While the facility - building, fixtures and decor are quite nice, the staff is a disappointment,…read morefor the most part. The food in the dining room downstairs was nice, but upstairs was not. As long as you don't need assistance, you would be happy there. My mother was given a call button on a wrist band. From the beginning, it never worked. They would tell her it was fine, If one of us talked to them about it, they always said the battery must be low. They moved her upstairs to memory care. At times there could be a room full of residents with not one care partner in the room and the TV blaring. After my mother was in a wheelchair, I was visiting and she said she needed to use the restroom. It took me a while to find someone to help her, when I did, she said she wasn't her CP (Care Partner) I asked who it was, where they were and was told she was on break. I continued to tell her my Mother needed to use the restroom and she finally said she'd do it. She walked up to my Mother and said, well, she's got a diaper on, and told her to just go in her diaper. When she would ask to go to her room after lunch, they wouldn't let her. They kept her door locked, they kept everyone's doors locked because it was easier for them. When I asked why she could not go to her room, they said because they couldn't get her out. My Gosh, she was in a wheelchair, they could just roll her out. There was one particular CP that when she would get my Mother ready for bed. I could hear my Mother screaming. Only with this lady. I spoke to someone in the office to request she not be assigned to my Mother. My mother told me that she pinched her and had the marks on her arms to show. She also said she would punch her in the stomach. The manager said she would take care of it. Next time I was in town, she was still her PC. For a period of time, my Mother was having falls early in the morning. When my sister spoke to someone to see why this was happening, they told her it was because they got her up at 5am and she was left alone because it was around the time the staff changed. My sister asked why they would get her up at 5 and was told that the family requested it. We asked that they not wake her up before 8, and not to worry about breakfast, we would rather let her sleep. She was never an early riser and never wanted to eat first thing.

I have 8 years of experience managing my mother's dementia care in 3 different memory care. What I…read morelearned is this disease is difficult to manage, even in the best of situations. I've seen poor facilities and just ok facilities, but never great ones. So my expectations are low. But Tradition has scored a zero for their care of my mother in law. Three times in the past month we have called the facility and never got through to the staff on her floor. Terminal hold, phone systems down, etc. I asked the receptionist for the direct number to the memory care floor, but was told all calls have to go through the receptionist. Translation "We won't give you that number". My sister-in-law put a video camera in her mom's room so she knows when her mom has fallen and needs staff assistance. The 3 times she needed help, we could not get through to anyone to let them know.

As an outside observer, I have been impressed by the staff at Signature Pointe's physical therapy…read moredepartment, particularly those who go above and beyond in patient care. Meredith is an exemplary employee who consistently demonstrates exceptional skill and compassion. I would like to take this opportunity to recognize Tkeyah Crockett's outstanding service. During Kathryn Kehlbeck's occupational therapy session today, Tkeyah provided exceptional care, closely monitoring Kathryn blood pressure and overall well-being when she was feeling unwell. Her dedication and professionalism are a testament to the department's commitment to excellence. The entire staff is truly impressive. Thank you Victor For your amazing Team !!!!!

I was sent to signature point after having four fusions in my lower back. I was there for a month…read morebut only remember one day they allowed me to become extremely septic and had to call 911 where Hospital had to save my life. I almost died. I wouldn't recommend this place to anyone.

Prestonwood CCourt a Assisted Living and memory care in Plano offers fantastic resident-centered…read morecare in a warm, nurturing and supportive environment. The leadership and care teams are tenured and find joy in helping seniors live fully. It's a wonderful, professional and caring place! There are activities, discussion groups, events, exercise classes, various therapies available, Men's Night and much more!

Good staff, good food. rooms are a good size. weekly activities and plenty to do.read more

This is in regards to the posting from a couple of days ago regarding Sunrise of Hillcrest at 635…read moreand Hillcrest. This has to be a boguss posting because I have recommended this community to dozens of people and know the Susan this person was commenting on. Susan respects ALL people and would never says the "n word" and would never refer to gay people as "you people". Never. It is a shame that a disgruntled employee or anyone else who has an issue with someone, would post an untruth about someone this way. Susan has the respect of her residents, their families, her employees, as well as, healthcare vendors in the community. There is no one that I would trust more to take care of my Dad or any other person I care about than Susan and her staff at Sunrise of Hillcrest. ~Rev. Angela Campbell

From the owner: At Sunrise on Hillcrest, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Believe me we've tried! There are a few amazing people who work at Mapleshade and in no way do I…read morewant to tarnish the wonderful job those few do to go above and beyond. However, if you can not advocate for your loved one everyday this is not the place for them. I'vd had countless phone calls, text and email conversations to get things right and they don't change. What does change is the staff they have a horrific turnover and can not keep a Director, Asst Director or care staff. I am constantly having to complain about the cleanliness of my mom's room, taking out her trash (incontenant supplies) no one answering her emergency pendant and medication list errors. If I were you I'd look past the stunning atmosphere and think about the care your loved one needs.

This community is unlike any other in the DFW area. The Village at Mapleshade offers a boutique…read morelifestyle where residents are truly thought of and treated as family members. The staff cares about each resident and it's apparent that they love their jobs. I would recommend this community to anyone who needs a little assistance with activities of daily living but wants to still live with independence and dignity. Great community!

Finding Briarview Senior Center for my mom has been a genuine blessing for both my mother and for…read moreme! My mother truly loves living there! The residents are happy and active. The staff are loving, kind, helpful, and professional! I highly recommend Briarview Senior Center!

From the owner: At Briarview Senior Living we believe that life is meant to be lived as vibrantly as possible and…read morewe're here to take you there. With Cottages, Assisted Living and Memory Care options, we're here for you at each step. Our tenured associates abide by a Resident First philosophy that seeks to help residents flourish and provide them with the best standard of living. Individualized care programs, carefully curated lifestyle programming and a wide variety of safety features help ensure that residents in Assisted Living and Memory Care can enjoy life in a safe, social community.

On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!

My wife has been at Arden Courts of Richardson since April, 2019 after researching many memory care…read morefacilities in DFW. This is by far the best place for her for many reasons. Her room is comfortable and inviting and meals are excellent. The staff including caregivers, medical and front office are professional, friendly and effective at their jobs and the facility management team has ensured an ongoing friendly and effective culture.

From the owner: Memory Care is all we do. We know. We understand. We can help.read more

I talked with Nichole about 2:00 one afternoon. She called me before 5 the same day with 3 places…read moreto visit with my parents. She made the appointments for the next day. My parents found their dream place at the second location. Nichole knew the questions to ask to pinpoint what would work for my parents. I could not have been happier with her service, her professionalism and her selections. I would highly recommend Elite Senior Solutions to anyone looking for senior living of any type.

From the owner: Elite Senior Solutions is a FREE senior care referral service. We provide personal assistance in…read morelocating the right options for seniors and their families. Elite Senior Solutions can reduce your stress by providing a free consultation and helping you find the best senior care available. We are here to help seniors and their families every step of the way. Serving the North Texas/DFW metroplex including: Dallas, Plano, Frisco, McKinney, Allen, Richardson, Garland, Sachse, Mesquite, Rockwall, Rowlett, Wylie, Murphy, Parker, Prosper, Celina, Carrollton, The Colony, Irving, Lewisville, Coppell, Euless, Bedford, Hurst, Arlington, North Richland Hills, Fort Worth, Mansfield, Southlake, Keller, Grapevine, Colleyville, Desoto, and all other surrounding areas.