Do yourself a favor and take your business elsewhere! Avoid the same headache and poor treatment I endured! This place is run by complete clowns with no concept of customer service or repeat business.
Here's a little synopsis of my experience: So these nitwits scheduled my delivery for between 10am-12pm. 11:45 rolls around and I still haven't heard from them; not their delivery guy, not their scheduling person -- no one.
So I decide to call. Their front office woman answers, and seems to be unaware of the delivery I'm expecting. She puts me on hold to check their schedule, and sure enough, I'm penciled in for 10-12. She doesn't apologize, but tells me she'll contact the delivery guys, find out where they are and get back to me immediately.
10 minutes goes by and now it's almost 12. Most businesses take lunch at that hour, and I want to figure this out before the office goes empty and I'm stuck without an answer until 1.
So I call again, and the same woman answers. "I'm sorry I didn't call back," she says, "I got really busy." ERRR...WHAT?! You committed days in advance to a delivery time that's now past, you didn't bother to call to inform me, and instead of resolving the situation following my call you found something MORE IMPORTANT to do? I started to seethe.
She went on to say that her delivery guys are in the neighborhood finishing up another job, and that they'll be to my house in 30 minutes. I began to cool down...it wasn't exactly ideal, but for the moment I was pacified.
Fast forward 2 HOURS. The delivery lackeys FINALLY show up while I'm on the phone again, this time with the owner of the store, voicing my outrage. They wheel in my dishwasher, but haven't drained it properly beforehand, so it's dripping water all through my house on the way to the kitchen. At this point I come unglued, and fully unleash my wrath on the owner. He (a short-sighted clod of a man with no business sense whatsoever) meekly endured my verbal throttling and had no excuse for his company's blatant buffoonery.
He further admitted that he himself would not deal with a company who conducted themselves in this manner, yet made ZERO effort to rectify the situation or compensate me for my lost time. He instead offered me...free delivery on my next purchase. ARE YOU KIDDING ME? If you, as a business owner, screw up and cut into the customer's day, you DO NOT then obligate them to the buy again before you'll compensate them for the trouble they've already gone through. I even told this guy I'd be voicing my opinion on yelp and other business review sites, and in keeping with his short-sighted desire for immediate profit, he encouraged me to do so.
In summary: don't put yourself what I went through. Don't give these losers the opportunity to jerk you around and stress you out. Take your business elsewhere. read more