My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

My wife has been at Arden Courts of Richardson since April, 2019 after researching many memory care…read morefacilities in DFW. This is by far the best place for her for many reasons. Her room is comfortable and inviting and meals are excellent. The staff including caregivers, medical and front office are professional, friendly and effective at their jobs and the facility management team has ensured an ongoing friendly and effective culture.

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

High physician turnover, rushed home visits, poor communication back to primary care physician or…read morethe doctor ordering the home health. All communication is through admin and they're not qualified. Twice my physician quit and no one called to tell me. They just dropped off the radar so I didn't find out until I called in to complain I wasn't being visited. I do want to say that the actual doctors that saw me were great - experienced, compassionate, good "bedside manner". Too bad they keep quitting.

From the owner: USA Doctors On Wheels is a Texas-based company providing primary health care services to Medicare,…read moreprivate insurance, and private pay patients in their homes, senior apartments, assisted living, retirement facilities, and other senior communities. Our Physicians deliver treatment and coordinate all the diagnostic services found in a professional doctor’s clinic. They will coordinate all healthcare professionals together, to implement a plan of care for patients that will maintain their quality of life.

Believe me we've tried! There are a few amazing people who work at Mapleshade and in no way do I…read morewant to tarnish the wonderful job those few do to go above and beyond. However, if you can not advocate for your loved one everyday this is not the place for them. I'vd had countless phone calls, text and email conversations to get things right and they don't change. What does change is the staff they have a horrific turnover and can not keep a Director, Asst Director or care staff. I am constantly having to complain about the cleanliness of my mom's room, taking out her trash (incontenant supplies) no one answering her emergency pendant and medication list errors. If I were you I'd look past the stunning atmosphere and think about the care your loved one needs.

This community is unlike any other in the DFW area. The Village at Mapleshade offers a boutique…read morelifestyle where residents are truly thought of and treated as family members. The staff cares about each resident and it's apparent that they love their jobs. I would recommend this community to anyone who needs a little assistance with activities of daily living but wants to still live with independence and dignity. Great community!

Agree with Rich M…read more Rich, your review is from last month, recent. It sounds like nothing has changed sunce we took Dad homre the end of December. We were so disappointed how The Plaza has deterio ated over past ten years from when Mom was there. I've been assured by several ppl they are making changes. i hope so for the sake of the residents there. My advice is visit before admitting your loved ones any where. My Dad was transfered there (I had planned to visit the next day) . We expected to be at Plano Medical City one more night (at least). But nurses came in maybe about 3:30 and said he was moving to The Plaza that night. We did not want to do that and said we wouldnt move after 5 p.m. They made our deadline and my heart sunk when we walked in the door of The Plaza.

The staff is awful. They all need attitude adjustments and most of them speak really poor English…read more The food absolutely sucks. No one knows when the doctors will be there, Housekeeping takes our blankets, the kitchen dude is definitely grumpy. Everyday there is a new issue. Woul not recommend this place to anyone. They say they are short staffed so the patients have to lay in their own feces until someone gets time to get to them

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

My dad has been in the Tradition & Tradition assisted care! He has really been highly complementary…read morewith both! I had eaten with him several times when he was at the Tradition, it was always really good food! I have not tried any of the food in assisted living but my Dad really likes it!

My mother was a resident at Tradition Prestonwood for about three years, primarily in assisted…read moreliving, then in memory care for the last four months. Most of the caregivers were wonderful people. The problem with this facility is the administration. Communication is horrible. As a family member it's never clear who to call for what issue. But worse is the significant turnover at the admin level. We went through three different directors of healthcare, three assistants to that role, two directors of memory care, and multiple other administrative position changes. I raised my concerns - we'd have "team meetings", but things would not improve. And just when I thought I had a good go-to point person I'd learn that that person left. I finally moved my mother to another (smaller) facility, and it's been night and day - SO much more attention and better communication. The Tradition also passed along huge rent increases every year. A modest rent increase may be reasonable, but these were huge - well beyond inflation. The whole operation makes the customer feel like just a "number" on a spreadsheet . . . it's all about the profit. They nickel and dimed on little things like a meal to the room, or one more medication beyond a given tier. Just felt heartless. Again, not the care givers themselves, but the management.

I volunteer at Day Spring and I can say it's a wonderful place. The staff is professional, loving…read moreand caring. I volunteer with the Lone Star Wheelers in giving assisted bicycle rides to the residents. It's a fantastic program and we invite others to come visit and check it out!

I adore the staff and residents at DaySpring. I'm the founder of Lone Star Wheelers, a nonprofit…read morethat offers free wheelchair bicycle joyrides. DaySpring graciously offered to be the first host location for the program. They have wheelchair ramp access to the Bluebonnet Trail and we take their residents (and non-residents too!) out for fresh air, sunshine, and conversation. Come by for a visit. You'll love it.