I hate giving bad reviews but my goodness this company is terrible! GE Appliance Repair contracts with Appliance Repair Maui to service it's customers appliances. However Appliance Repair Maui does not care and doesn't go to confirmed appointments that GE makes for it's customers. Things I don't like about Appliance Repair Maui: 1) They don't show up at scheduled appointments. I waited all day and they never showed up! They were supposed to arrive between 8-12.... 2) They never answer their phone! Call in the morning. No Answer. Call in the afternoon. No Answer. Call in the evening. No Answer! So sad. read more

I was totally satisfied with the punctuality, diagnosis, ordering of required parts and the final installation of new required parts for my cabinet faced Kitchenaid refrigerator. The whole process took less than a week; where as A & E Factory service contract technicians with KitchenAid from Oahu came two or three times and didn't fixed the refrigerators water filter leak problem. I don't know what really happened with the prior two negative reviewers comments, but my experience was completely different than theirs and I question their motive. read more

I requested warranty service through American Home Shields and Appliance Repair Maui was sent. When the owner arrived, he was asked to take off his shoes before entering the property. The owner would not take off his shoes. When being asked to take off his shoes, he insulted the Hawaiian and Japanese cultures by saying "removing shoes is an old Japanese custom and not what he needs to do now". When asked whether he has any plastic covers that he could put over his shoes, he then said we have been "X'd" off from his list and then he walked out, without providing any services. He then reported the service as completed to American Home Shields and attempted to collect the service charge from me, even though he didn't provide any services. This business is fraudulent. I will report him to American Home Shields and Better Business Bureau. read more

Wow, what a bunch of rude jokers these people are. See the other reviews- this company is to be avoided at all costs. If you have a Home Depot warranty request a different provider! After missing the first appointment they came out and "fixed" the stove. When it broke again they did not show up for the 2nd appointment and did not call. After repeated calls to their "office" (which is really just the repair guy's wife), they then "refused" to take the job. Not only do they not stand behind their work, apparently they cant be bothered to make a phone call. When they finally called both the guy and his wife were belligerent and dishonest. Ugh, what a waste of time. This was all under a Home Depot warranty so we had no control over who we used. People, make sure to file a complaint with Home Depot or American Home Shields warranty service if/when you have a problem with these people. Home Depot needs to know that they should not work with them! See the other 1 star ratings. We are not alone. Stay far away from this "company". Aloha : ) read more

The people who operate this company are shining a negative light on Maui. Word definitely moves fast and I will be sure no one I know has to deal with these people. The man who was suppose to do the repairing along with the women who answers the phone on behalf of the company both do not have the customer service experience it takes to run a thriving business. With unmarked company vehicles the impatient repairman blows off the job because he could not find the address given. With a house clearly marked with the address and something called the internet there should not be any reason why he could not find the house. Even when he does find the house he ends up driving off because the stress of finding that house was too much for him. After placing a complaint, a call was made to this company and the women argued and tried to justify the actions of her driver/ repair man. These people are representing themselves as not just an unreliable company, but very rude and unmannerly individuals. I hope this review helps others to avoid the irritation and disappointment this company is bound to create. read more

Norman, the owner of Appliance Repair in Maui, came to do a warranty repair. What a rude guy! The tenant is Japanese, and asked him to remove his shoes (also very common in Hawaii). He said he wouldn't because he doesn't want to stand in her urine! I offered him a pair of medical booties that slip over his shoes. He refused, and said "Find another repairman, I'm out of here." and walked away as we pleaded with him to please fix the dryer! He is the warranty repairman for Lowes extended warranty and also for Frigidaire, but fortunately Frigidaire found another company to help us. Make sure to avoid Appliance Repair! read more

I never write any reviews before...but this time I have to say something!!! Home Depot Extended warranty contracts with Iwa Appliances Repair LLC. Phone number 264-2140. No show 3 times and no explanation. Refrigerator still have not been fixed!! I left 3 voice mail...of course they did not call me back!!! Why did I pay for extended warranty for??? It's so unfortunate and terrible!!! read more

Was supposed to receive service through this company from my GE warranty. I took the day off work. They never showed up. They never answered the phone on 6 attempts. read more

This is the local company that Home Depot uses for service. They are beyond unresponsive. They never answer their phone, regardless of the hour. I have called 15 times in the past week, and have left 7 voicemail messages. They have not returned a single one. I did get through on the day of service. That day I took off from work and stayed home all day. I stayed alert for a knock, but none came. Mid-day I went outside and a card dropped off the front door hinge. They had come but never knocked or called or honked or peeped. Is this company compensated for no-shows? or maybe they get behind schedule and just drop off a card instead of knock if they are running behind? I called, but was told it was too late for them to return and I would need to wait another 10 days. I said I would call back to schedule tomorrow, and I've never been able to reach them or get a return call since. Calling over and over again... Please Home Depot, find a new company to outsource your repair work. read more

this is our second warranty call from this company, APPLIANCE REPAIR MAUI and we are in the process of telling LOWES warranty program to NEVER send a rep from this company to our home. they DO NOT return calls and MAKE YOU WAIT unreasonable amounts of time to purchase parts they never intend to return to put in. our latest repair was for a refrigerator, g.e. french door that was not cooling. the rep walked in, asked if we had gotten any notice of a SOFT WARE PROBLEM with this refrigerator and we said no. The rep opened the refrigerator door, closed it and claimed he knew what the problem was and he'd order a new fan.....we waited for two weeks, no phone call and finally called the office on a tuesday, again on thursday and NO CALL BACK. total waste of time, stay away from this company! BTW, we called GE, there is NO SOFTWARE PROBLEM with this refrigerator. also called LOWES ADVANTAGE and they remedied the situation for us....again, stay away from this company! read more