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    Don Wilkes HVAC-R

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    8 months ago

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    2 years ago

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    Stephens Plumbing

    Stephens Plumbing

    4.5
    (1k reviews)

    I had an issue with my AC not cooling and reached out to request someone to come out to take a…read morelook. From the initial phone call with Jeanette, to the technician coming out (same day!) the customer service has been top notch. Oscar answered all my questions about the issue with the AC unit and what was broken and options for repair. Knowing that the coming week had a heat wave in the forecast I was hopeful that the fix could happen quickly. Not even 3 days later they called to schedule a repair for end of week. They also provided an arrival time and showed up early! Freddy C and Renee came out and worked diligently to install a new AC and went the extra mile to trim some shrubs to make enough space for the outside unit. They were polite and considerate as I was working from home during the install. Later that day after they left I had to call to ask someone to come back because I was experiencing an issue with the auto shut off and Albert (? sorry if I got that wrong) answered and scheduled time for someone to come the next day. Not even 10 minutes later I got a call back from Albert and he said someone would be there in 30 minutes to take a look. Oscar came back and was able to fix the issue quickly. He was once again extremely professional and took the time to explain to me the issue and what he did to fix it. These guys work super hard and provided A+ service. I highly recommend.

    Response Time Job completion…read moreCustomer Service All 5 Stars, I'd hire them again....................

    Pure Air

    Pure Air

    4.9
    (128 reviews)

    Pure Air LA recently replaced my ~40-year-old rooftop packaged AC/heat unit with a new inverter…read moreheat pump, and I'm really pleased with how the project went. We are in condo community so there are additional complications around the HOA process, all of which were proactively managed. As someone who does a lot of my own research before hiring anyone, I appreciated that their pricing was fair and they were straightforward about what the job involved. The crew was professional and knew what they were doing. Their communication was outstanding (Hi Miranda!), and they helped to ensure I had all of the necessary paperwork to file for the rebate with LADWP. If you're on the Westside and need HVAC work, especially a rooftop packaged unit swap, I'd recommend giving them a call.

    We actually hired another company the day before, and the technician told us he had fixed our…read moretenant's AC. Unfortunately, it was still leaking. I searched for another HVAC company and found Pure Air. They sent a technician out that same evening, and he fixed the problem within an hour. What impressed me the most was the technician, Mikhail. He clearly knew what he was doing and worked with great attention to detail. He took off his shoes before entering to keep the floors clean, and he handled everything carefully with clean hands so he wouldn't leave marks on our matte white walls. (The previous technician had left dirty handprints all over the wall and the indoor AC unit.) Not only did Mikhail fix the problem quickly, but he also treated our property with genuine care and respect. That's something we really appreciated. The next time we need any HVAC service, we'll definitely be asking for Mikhail again. Highly recommended!

    NexGen HVAC & Plumbing

    NexGen HVAC & Plumbing

    4.3
    (295 reviews)

    Our technicians, Alfred and Daniel were a pleasure to work with…read more They kept us in the loop so we knew when to expect them. Alfred and Daniel were professional, pleasant and knowledgeable. We've used NEXGEN for two properties and the outcome always has been positive. The maintenance service they offer is money well spent. It's cheaper to maintain the equipment than replace. Go NEXGEN, you'll be happy you did!

    I would be very careful working with NexGen. These guys damaged our ceiling, tore off paint from…read moreit, and have not returned our calls for the last 4 days. Their technicians fled our house before we could talk with them about it. Story - Our AC unit started not working and they were quick to arrive and investigate the situation. However, the first technician they sent out thought it was a problem with just cleaning the dust on our blower. Turned out it still didn't work properly after running it later that night - in fact our house got hotter. The same technician came back out the next day after we called NexGen and we found out he had forgotten to plug a wire back in for the condenser on our AC unit - this is a lack of professionalism and care in the work performed. Our AC unit then would only work for about 2-3 hours. We called NexGen to come back out and look at the issue again with a different technician who told us instead we needed a brand new furnace. The next day our furnace was installed, but during the installation, the technicians damaged our ceiling and tore paint off from the ceiling. They tried to glue parts of our ceiling back and it was done so poorly. They even left glue on our walls still. When my wife and I saw the damage done to our ceiling they had already left. I have been trying to get a hold of NexGen since they left and nobody has returned my call for the last 4 days since our installation. The lack of quality of service and attention to detail is embarrassing. The technicians they sent out were also talking loudly about how new they were to the Company - makes sense as to how much of a shoddy job they did.

    Ace Mechanical Heating & Air Conditioning

    Ace Mechanical Heating & Air Conditioning

    4.8
    (34 reviews)

    Ron the owner got back to me ASAP when I messaged him through yelp during the holidays and off…read moreoffice hours regarding my mother's heater that is no longer working. He nice and kind and answered all of my questions. His associate is coming out in a week to give me a quote. Even though I haven't had anything done his professionalism is on point and I can see why so many customers like him and his company. Thank you Ron for your excellent communication!

    So of course my AC decided to crap out during the heat wave a couple of months ago. I called quite…read morea few AC companies in the area and only a couple called back and were all booked out for a week or so. Ron, however, not only picked up the phone, he was friendly and patient and suggested a few fixes over the phone to see if it'll get the unit running (it did, for a few days). He even called back a few days later to check to see how things are going, and that afternoon the AC crapped out again. They are busy also and booked out for a few days, but Tyler was able to come by and fix the frozen coil before the second heat wave hit. He and his team arrived on time and checked the unit from the outside to the attic and found that there was a small leak. Throughout the visit, Tyler was very good communicating what they are looking for and the issue that they've found and the repair required. They made the fix quickly, added freon, and double check to make sure everything is running efficiently with no leaks. Our AC has been running great since, thanks Ron & Tyler!

    Don Wilkes HVAC-R - hvac - Updated July 2026

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