Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Our AC unit went out and needed brand new unit. Jay returned my husband's call same day and was…read moreable to come at end of his day to see problem. It was during our first heat wave. Jay was able to diagnose and show my husband exactly what was wrong. Our unit was from 2009 so we needed update. Jay gave my husband estimate and type of unit he would install. We decided to go with this company due to honesty, customer service and also good reviews . We now have new unit and they did great job and cleanup was also good :) We will use for our service calls and AC working great!

Called and Jay came out within an hour and fixed multiple issues at a VERY reasonable price. Kind,…read morehonest, knowledgeable, and professional. Officially my go to AC guy/company! Highly recommend!

I recently purchased an electrical vehicle and wanted to installed a Nema-1450 outlet in my garage…read moreso I can charge the car. I reached out and John was quick to respond and came the next day to exam what needed to get done and provided me with the quote and walked me through the process of getting it permitted. John was honest and fair about the pricing and expectations. The outlet was installed within the next couple of days and got the permit filed for inspection the day we signed the contract to begin work. The installed took about 5-6 hours with power being shut off for 20 minutes. The inspection is something the owner would have to call the city to arrange the date. John provided the number to call. It was simple and quick. Overall, I am very satisfied with the work and communications received throughout the process. I definitely would come back for future electrical work.

Don't work for them they sign u up but you have to fight for your money I put mechanic leins on the…read moreproperty

Where does one start, when working with an amazing HVAC company Victor was the point person to…read morecome over and get us an estimate on the cost of a brand new air-conditioning and a Home that is almost 70 years old. He checked under the house into the vents, took pictures. The team of Goldbaums, started at 7 o'clock and completed around 1 o'clock. This team works so well together. Everything was covered when the work was being The lead person kept on checking to see how my mom was doing with the new air conditioning and all the work. The workmanship is outstanding. The service of this company is outstanding. I cannot say anything wrong about this company. If you want a company that stands by their word this is the company. If you want a company that works together so well this is your company. The best part of it they cleaned up after they left. Thank you team for making this and a very easy process.

LIFE SAVERS!!! Upfront and straightforward. From the moment I first called Goldbaums Air…read moreConditioning & Heating I had the best service. I spoke with Barbara and I let her know my situation that I had two mini split units that needed a deep cleaning ASAP because I noticed mold was inside the units. Barbara confirmed with the technician and was able to set up appointment for same day with a small waiting window from 2pm-4pm! Other companies were giving me long waiting windows on when they might show up. I also love that she was able to give me an upfront price on servicing my two units!! Daniel and Eric were the two technicians that came out to service my units. Daniel was very knowledgeable, helpful, and kind. I explained the situation with the units and he was confident that he would fix the situation. Before he started, he let me know what he was going to do to deep clean the units and remove the mold and gave me another option just in case it didn't work. His confidence put me at ease as I was stressing so much about this mold situation. Daniel and Eric were very professional and we were able to get the job done and had my units looking brand new! They made sure there was no mess left behind and the areas that they serviced were clean. They showed up on time and actually a couple minutes early, which was a great surprise. I appreciate that they wore shoe coverings when working inside my house. I didn't even have to tell them or ask them. They already had the coverings and put them on before they even walked in. Overall, it was a fantastic experience and would definitely recommend to anyone needing service! Thank you for all your help and taking care of this stressful situation!

We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

My 22-year-old air conditioner gave out in the midst of the heat wave and I called for help. Rick…read morecame out and examined my system and as I had suspected let me know I needed a new unit (couldn't add R22 anymore and it was out). New units are expensive but they offer financing and after some googling I went with the lowest standard model and was able to have an install the next day, so just one day of sweltering! Juan and Alan came out and did a professional job installing and when they ran into a problem with my existing blower (located in the base heater) Frank came out and was more than accommodating and even drove for an hour to get a replacement. Very satisfied with this company and my overall experience. Everyone was courteous and pleasant despite the heat and I'm back to enjoying a cool house.

Highly recommend this service company John Martin's best…read morecome to you home with 5 Star service Very personal and professional This team knows what they are doing Mr. Rick from the team is very knowledgeable smart and friendly. For any of your air conditioning and heating needs call them I personally recommend them.

I had a great experience with Diamond Air Servcies. Their pricing was fair and affordable compared…read moreto other quotes I received, and their communication throughout the project was excellent. They kept me informed every step of the way and completed the work exactly when they said they would. Their commitment to customer service throughout, and after the job was finished, was excellent. We experienced an issue shortly after the installation, and when I contacted them, they came out the very next day and resolved it without any hassle. It's refreshing to work with a company that stands behind its work and responds quickly when a customer needs assistance. I highly recommend them to anyone looking for a reliable, honest, and professional HVAC contractor. Their workmanship, communication, and customer service exceeded my expectations.

So glad we went with Diamond Air for our new AC and Heating system. The owner Anthony was very…read moredetail oriented when he came out to give an estimate. He's a man of his word throughout the whole process. His estimate came in with the best and most efficient name brand system at the lowest price compared to our other 3 estimates. His crew did an amazing quality installation backed by a 5 yr labor warranty. Everyone on his crew was so nice and pleasant to work with, very knowledgeable and skilled, did a excellent job, cleaned up after themselves. Everything went smooth and great! Didn't get a photo of the Furnace because it's in our attic, but here's our fabulous AC unit! It's so quiet and lots of cold air!

I had my entire HVAC system replaced (ductwork, insulation, furnace, and AC) by Sean Patrick HVAC,…read moreand the experience was excellent. The job was finished in just two days, and after getting four bids, their combination of quality products, fair pricing, and clear communication made them the best choice. Sean was honest and transparent throughout, and the technician was very knowledgeable. He recommended adding a vent to our loft instead of an unnecessary mini-split another company pushed and it made a huge difference. Great service, reliable AC Pro products, and a team you can trust. Highly recommend!

Since my previous review, one last item which the new thermostat has been installed. We were happy…read moreand thankful for the good will of Sean. However we still disappointed with the AC condenser unit that was replaced with the lower efficiency machine that was cheaper and low quality. Well, promise made is not promise kept. It will made my experience whole if the unit was replaced with what it promised. Updates: After I post this review the owner : Sean, was calling me and my wife multiple times, almost every hour. Asking me to take down this bad review. First he asked me politely then he starts threatening me and my wife by explaining what do we do for living and he will start calling my friends, family and workplace where we work. Not sure what he wants to do by stalking our information and being intrusive to our life. He insists to come back to my house which I refuse to give him permission. He threatens my wife by telling her that he used to be a bad guy, and I don't understand why he starts getting violent and seek revenge against my family. So I decided to file restraining order with Los Angeles County Court to protect my family against his violent nature and behavior, per our lawyers advise.

We had a great experience with this company. Keith came out to take a look at our AC unit, which…read morewas low on Freon. He was incredibly kind, professional, and took the time to clearly explain what was going on and what needed to be done. He worked quickly and efficiently, and before we knew it, our AC was up and running again. It's such a relief to have it fixed so fast, especially with the warm weather. Highly recommend.

Jay arrived on time and did a great job! He was able to address my concerns and explained them in a…read moreway that I could understand. Even showed me the proper way to install my filter!!!