If I could rate zero I would. Technician came out to check the refrigerator because it's not…read morecooling correctly. Technician said as long as my ice is frozen the freezer is working but his "professional" temps gage was reading 8 degrees and climbed to 17 degrees as he was holding the door open. He said it was only that high because the door was open. He never checked the coils or for a filter. I got a second opinion for another company. I called this company back to request they send another technician out to right the wrong and they refused to send someone else out. Now we are out $65 that this business scammed us out of and we have to hire someone else. Choose wisely and spend your money elsewhere.

My original problem was side by side freezer not defrosting. Repairman came out a few times…read more Finally got that fixed But the refrigerator side started freezing. Temperature so low that it actually froze and cracked the water filter. He would not replace the filter. They replaced some other part and said I would have to purchase a filter myself. He denied that freezing caused it to crack. Refrigerator temp is still below freezing now. I took out the filter so it can't freeze it again. I called them back. They offered to take out all the new parts and put back my old parts And give me a partial refund. They would not even consider giving back the original service call fee. He has been out a total of 6 times. I'm not allowing him back in my house again. No telling what he might do if I allow him to swap out my old parts for his new ones. I really don't think he knows what he is doing. Just throwing parts at it and hoping for the best. I guess I just waisted 525.00 I am going to get someone else to come fix my issue. Would give less than one star if I could. Please don't allow these people in your home.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

Appliance Medic is great. They've been out to our house three times to fix our 15 year old…read morerefrigerator. Each time they arrive at the appointment time, fix the refrigerator and all at a reasonable cost. Much better than paying for a new one.

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Review needs to be removed. Wrong company. Dont know how to remove a review blahblahblah it needs…read moremore letters......."...........

Excellent service and pleasant service provider and receptionist. Machines working well!read more

I've had lousy luck finding an honest, knowledgeable & professional person for my Whirlpool 4-door…read moreRefrigerator. I recently noticed it was leaking on my hardwood floor, a friend suggested Reliable. WOW! Although I'm located outside their preferred area, he came anyway and arrived on time to hear about the problem. The refrigerator had only been moved once since it was installed in 2016 but he used a large, thin piece of metal to protect my hardwood floor and pulled out the refrigerator to access the interior, discovered the problem and fixed it. We chatted about the earlier problems I had where another Appliance Repair company spent 9 months, replacing numerous parts but never fixed my ice maker. Thank goodness I've found Reliable - I'll never use anyone else for appliance concerns without first calling Reliable! Thank you!!!

They were hired to fix my ice maker. They said I needed a new one. I purchased from them a new…read moreone to have installed. They installed the new ice maker. I paid them in full. I was told the ice should start working by that evening. Unfortunately, it did not. They came out to my home two other times attempting to get it to work with no luck. I finally asked for a refund since they weren't able to fix it and I needed to move on. Initially, I was told a credit would be processed. I've now called over 20 times in the last few months because the credit hasn't been issued. I've been told by the "answering service" that they are giving my messages to Randy and he will call me back. Unless I seek legal assistance they've stolen my $275. DO NOT USE RANDYS APPLIANCE REPAIRS IN STANLEY, NC.

I will give them 5 stars on the ability to come out to the house the same day. However, the…read moregentleman looked at my dryer and quoted me almost instantly 500$ . Stated those dryers were a pain in the "ass" to fix. Suggested i get a new 'dryer' and recommended a Roper. Well , im glad to say that i fixed it myself and it wasnt as bad as he said it would be to do so. The part cost 150$ and Bam good as new

I called them to repair my combo washer/dryer. The initial appointment was great and the tech,…read moreDale, was on the time. I love the fact that they text you to let you know when the tech is on the way. They save you from having to wait around the house. Dale did a great job of troubleshooting, explaining the problem, and gave me a complete estimate for parts and labor. He told me that it would take a couple of days to get the part. He said they would call and schedule the follow-up appointment. The part came in and they schedule the appointment. Dale was on time and completed the repair in a timely manner. He showed me the defective part and clean up after he was finished. I will use Mr. Appliance in the future for my service need! Thanks!

I had a very disappointing experience with Mr. Appliance. I contacted them to diagnose and repair a…read moreloud noise coming from my washing machine. During the initial visit, the technician was able to run the washing machine and hear the noise firsthand. This is documented on the receipt from the company. However, after being unable to repair the issue, I was told from the technician that on the initial visit they could not reproduce the noise and therefore could not determine what was wrong. They then shifted the blame back onto me, despite the fact that the noise had already been reproduced and documented during their initial visit. The washing machine was ultimately not fixed, yet I was still charged for the service. My biggest issue is not simply that they were unable to make the repair, but that their explanation contradicts what happened during the initial appointment and what is documented on their own receipt. I would not recommend Mr. Appliance based on my experience. I expected an honest diagnosis and an effective repair, but instead I was left with the same problem, out the service charge, and dissatisfied with how the situation was handled. I will be making a complaint with the Better Business Bureau and contacting their parent company Neighborly for their dishonest practice.

3 saturdays in a row door says open 8am-3pm and no one here. Used to be really good and reliable,…read moresadly now they should just stay closed since they are never open during posted hours.

Good place to buy your replacement parts for any appliance. Very knowledgeable on any appliance…read more Heck they will even tell you step by step how to change your broken part. I give them 4 stars. I keep seeing the store in Lowell popping up it burnt along with other businesses several years ago. No longer there. They moved to 2006 E. Ozark Ave. after that. Go see them. If they don't stock what you need he can get it most of the time by the next day.