I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Review needs to be removed. Wrong company. Dont know how to remove a review blahblahblah it needs…read moremore letters......."...........

I had some issues with my Frigidaire microwave, it's 8 years old and in the house when I bought it…read more I've never had any issues until recently and then boom, out it goes. I thought it was a breaker so I called an electrician. He said it wasn't the breaker but a fault with part in the microwave and he recommend Casey with Mason-Dixon. I had a not so good experience the first time I tried, them, I never got a call back. This time was COMPLETELY different. There was immediate response and a firm commitment for a date and time. Casey had all the answers, it was a couple of parts and a reasonable repair estimate PLUS he offers a Veteran discount! I was vey pleased and especially like the improvement in communication and reasonable repair cost. MUCH better than replacing an 8 year old Frigidaire over the stove unit!

very knowledgeable. Was able to tell us what to replace our dishwasher with instead of just paying…read morea ton of money to fix what we had...which would cost more than a new washer.

I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

Excellent service. Prompt, efficient and great work completed. We will use VP as our appliance…read moreservice

From the owner: As a skilled appliance repair expert and handyman, I offer reliable, efficient, and cost-effective…read moreservices that save you time and hassle. With years of experience, I ensure quality workmanship, quick response times, and transparent pricing. Whether it's fixing appliances, minor home repairs, or routine maintenance, I get the job done right the first time. I pride myself on professionalism, attention to detail, and a customer-first approach, ensuring your satisfaction every step of the way. Trust me to keep your home running smoothly.