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    Appliance Partner

    5.0 (3 reviews)
    Closed 8:00 am - 4:00 pm

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    Services - Appliance Partner

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    Friends & Family Heating And Air Conditioning - Friends & Family Heating and Air Conditioning

    Friends & Family Heating And Air Conditioning

    (762 reviews)

    Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

    The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

    Diamond Air Services

    Diamond Air Services

    (61 reviews)

    We're sitting inside cool and comfortable on a hot June day, thanks to the incredible team at…read moreDiamond who replaced our old broken 5-ton AC with a smaller, more energy efficient modern Mitsubishi heat pump system. A huge thanks to Anthony and Tiffany for coordinating all the logistics, Anthony in particular was so helpful from start to finish, always available, responded immediately to any question, and just made the whole process incredibly easy. An especially big thanks to our installer Bobby and his crew who did such an exceptional job carefully removing the old system and doing a beautiful install of the new one. They also completely reworked the AC closet, moving the system forward and sealing everything off cleanly, what was once a poorly converted linen closet now has potential for usable space behind it. Whereas the old system sounded like a jet engine taking off, the new Mitsubishi is astonishingly quiet, the condenser is outside our bedroom and you hear literally nothing. It works flawlessly and has been keeping the house perfectly cool through what's shaping up to be a hot summer. This was not an easy install either. The house, like many older homes, is full of quirks and Diamond did an amazing job working around all the pitfalls that come with squeezing a central HVAC system into a house not originally designed for one. Everyone at Diamond was a total pleasure to work with and have in our home. Their pricing was fair and reasonable and the quality of their workmanship is just excellent. If you need any kind of HVAC work done I highly recommend reaching out to Anthony and the Diamond team. Thanks so much guys!

    I had Diamond air services install a new Lennox heat pump and furnace. The installation went…read moresmoothly. The crew was on time, efficient and knowledgeable. Permits were obtained and the city of Monrovia confirmed everything was installed to code. The price on the project was better than 4 out of my 5 estimates. Howie Vu oversaw the project and was great to work with. The new system is a huge improvement. Highly recommended!!!

    Appliance Partner - hvac - Updated June 2026

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