Absolutely HORRIBLE customer service! Cancelled twice when the repairman said he would come and…read morethen finally just no showed the appointment after I waited 3 days for him to come!! Will never use them again!!

The good: Reasonable prices, friendly technicians, were able to be booked on short notice…read more The bad: I caught a mistake myself that would have caused some drywall damage if I didn't convince/ show them before the left. In summary, my laundry room was recently painted and the dryer vent ducting came out of the back of the machine. I tried to fix it myself but when I pushed the machine back against the wall the duct kept coming off. Unfortunately I found this out by leaking a whole dryer load worth of hot air into my house (fortunately we have an electric dryer so it wasn't bad fumes). Anyways, I yelped around to find a good local company, and strawberry appliance was able to make it out within a few hours. The guys were friendly, replaced the duct from the wall to the machine with a more pliable one so that would stop coming undone, and all this went well. The issue was the connection on the opposite side of the wall had come undone from the work they did, so essentially all the hot air wouldn't have ducted directly outside. I'm sure this would have caused some moisture issues, and I would have expected them to check that before they wrapped up, but they appreciated me catching it and were able to quickly and easily fix it. Overall I would use them again, but would keep an eye out as they haven't fully gotten my trust yet due to the one mistake on the one time they came out.

Excellent service, very knowledgable and very people oriented. Explained everything in detail.read more

They repair some of our appliances in the past and I thought highly of them. In April they repaired…read moreour refrigerator now the refrigerator is doing the same thing that needed to be repaired back in April when I called and asked him about it they told me that the parts were only warranty for 60 days I am so disappointed because I have done some research in most companies offer a Year's warranty on the parts.

Great place to get help.requested help with Samsung fridge. Their best man Gary came out right…read moreaway. He evaluated quickly and provided excellent service at a reasonable price. Have used for our washer and dryer-same excellent service.

DO NOT REQUEST HELP FROM THIS BUSINESS!! "Your issue/job is…read morepennies to my pocket, if you can find someone els to do the job better go ahead" Andre's exact words. SUPER unprofessional. ZERO customer satisfaction from both office and technician "Andre".

They were prompt, professional, and very knowledgeable. They quickly figured out the problem,…read moreexplained everything clearly, and got the job done right. Excellent service and a great value. I would definitely use them again and highly recommend them.

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

They replied back in a reasonable time on a Holliday weekend, then proceeded to trouble shoot a…read morerefrigerator over the phone with me and explained my options clearly and concisely. Unfortunately none of the options were great and we decided to buy a new refrigerator but the gentleman was very helpful laying out my options for the repair work had we decided to go with repairing the fridge.

The tub had rusted out in my 15-year-old Kenmore washer. I got in touch with A Better Deal and Tim…read morepromptly came over to assess the situation. This was late afternoon on a weekend. By the next day he was able to get a replacement and had me up and running. I found him to be very knowledgeable and meticulous in the way he worked. I enjoyed his down home demeanor and good nature. Highly recommend! He charged $260 which I find very reasonable.

Dave and his company are 5 stars He's professional, knowledgeable and affordable. He is always my…read moreappliance company. He fixed my icemaker on my fridge. thank you so much

I called this morning and he arrived at my house by 10:30 AM. That's what I call speedy service! A…read morelot of people.

I would like to give a huge shout-out to Deer Park Sewing & Vacuum in Deer Park, Texas, for their…read moreoutstanding customer service! About six months ago, I purchased a Hoover carpet cleaner that unfortunately stopped working while it was still under warranty. After contacting Hoover, I was directed to take it to Deer Park Sewing & Vacuum for repair. They went above and beyond by helping me receive a brand-new replacement machine. I truly appreciate their kindness, professionalism, and excellent customer service. Everyone was friendly, helpful, and made the entire warranty process easy. If you're looking for a business that genuinely takes care of its customers, I highly recommend Deer Park Sewing & Vacuum. Thank you again for your excellent service!

I brought a perfectly working sewing machine in for him to clean. When I got it back the needle…read moreup needle down, thread cutter and speed regulator would not work. He would not take accountability for breaking my machine. Told me he did the best work in the city and good luck in finding someone to repair it!

John at JB Appliance Repair is a man of good character who was willing to pick up the phone on a…read moreholiday (New Years Day!) and tried helping me walk through troubleshooting steps so I could fix it on my own to try and save me some $$! Who else does that?? He came out to help me fix my issue, walked me through how he did it and the why of the issue. He is a brother in Christ and his work and integrity speak to that. When I have other appliance repair needs, I'll be calling John at JB Appliance Repair.

John is a caring and helpful appliance repair person. He responded after hours, came out the next…read moreday and diagnosed the problem with our dryer, then suggested that we should buy a new one due to the cost and time for repairs. He advised us on what to buy and came out on a holiday weekend to install it for us. It is rare to see this type of customer service these days.