want, go somewhere else. Applebee's is a nice family-oriented place with something on the menu for everyone. I'm not a regular customer but when I do go, I leave happy. read more

Before I get into the meat and potatoes, pun intended, I will say kudos to the servers and bartender for making my quick visited enjoyable, very friendly.. UNTIL this... while enjoying my margarita at the bar a Manager walked up to me and with all the slang he could muster up asked me if everything was 'gravy' I literally had to text my daughter and ask her what that meant.. for those of you who do not , it means 'ok' .. I won't even begin to wonder why he thought he could speak to me in that manner. Who ever the male manager on duty July 3rd approximately 530pm. I found you to be extremely unprofessional, leave that slang talk for you and your 'homies' .. not for seasoned customers! read more

We ordered take-out this evening and picked up about 9pm, and I am seeing a trend at this location.....you need to eat here before 8pm no matter if it is take out or eat in. Tonight, the wrong dressing for the grilled chicken strawberry balsamic salad and requested almonds and guess what, no almonds. My lettuce was so old it was pink from where it had been cut and proving how long it had been in storage. Ordered bread sticks and was told, they did not have any bread sticks. Ordered white cheese dip and chips and half the chips were stale. On a positive note....the grilled bacon cheese chicken sandwich was great and fresh. I say you have to go before 8pm because it seems the service and kitchen are lacking after 8. read more

I ordered Applebee's using doordash for delivery to our motel room. When order arrived we had no condiments or utensils in the bag. I think it would be Applebee's responsibility to include such thing's when preparing a order to be picked up for delivery. After trying to communicate (unsuccessfully do to language barrier) with the delivery man I called Applebee's. I was pleasantly surprised at the effort they made to fix it. The nice woman that took my call was very polite and professional. She offered to get those things for me but I would have to pick it up. When I explained I had it delivered because I could not she tried to call doordash but had no luck. The assistant manager called me back and said he was just leaving and he could bring us our stuff. We met him downstairs as he requested. He was very friendly. The food was fine and by now it was cold (room had no microwave!) The high rating is for the staff who went above and beyond to bring me a fork. Thank you. read more

Two stars and that goes to the nice waitress. One star for the food. She sure knows what she is doing. I walked out spending 10 dollars more than what I wanted to though.... The four cheese Mac and cheese with the honey bbq strips for the 2 for 25 $$ entreé was usually so good.... but this time it had really sweet juices at the bottom of the Mac and cheese. Not so tasty when you have your mind and heart set on something salty and cheesy ! It was okay.... At the top. Couldn't finish more than half because of the sweetness. Next time I will have them just do regular Mac and cheese and then separate the chicken strips! For sure ! Recommended ! Overall. BF got the steak and loaded mashed potatoes that came with steamed veggies. I was jealous at the end and should have definitely gotten that! I tried it and it was amazing! Good service. But they do have a little fly problem! That's why they get no more stars! Ugh! read more

Applebee's Grill + Bar - Four cheese Mac and cheese 2 for 25$$ entreé it was okay. The juices at the bottom were too sweet. Next time-separated 4sure - American Near Me - Watsonville, California

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Online ordering is terrible. Food is never ready even though I selected a time more than 30 minutes ahead. Update: 2 years later I still go from time to time because of the convenient take out. But the constantly get orders wrong. Last night got 2 orders of fish and chips for my daughters and they forgot the chips, on both orders!!! Terrible. Management obviously doesn't know what they're doing or how to train and supervise the staff. read more

Worst experience of my life. I understand they are short staffed but it took 15 minutes for the server/bartender to even acknowledge us. Then another 10 minutes for drinks. As we were watching everybody around us it became clear she was more interested in talking to her friends and regulars then doing her job. I have worked in the industry and understand it's hard, just never seen service ran so poorly. Oh! I ordered onion rings with my sandwich but while ordering noticed she didn't write anything down. Upon receiving my sandwich there where no onion rings. I told the food runner and they never brought them out. We talked to management which was kind enough to comp my sandwich. Sorry but we won't be back. read more

We've ordered 45 minutes ago and they haven't made our drinks. I guess they don't want us to order our 2nd drinks. The server lied to us that they're making our drinks and they haven't started. Bad service and a liar. read more

Since Yelp uses the most recent review to calculate rating I'm averaging previous and current review. This visit was 1 to 2 stars. We went on a Wednesday evening. I could not believe they are having so many problems. There were 3 of us and 2 were ok. The 3rd ordered the club sandwich and it was the sorriest looking club I've ever seen. Bread was barely toasted, it was missing a layer. It was just sad. The waiter said they were understaffed. He didn't say the kitchen didn't know the menu. I have given Applebees 4 stars in the past because I thought they were decent for what they are. This time was bad. I hope they can get it together again. read more

"food was mid, I was just really hungry"... okay but don't sleep on the triple chocolate meltdown.

I've been waiting a month and a week at this point for a refund ive been patient and waited for their mistakes and I'm frustrated that they don't just refund me I've called emailed and nothing this needs to be fixed read more

I'm fired up over our terrible experience. After seeing all the one star reviews of this place, I know my review won't matter. Instead of explaining to you our terrible experience, I'll make the underlying point. Applebee's doesn't give a shit about the quality of their food and they don't give a shit about you. Just for my wife and I, it was $96 for garbage on a plate. read more

Terrible i mean beyond terrible customer service specially from the manager, and another thing I didn't know you could put fake names on the receipt, too scared to get a bad comment or something?? Well yes miss you were beyond unprofessional, and you are making this restaurant look bad ! You need to be retrained to have better customer service, and I can't put your name because on my receipt the name says "Ghost" really?? Oh my. I know how it is to work in a fast food restaurant and people shouldn't be rude for no reason.. hope you change your attitude. Oh and you guys took way too long , never came back to check up if we needed anything or if everything was good, order was wrong twice, meat was raw. I will sure not be back. Thank you for that mis tall curly hair girl. If i could put no stars i would... read more

Pretty standard Applebee's location. Came here after trying a local Bar and Grill nearby that was a complete let down. I love the innovative menu at Applebee's, the variety of appetizers, and drinks. Menu is large and good for families as there is something for everyone at a reasonable price. Food came out hot, fresh, and well cooked. Service was friendly. She became overwhelmed with multiple tables. Seemed like she could only remember one thing at a time. In the end I had to pay myself, was not thanked, and left. Frustrating that the menu lacks prices for drinks. You have to look at the on table tablet for prices. I wish they had drink specials at this location. read more

Came here again. It was really busy and packed. The guy who served us was really nice and helpful. Although it was a bit slow (they were packed) the food was good. They overcharged us but we got that corrected and everything was good. Would come again. (: read more

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Horrible service!!! Took at least 45 minutes to get our meals (6 of us). Every one around us that arrived after us was served before us (at least 3 tables with 4+ people). Where do I begin... The vodka and diet...had no vodka....The 2 orders of BBQ brisket tacos, the flour tortillas were hard shells! The bunless whiskey bacon burger....was just meat and 2 slices of lettuce....no bacon. ...no BBQ...no crispy onions and the Patty was burned!!! When we asked about it missing everything else she brought BBQ sauce...didn't even make it right. The ribs...cold!!!! Horrible . Horrible experience!!! Will NEVER come back here and would not recommend anyone to come here. read more

Despite some reviews we ordered take out. And we were pleasantly surprised at the quality and tastiness of the food.