Jason was great. Gave me a call to confirm. Gave me another call that morning with an updated ETA. Listened to what was investigated so far. Quickly came up with a solution that fixed the problem and saved me money. Job done with high marks. 5/5 stars, would hire again. read more

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch washer stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience read more

Appliance Medic is great. They've been out to our house three times to fix our 15 year old refrigerator. Each time they arrive at the appointment time, fix the refrigerator and all at a reasonable cost. Much better than paying for a new one. read more

Overcharged me on labor. Was there for 15 minutes and charged $180.00. I would avoid this company!

It's a comfort to have found such a reliable company that does quality work for a reasonable price. Appliance Medic has been servicing my Heat & Air for a very long time. They have been unbelievably responsive to every situation regardless of it being an urgent matter or just routine maintenance (I usually forget to schedule my routine maintenance ahead of time). The technicians are very knowledgeable, which has been made apparent from conversing with them about my HVAC system over the years. They are always courteous and on time, which you would think is to be expected but not so much nowadays. I'm more than happy to highly recommend this company and their services :) read more

My washer had been violently shaking since I purchased it used 2 years ago but it worked so I never bothered to get it fixed but when my dryer stopped blowing heat I found this company on Yelp & I'm so glad I did. Jason was knowledgeable, nice, informative & on time. I called on Tuesday & he came the same Friday for the diagnostic. Today (Tuesday) he came back with the parts needed and I am VERY happy with the service that was provided and extremely thankful that I was able to save 3k by not having to buy a new washer & dryer set! I would definitely recommend this company! read more

I was able to schedule my appointment quickly for my refrigerator repair. Carlos was polite, knowledgeable, and figured out the problem within a few minutes. He got the part the same day and repaired it later on the same day. It was excellent service. read more

My heat wouldn't come on an it was one of the coldest days yet in Charlotte. I called at 930-10ish they were able to get a Technician to my home within 2 hours :) The guy was great an did not try to sell me a plan but I am getting on their plan for coming out to service heat n air every year. If you need a repair contact them an it's the day before a Holiday. Support Local read more

Honest in assessing my washer, dishwasher and refrigerator. Ordered the parts and installed in fairly short order. I rated a 4 because I had to follow up with the office after the technician left to get the estimate. read more

These guys/gals are top notch service. Came and diagnosed the issue with my washer, ordered the part, and were back by the end of the week to complete the job. Big kudos to the team and getting us back to turning loads in a quick efficient manner. read more

Prompt, knowledgeable, cost effective, great service! What else can I say regarding my experience with Appliance Medic. My HVAC issue was diagnosed within minutes of the serviceman arriving - I couldn't believe how quickly he fixed the issue that I thought it couldn't be real? But no, he showed me where and how the problem began and he immediately addressed the issue in front of me. Honesty and customer service is lost these days but not with this outfit! I would highly recommend if you want a cost effective alternative to the competition in the CLT metro area! Marco C read more

Appliance medic's response was extremely fast and efficient! I messaged them on YELP late Sunday night and they got back to me in less than 10 minutes!! When they did contact me, they were able to ask a few questions and get me on the schedule the next day! The technician was extremely friendly and efficient as well! Overall, I had an awesome experience with these guys! Vvveeerrryyyy impressed!! read more

Our dryer started making an awful squeaking sound as we were doing laundry one afternoon. It could be heard from the basement up to the second level bedrooms. Appliance Medic was easy to schedule with- one representative came out for the initial inspection/quote and to order the right parts, and another representative came out a few days later once the right repair parts arrived (bearings and washers), and fixed the dryer. We've had no issues since. They were very easy to work with, and we would schedule with them again! read more

We received excellent service from Appliance Medic CLT. I highly recommend the company. They were very responsive, professional and knowledgeable. They called 30 mins before arrival and quickly identified and fixed our Refrigerator issue. read more

Jason came out to fix our ice maker which was not dispensing properly and was able to quickly diagnose and resolve the issue. He was friendly and right on the time. The business was easy to communicate with and the price was very reasonable. I will definitely be using them in the future for any appliance issues. read more

I called to schedule service/repair for our washer and was contacted by Gabby right away, she was very helpful and pleasant. Jason arrived early (!!) to fix our washing machine and was able to diagnose the problem and fix it in less than 30 minutes. He was great, even answered my questions about our dryer and ordered us a replacement lint filter while he was here- which arrived the next day! They are reasonably priced and professional, I would recommend them for any appliance repair and will be using them in the future. read more

Very quick to respond to requests for information and provided a fair estimate to install a new smart thermostat in my home. Technician arrived on time and was very polite and quickly got everything up and running. read more

Appliance medic was the second appliance repair company I called to look at a burner that wasn't lighting on my 20+ year old professional range. After the first company suggested I use a grill lighter from here on out because he couldn't source the part from his usual supplier, I called Appliance Medic. A technician (Jason D) talked to me for 15-20 minutes to understand my concern, and felt sure he could fix it. Jason did fix the burner and exemplified customer service in the process. Many thanks for not passing the buck and for getting the job done! read more

**Update: About 30 minutes after writing this review, the owner called me about the conversation I had with his staff about the billing issue (I don't know if he saw this review or not - he did not mention the review). He apologized for the billing error and seemed genuinely apologetic. He even waived the service fee because of the error. I've updated my review to reflect this development. Original review: Inaccurate billing. I had a dishwasher repair appointment this morning. The technician was on time and friendly. It was a (literally) 5-minute visit, since the tech quickly figured out that electric switch for the dishwasher was off (I had no idea that there was a switch for it). The invoice for the service call was for 1.5 times their usual service fee, plus a parts fee (charges were for nearly double the regular service fee). All of that when the tech literally flipped a switch. I had to call and talk to the company, who agreed to send a corrected invoice. I'm not sure if this was an honest mistake or an attempt at overcharging, but I would not use the company again because of this. read more

Awesome service. Jason was great. My HVAC is running like new and the service price was affordable. Will recommend to friends.

Appliance Medic was hired through our homeowners warranty company so we didn't have a say, but they were great to work with. I missed a call on a Saturday and forgot to call back that night. Monday I received another call. I scheduled a service call two days later. At the last minute I had to cancel and when Robert called me to reschedule he was extremely accommodating and was able to fit us in later in the day. I so appreciate the compassion he showed in working around our busy schedules. I would definitely recommend this company to anyone if all the employees are as helpful and friendly as Robert. read more

This past Sunday, I experienced that sick feeling in your gut when you reach into your fridge, and your beverage isn't as cold as it should be. I checked the settings, which were where they should have been, and then checked the freezer. While not as cold as it was supposed to be, the meat in the freezer was still frozen and not thawing. So, I upped the cold setting on the refrigerator to see what would happen. Nothing happened, the fridge was still not anywhere near cold enough. I emptied the perishables in the fridge into a cooler and iced them down. I had seen an Appliance Medic van parked on the street just down from me, and I figured that since they were close by they might be more responsive. So Monday morning first thing I gave them a call. They took my info and in just a few minutes a scheduler called me back and I made an appointment for someone to be at the house between 5 and 6 that evening. She said the tech would call me prior to showing up. That afternoon at about 4:25, a tech called and said he could be at the house in about 25 minutes if that was ok, and I indicated it was. Shawn knocked on my door about 4:45. After, he verified the information I had given them on the phone, he said "I believe I know what the problem is, let's take a look". Sure enough, after I emptied the freezer, the back wall was frozen over. After removing the back wall and exposing a completely frosted over coil, he defrosted it with a small steaming unit, and replaced the heater along with it's thermostat. He then cleaned the back panel and reinstalled it. He set the controls and told me to give it a couple of hours before restocking the freezer. My refrigerator is now back in great working order. Shawn was friendly, courteous, knowledgeable, and efficient, all of which I greatly appreciated. Based on my experience I would highly recommend Appliance Medic to anyone. read more

This company has saved me so many times from buying new appliances. They definitely know what they are doing.

Our fridge starting doing the dreaded clicking loop around dinner time on a Monday evening (click, start working for .5 seconds, stop, click, repeat), so we unplugged it and called Appliance Medic immediately. Thankfully they were able to make a morning appointment for the next day! When the time came they tested the fridge to make sure there weren't any other issues, replaced the control panel and had the fridge working again within a short amount of time. We will certainly call them again if we have any problems in the future! read more

I was referred to Appliance Medic by a friend because I needed some minor repairs done. I am always wary of contact forms on websites, but I completed the form and, to my surprise, I actually heard back from someone quickly. I set up a time for my repair and the technician arrived on schedule. He was very professional, completed my repairs quickly, and didn't leave me with sticker shock from the bill. :) I have a rental home and called back a few weeks later to have them check on an issue with the refrigerator. Unfortunately, nothing could be done to fix that - or, rather, it wouldn't have been worth it to fix it. However, the technician was able to stop by the rental property the same day to check out the issue, which was appreciated by both me and my tenant. I have since referred Appliance Medic to others, including my parents who are fixing up their home to sell. The technician has been able to make a number of repairs around their home. More importantly, he's saved them A LOT of money by finding the real cause of their appliance issues and fixing things that others didn't think could be fixed. Appliance Medic is definitely my go to for all of my repair needs! read more

Sean came and fixed three appliances in one service call. We live in a high rise condo and he had everything he needed with him. Very efficient and worked steadily. Couldn't be more pleased. read more

Shawn from Appliance Medic is fantastic. He is immediately responsive in all hours and he does business the right way. Very honest, very trustworthy. I'm letting my community know that this is our go-to call for heating and air. read more

I had to find a company to come fix my A/C unit because it stopped working on me. I called around and got some quotes and read some reviews, I decided to go with Appliance Medic because of the price and the gentlemen seemed to know what he was talking about. Other companies just seemed to not listen and just wanted to come out to get a diagnostic fee. I've lived all over the country and have had multiple companies to do work for me, this has by far been one of the best that I've experienced. I'm just glad I didn't overlook them based on the limited reviews, best price and service around! read more