My husband and I had a great time working with Chris to buy a refrigerator and gas range. Appliance Factory had the exact model we wanted in the showroom. I was worried it would be too big to fit through the doorway of our old house, but Chris measured it carefully, compared it to the width of our doorway, and he assured us it would fit. I'm so glad we were able to get the larger refrigerator with the water and ice dispenser in the door. He also showed us how to change the water filter and helped us find the right one on Amazon. We weren't sure whether we wanted a gas or electric range, and then we had to decide which model. Chris had all the information we needed to make an informed decision. He spent a lot of time with us, but he never hovered. The showroom isn't fancy, but they have lots of inventory to look at, their prices and delivery costs are very reasonable, and working with Chris made buying appliances a fun experience. read more

I would not recommend purchasing from this company.While their prices may be lower than some competitors, my experience has been extremely disappointing. I purchased a brand-new high end Frigidaire Professional range from Appliance Factory approximately two years ago, and it has been used very lightly. Recently, the cooktop burners stopped heating properly. Following basic troubleshooting, I turned the breaker off and then back on. When power was restored, there was a loud electrical pop, and the back of the range began smoking and developed a burned hole in the metal panel near the power cord connection. I contacted Appliance Factory and spoke with the manager. he told me he had "never" heard of this happening and immediately stated there was nothing they could do because I did not purchase the extended warranty. When I explained that the failure was due to the power cord that Appliance Factory installed and asked whether they would consider assisting in good faith since the failure was related to the installation, I was told there was nothing they could do. I wasn't expecting a free replacement- I was simply hoping they would stand behind their installation or offer some level of assistance. Instead, I felt my concerns were dismissed without any effort to investigate the cause of what appears to be a serious electrical failure. I understand that warranties have limits, but customer service also matters. Based on my experience, I would not purchase from Appliance Factory again.. read more

I would NOT recommend this place. Everyone here looks and acts like a used car salesmen and to be honest, their prices are crazy high. Higher than almost any other appliance/mattress store around I would AVOID read more

I got my washer delivered from contractors from Appliance Factory. The installation was great and took away the old beat up washer. The delivery guys had to used a rental truck to carry new washer, and it did not have the owners manual for the GE Washer and Zip Ties. The one of the delivery drivers installed my washer and figure out way to do it without the Zip Ties for right now. I had to call the Sawmill Road Store to tell them I did not an Owners Manual and the salesperson sent to email to inbox that I printed 30 out of the 60 pages because the other 30 pages was in Spanish. I was happy about installation and getting the Owners Manual of the GE Washer that was bought for me. Still a great value to go to Appliance Factory and Mattress Kingdom. Thank you so much. read more

Stopped by to check out washers and dryers - and ended up finding the best deal here over several other stores we had spent the day at, pricing this out. The pluses: Their staff was there. They were helpful. They answered questions or would find the answer for us. They explained features about the appliances and explained a lot of the details, pitfalls, and comparisons. Yeah, I can do that myself online, but it's nice when someone is telling you what you've read up on, just verifying that *they* aren't selling you on "ideas" but "the functionality of the machine." I put in the order, and they had delivery. I didn't have a pre-existing machine to remove, so no experience there. Their delivery guys were on-time, and professional. Texts from Appliance Factory stating they were on their way (and better than Breezeline, with their 9am "on their way" text and 6pm actual arrival time). I feel like with places like Appliance Factory, it's either "you get a deal, or you don't." Ask questions. Verify things. Don't assume anything. I had a great experience, and odds are, I'll be back again for an open-box fridge. read more

I would highly recommend not having your sales people lie to customers when they are looking for a specific appliance. We went to the store and was met by Taven Howell who was friendly and asked what we were shopping for. I told him we needed a garage ready refrigerator. He stated I have 3 of them back here to show you. I noticed the fridges did not say garage ready and Taven said they are not calling them that anymore but using the term "garage environmentally friendly". Okay, so these are safe for the garage? He replied yes. Fast forward to today's delivery I find out it is NOT a garage ready fridge. So disgusted with the lack of ethics this store has as there were multiple sales people standing around and heard our conversation but no one jumped in to correct Taven. read more

My kid overlooked a paper napkin while loading our old dishwasher. Five hours of cleaning and a couple of broken parts later I decided it was time to get a new dishwasher. Appliance Factory was my first stop. Brandon was very helpful and I walked out of here with a great deal in a new dishwasher. The day didn't start off well, and while I wasn't looking to buy anything today, Brandon made it easier to get home happy. read more

Bought Speed Queen washer & dryer set. Did my 1st load of laundry and installer attached the water supply hoses backwards So I get hot water when I should get cold. Have called 4 times because they do not call back and still no resolution. Ask to speak to manager and was told he is busy. Was told maybe next week someone will come and fix it. Never have I been told they are sorry this happened. Actually seem irritated that I even want it fixed. This is a $3000 set. NOT HAPPY WITH THEIR LACK OF CUSTOMER SERVICE! read more

I purchased an LG dryer from Hunter Holdford. He was professional, personable, and had a lot of knowledge about his products. We followed his recommendations and couldn't be happier with our choice. read more

We bought an open box fridge from them and it was a huge mistake. All was fine until they delivered it and it didn't work...at all. Ruined all the food I put and was a huge headache and they were just unhelpful. Their first solution as was to send out a repair guy. I said no, I don't want a "repaired" new fridge. After that it took a few days of offering me "discounted" lower priced products. They refused to offer any whole appeasement number they just wanted to sell me a different appliance. Two weeks later they finally came to pick up the POS and refunded me the purchase price, but it seems I'm going to have to fight about the delivery change as that was not included in the refund. Guess they feel I should pay for them to delivery a broken product. You can tell the quality of company by how they reach to problems...Appliance Factory does not fix problems. read more

So, we were hesitant to shop here because of the Yelp reviews, but their Google reviews were good and so were their prices on appliances. We were shopping for a refrigerator and found one we liked on display-we could choose from a new in box appliance from their warehouse in Cincinnati or one with a slight cosmetic defect from the floor in Columbus. The defect was small and not very noticeable (on the back of one side, so no one would see it) We were told the refrigerator would be wrapped for transit so no further damage would occur (spoiler: it wasn't). We also paid for waterline hookup and told it would be no problem as long as there was no rust or corrosion. We were also told they would level the appliance once it was in place Delivery was within the window we were given. I mentioned there were new markings on the fridge and they said we don't deal with that, just damage to your house, so I signed a paper that stated they did not damage my house during delivery and they left. No water line install-they don't touch plastic lines? No balance/leveling-they didn't even put the fridge in place because we had a waterline to install... So I called the store and provided email pictures of the new damage (we all agreed the damage was new) and they offered money back for the fact that they didn't install the water line. Cool-but what about the scratches-can you at least switch out the handles for us? Let me ask my manager and call you later today or first thing tomorrow. Had my husband follow up 2 days later-still no answer from the manager. Long story short, they offered us $100 to "make it right". Cool, but new handles cost $134, so no dice. They eventually covered the cost of the handles and we are ignoring the other few dings on the side. All's well that ends well I guess? Our sales guy, Taven was nice and knowledgeable but he was interested in the sale and not so much concerned with how happy we were after the sale. I'd buy new in box from here, but ugh hate to spend that much and have it be scratched. I talked way too much about this fridge for way too many days. So overall, save money at your own risk. read more

Appliance Factory - Appliances Near Me - Columbus, Ohio

This is about a $5000 defective (possibly used) mattress we are unable to return. Date of initial sale: Sunday July 20, 2025 Product: Tempur-Pedic Pro-Adapt Twin XL (medium) and Twin XL (firm) Cost: $5000 (sold on a comfort guarantee and 30-day return policy for this major purchase) -- Delivered: Saturday August 2, 2025 Requested exchange: August 24, 2025 (firm mattress too firm, medium was better) -- Replacement Product: Tempur-Pedic Pro-Breeze (medium, king size) Cost: same but bought additional low profile box spring ($300) -- Delivered: Tuesday September 2, 2025 Reported something wrong with mattress about a week later and couldn't use the mattress. It was abnormally soft in spots as if it was previously used. Sales person said she would need to contact the store manager who would look into options and get back to us. After another week went by we didn't hear from them, we went back to the store. The manager seemed surprised to see us and tried to blame not getting back to us on his sales associate. Asking for an update on our options for return or exchange, the manager (Adam) unprofessionally and flippantly told us we're stuck with the defective product and if we don't like it, sell it on Facebook marketplace. We said this was unacceptable and asked to speak with someone else. Without any help from Adam, we did our own research and found the President's hotline number. I left a voicemail to explain and escalate this matter. I felt the representative Jonathon was much more professional and said he would get back to me in a day or so. After patiently waiting three weeks for a resolution, and following up a couple of times, I decided it would be in our best interests to file this complaint with the Better Business Bureau. We still seek a fair resolution that could include a refund minus 20% restocking fee, a new mattress to replace the defective one (possibly used?) we were given, or even store credit to buy appliances we need. We cannot accept keeping a $5000 defective mattress we cannot use or sell. Buyer beware of these sketchy sales practices. Update: I also filed a claim with the Ohio Attorney General's consumer protection department. read more

Taven greeted me when I came in. I explained what I needed, he said quickly that he has it, then proceeded to show me the washing machine. It was exactly how I wanted it. I then told him, that I wanted a range, I described it. He again said I got that and showed me the range. It was priced right on both appliances. He was extremely polite and professional. I would 1000 percent recommend the store and Taven. I even went so much to tell him that I used to work for Best Buy and the way he did things is the way Best Buy used to be and he joked that his story is the new best buy. All jokes aside, I do think it is. I will tell people about the store every chance I get, and will continue to shop there, living in Whitehall, it's worth the trip to get there read more

Great selection , price and service. Taven was fabulously helpful and made the process easy. The new washer dryer will be delivered promptly in 1 week read more

This review should have been 5 stars, but it's not. They sold me a great washer and dryer at a great price. The delivery guys were fantastic, on time, professional, great attention to detail and just plain awesome. After spending top dollar for this, and specifically buying that dryer for the steam option (that we discussed with the salesman!) that she just had to have-they didn't put the steam kit on the order-so my install is incomplete. Best part they want me to pay them another 40 bucks for the steam kit. I spent almost 3k already. It's 20 on Amazon for the good one, they want double. No thanks When I called I got another salesman-tayvon? Very bad attitude who ended up hanging up on me. I'm glad Alex called me back fast, I was headed that way. They were so close to perfect it's not funny. To screw up a good deal because you don't know how to fix mistakes is bad. To hang up on customers is unfortunately a death sentence in selling products. We will need thousands more very soon-you had us, all you had to do is take good care of us. You didn't do that. Worse part you hung up on me. Life lesson-own your mistakes, correct them and move on. Never double down on stupid. Never treat customers like crap. read more

This is a nice place, the staff is knowledgeable, and they have a wide variety of appliances. read more

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great service, product, price and delivery! Cant believe that replacing a broken fridge could be so easy and inexpensive

Great customer service, great price on scratching dead, very knowledgeable staff fast turnaround on delivery.

I recently purchased a refrigerator from Kristin at Appliance Factory and we love it. She offered me an open box fridge that had a couple minor dings but saved us a lot of money. They have a great selection of inventory, I will definitely shop here again for my next appliance! read more

On our way to Lowes on December 29, 2024,to purchase a new dehumidifier for the basement we drove past the Appliance Factory and decided to stop. They offered a unit that was sitting near the counter, and when my wife asked if this was a floor model, the salesman, Ryan Williams, said "no, you'll get a new one in the box". The price was reasonable so we bought it. Ryan brought out an unopened box with the label torn off and helped load it in the car. I got it home, carried it downstairs, took off the top of the box, read the directions, and plugged it in. Then I saw another label on the other side of the box that had not been removed, and it showed it was a "certified refurbished" unit with a one year warranty, not a two year warranty like the new units. I stopped back at the store the next day and asked to exchange it for a new one and was told that the manager will call me when he returns. That was two weeks ago and he hasn't called. Gosh, I suppose he may have nothing to say. This is a place to avoid at all costs. I sincerely wish I had read these reviews prior to making the purchase or even walking in the door. read more

Terrible delivery service..if buy product at store..that model that you see in front of you..ok...if ordered from anotheer store/company warehouse it never shows up !!! Have been waiting on a refund..since Dec.14 ,2022 called many many times...dont return calls or says takes time ( this is a check..payment by visa was refunded right away )..Just called jan28,2023 and they never sent in refund request...even thou I have called them,left messages, talked to live mananger and salesman about 8 times.... they now say ..after manager being extremely aggressive towards me..very unproffessional of him...they will send in request..allmost 2 months when they should have, and many calls to them...Now have to wait another 2 weeks or more...Salesperson was very nice and tried to get thru to send refund read more

I paid for a site survey to make sure a dishwasher would fit in my mid century kitchen. They came to my house, measured and assured me the Miele dishwasher would fit. I ordered a Miele dishwasher on July 16, 2021. When they delivered it, it did not fit! I then had a contractor move the pipe causing the problem. When we finally turned on the dishwasher, it did not work. An authorized Miele repairman said the circulation pump was broken. They sold me a broken dishwasher! The manager and sales manager have been a nightmare to work with. I want my money back! Take the broken dishwasher. I will never shop here and highly recommend you go anywhere else. I'm out 1300 dollars. It's now been almost 2 months. Run!! read more

We made a down payment for appliances that were measured for cabinets by AW. Months later, the only appliance that has arrived, does not fit. They offered a refund of 50% of the cost for all of the appliances. read more

Had a washing machine delivered and the old one taken by the delivery guys, they happened to be unprofessional and forgot to take it the first time, the second time they came to take the washing machine one of them nocked on my door so hard it woke up my 6 month old, then he proceeded to ask me "what happened buddy" trying to intimidate me. It is their job to know the instructions for each delivery they make. I will never buy anything from this place again. They hire Unprofessional adult children. read more

Don't use these people. Unreliable delivery and installation services beyond the sale. They missed their first two deliveries and when they finally showed up they brought the wrong dryer cord with them!! Even when I reminded them the night before? The delivery guy signed the delivery ticket instead of me. I have no record they delivered anything?? I had to pay extra money to get the proper cord and ductwork and pay a third party to install what they were contracted to do. What a rip off operation. DON'T BUY FROM THEM!!! SJ read more

I purchased a stove for $800 1/26/2020 and was told it was one of their "new" stoves that comes with a 30 day in store warranty and a one year warranty with Frigidaire. Walter was our sales associate. About two days after the 30 days elapsed, the oven started to turn off when you cracked the door to check your food. It happened only once or twice so I thought maybe I was doing something wrong. A month later, it started happening every time you open the oven door. I tried multiple times to contact the repair company recommended through Frigidaire's 800 number but this was at the beginning of the Covid lockdown so I couldn't get through. Today, weeks later (4/20/20), I get through to Frigidaire who tells me it was preowned and registered to someone else. I'm not covered at all as a second owner. Total scam and lies. read more

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WARNING - if you purchase appliances from this company and pay up front, you risk not getting your money back at all or only getting 50% back due to their "50% restocking fee," no matter how long your orders are delayed, if they are delivered damaged, or if they are not delivered at all! I will never do business with these amateurs again. Terrible, awful business. read more

Highly recommend!!! In need of a great priced great quality name brand in stock appliance come here!!! I got a great deal on a Samsung washer and will be back for the next appliance purchase!!! read more

Crappy service and they ordered and charged me for a more expensive washer and dryer than I asked for and also never got it in and neglected to call me to tell me; I had to call them on delivery day only to find out it was going to be delayed 3 months. Don't go there. Don't trust them. read more

THE WORST. First - The unit I bought that was supposed to be a floor model arrived with food in it! The unit looked clean otherwise so I dismissed it. I wish I had sent it back right then and there.The oven stopped working 13 months later, one month outside of the manufacturer's warranty. When I called Appliance Factory to set up service with them, ( I had purchased an extended warranty) they took my information then no one EVER CALLED to set up service! I stopped in the store over five times and each time they said a service person would call me that day. But no one EVER CALLED! Then the staff became rude and hostile when I came in again ! After four months with no oven I asked if I could pay for my own appliance repair and they would reimburse me. In an email they said yes to this. So I had to pay over $1100 out of my own pocket on service costs. Big mistake. This was March. It is now late late October and NO REIMBURSEMENT and no one from the company will respond to me. Also, when the unit was being taken out of the wall for service by the person I arranged, it had TWO dents on the back! The outside repair person thought it looked like it had been dropped SEVERAL times! If you do business with these people, look at the entire unit, not just the front of it! Do NOT buy their warranty - they wont honor it! Buy one through the manufacturer instead. I called the BBB and AG Office - neither could do anything since the business refused to respond! Don't bother calling the "President's Line", they are equally worthless. Save yourself the headache and just shop elsewhere. This is a shady, slimy business. You might save money initially but if you have an issue, you will spend much more in the end. read more

Avoid this place at all costs. Terrible service after the sale. No show no call on delivery.when they did finally show up the installation was not complete, did not level the fridge. It rocks back and forth. Refused to send the driver back. Also realized after they left several walls, door and trim are damaged. Everyone you call says they are a manager at this store, and insist they have no district manager. Refuse to give contact info for corporate. Finally got a promise for the assistant manager Adam to come tonight to level the fridge and look at damage. Again a no call no show. Called the Presidents holiness several times and no one will call back. This company does not care about customers, they just like to lie. Spend your money elsewhere. read more

They are definitely scammers. Save your credit and your money and go elsewhere. They broke UDAAP compliance by using bait and switch tactics to get me to sign up for financing by promising one item then switching it out for another after getting me to sign up for financing. I have pictures of an advertised washer and dryer that I bought. They were advertised as $569 and the sales man, Tim Jackson, got me to sign up for financing to purchase them. They delivered much cheaper versions of the machines that are not at all similar. I have tried reaching out to them but I am getting the run around because they claim they don't know what to do about it. Also, the dryer they delivered was defective. They charged me for installation even though they just dropped the dryer off in the kitchen. They also hooked up the washing machine incorrectly and we had to fix it. I would suggest you just go ahead and report them to the Ohio Attorney General's Office Consumer Protection if you can not get a resolution. When I called to try to get it resolved the man straight up lied to me about various Ohio laws. read more

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Would NOT recommend purchasing from here! Very nice to work with in showroom, but follow up was horrible! No one would call back, or knew what was going on with our order. Scheduled Delivery did not show up 2x, once we did get washer and dryer it was damaged in truck. Delivery driver yelled at me on the phone. Said they would replace the damaged panel, 6 months later has not happened, no one will respond to calls, had to physically go there twice to get a response. No site of this ever being resolved... read more

Please save your time and money and don't bother with this place. I have had the worst experience ever with this store. I recently bought a kitchen package from here and never received it because the package they sold me didn't exist. They were quick to get me financing and I already have a bill for non existent product. I tried to set up delivery and kept getting no return calls which was first red flag. I had left the sales rep numerous messages that he failed to return because I'm sure he knew it wasn't there. I then talked to a sales rep who set up my delivery for Monday and never showed. I talked to my sales rep who set up delivery for Thursday and said would call back in 30 mins and never called back. I then decided after enough red flags to call manager Tyler who looked into order to find out product wasn't even available to order. I still have over $4k locked on my charge for product I never received and come to find out from financing company I never should have been charged until day of delivery and receiving of products. This place is a scam the only person who has been helpful is the main store manager Tyler who is trying to help fix bad situation. I'm hoping he follows through and I get my money back because right now I have no appliances and my credit line is on hold until my dispute refunded. I will her attorney involved as I see from other posts this is typical bad business from this company read more

Worked with Brittany Moore yesterday (May 7, 2020) at Appliance Factory for a new mattress and dryer. Excellent customer service from start to finish. Brittany worked with her manager who also helped with taking care of us and both we great to work with. We appreciated you taking so much time with us. I would recommend this store if you are looking for appliances or a new Mattress. Rick and Joyce read more

I would give negative stars if possible. Had a great experience when we bought the appliances but it ended there. Have had 2 appliances delivered damage, multiple unreturned phone calls, cancelled delivery dates, no one seems to know what's going on, still waiting... read more

This place is a joke. Nothing aBout this store is nice. It's an old hhgregg building and nothing has changed on the inside. Looks like the store threw up floors are all scratched up,the fixtures are terrible and chipped. Geez take pride in your store he bathrooms are gross no soap or paper towels there's a manager on the floor but he was a throw back manager from hhgregg and we all know what happens to that place. Well all and all I won't even stop in here any more due to the fact the shopping experience makes me wanna puke. Everything is thrown onto the floor not organized and mostly everything still has plastic on it or heavily dented gross. I'll be shopping else where not a throw back hhgregg my garage is cleaner this this business! read more

I am writing this for my mother who described an experience she had with this business while attempting to buy a fridge. After she placed the order, along with a $600 deposit, she was notified that due to a computer error, the fridge was not available. But they did not have any other models that could fit the dimensions she needed. Keep in mind that it is several weeks since after she had bought it. Since they didn't have anything she could use she asked for her deposit back. To which she was told she must buy something from them. She left a message for the district manager and of this writing has not heard from anyone. Appliance companies seem to think that since their products are in hight demand they can ignore customer experience and satisfaction. It is regrettable that a mistake that they admit to making themselves can't be fixed by simple refund. But there you go. Buy from Appliance Factory at your own peril. You will likely be disappointed. Don't leave a deposit because you won't get it back. read more

I've had better experiences with used car lots. The only good was the initial sale. After 2 hours of discussing what we wanted and the space we had for a refrigerator, we bought what we thought was a great deal - Delivery even came a day early; but that's when the craziness started. 1) Found out the delivery was a 'third party' company even though they had "Appliance Factory" on their clothing - wouldn't complete the install because the shutoff valve to the water line was in our basement. Never told this when we purchased. So the fridge wasn't put into place or the waterline installed. I personally did the install. 2) Once I got the water line hooked up, I pushed the fridge into place only to discover the right door would not open. Now granted we have a wall, but we at least expected it to open 90-degrees - NOPE. I immediately called the store and was told "oh yeah, that brand required 'extra' space for the doors." This was never mentioned during the purchase. 3) I called and talked to a manager 'Mason' about working out something who said he would get back with me - I had to call the store back multiple times and finally drove back to the store AND only then did I get to speak with Mason. Why did it take me going to the location to speak with a manager who promised to call me back? 4) Mason attempted to work 'a deal' with me by getting another fridge that would fit our space, but it was going to cost more and it was sight-unseen, and I was going to be charged for the pickup of the first fridge and delivery of the other. While considering his 'offer', I overheard Mason say "I'm here to protect my salespeople" - really, is customer care no longer a priority at Appliance Factory? 5) My wife and I finally resolved that we wanted a refund and we would take our business elsewhere. So now we had to wait longer to have the fridge picked up and returned, but we were told once it was returned 3-7 business days for a refund. On day 5, I called and spoke to Josh who was polite and said the return had been processed the same day the fridge was picked up - should have our money by day 7. Day 7 comes, and nothing! 6) Called the store yet again, and unfortunately had to talk to Mason - asked where our refund was? Oh, now he has to process it over the phone. I reluctantly give him the card info to refund the money back and ask if I should see that today. He advises it depends on my bank, could be 3-7 business days! WHAT?! Now it'll be going on a month that this craphole of a retailer has had my money! Wish I could leave this as 0 Stars, but BBB's site makes me put at least 1. I finally just called my bank to dispute the transaction - and don't even get started with that experience! read more

Very good experience. Absolutely the best price on appliances, attentive service. Also best price on installation. Ike very helpful. At least shop and compare their prices. read more