I am beyond frustrated with the service--or lack thereof--provided by this company. My dishwasher…read morehas been out of commission for 2.5 weeks, and after multiple visits and hundreds of dollars, it is still not working. The entire experience was a disaster from the start. The technician failed to show up on time for the initial appointment. When he finally arrived and performed the "repair," he actually managed to break the drain line. This required a follow-up visit, which only added to the downtime and my growing frustration. To make matters worse, after paying $275 for what I thought was a completed fix, I realized the unit still wasn't functioning. When I reached out to the company to resolve this, I was told it would cost an **additional $275** on top of what I had already paid. When I questioned this, the administration was incredibly unprofessional. The admin became rude and dismissive, claiming they were giving me a "40% discount"--which felt like a slap in the face given the machine was never fixed to begin with. They even had the audacity to tell me it was "my fault" for not checking the technician's work more thoroughly while he was there. It is not the customer's job to perform quality control on a professional repair. Now, I am back at square one, out $275, and having to figure out a new issue caused by their incompetence. I strongly advise staying away from this company. Save your money and your sanity; go with someone who is punctual, skilled, and actually values their customers. **Will not recommend.** Update. Now 4/19 the dishwasher is completely stuck in heavy cycle and not starting at all. You can say all you want about your "professional repair", but at this point it's easier to get a new dishwasher than keep paying for every part to be replaced at extra cost. The technician had to comeback several times over 2.5 weeks and it's still broken. I reached out to your technician initially to request additional repair but asked for another person since the first guy who fixed my fridge awhile back did a great job. I started receiving messages from another person who never introduced himself and was extremely unprofessional, texting me rude messages and at this point I don't feel safe using you at all.

Came quickly to check out a problem with my washer. The technician was friendly and went straight…read moreto work. Within a few minutes he was able to diagnose the issue and gave me recommendation on what I should do. I didn't feel he tried to oversell me and I thought he was really reasonable and honest in his advice. Although I didn't need them to return, I would use this company again in the future for appliance repair.

Our 2 year old Samsung dishwasher is giving us issues. Found Roman via Yelp. Very professional,…read morevery thorough, very honest. Though our dishwasher seems to have a software gremlin issue going on and was not fixable, Roman worked diligently to try and determine if the problem was something he could address. Highly recommend and would use again.

Roman was great. He did a great job and my oven was fixed and his price was reasonable.read more

Didn't wind up getting the repairs, but the service was great. Will definitely keep them in mind…read morefor future incidents.

The service itself was good and my dryer is back to normal now. The only issue was that they showed…read moreup at an unscheduled time without letting me know about the delay, which meant I had to clear my plans for the rest of the day. If not for the communication mix-up, it would have been five stars

Had the greatest experience with our technician, Nick, he quickly diagnosed two issues we were…read morehaving: a leaky ice maker in our LG fridge/ freezer; and a bad water pump on our LG clothes washer. He had the pump stocked on his truck and installed it in under a half hour! He also got the replacement ice maker on order and I'm looking forward to him returning to install it. Nick was professional, courteous and quite friendly. Thanks ARE and especially Nick! With four people in our home, a downed washer would be a nightmare, only sweet dreams for us tonight

I called a technician to repair my GE front-load washer and asked for an estimated repair cost…read morebefore scheduling the visit. I was told it would likely be around $150-$200. However, when the technician arrived at my house, they quoted $550 for the exact same issue I had already described over the phone. If I had been told upfront that the repair could cost this much, I would not have scheduled the appointment. Because I declined the repair, they still charged me a $100 inspection fee. This experience was very disappointing due to the lack of transparency about the pricing. Clear and honest estimates should be provided before sending a technician so customers can make an informed decision. For your information, I did called GE before calling these tech, the extended warranty is $350 to cover everything. My GE washer is front load purchased by 2022.

Fuse was great, Andre provided great customer service and was very knowledgeable- he answered all…read moremy questions and gave great tips for future prevention. I really appreciate how quickly they were able to fit me into their schedule, and deliver great service. I will certainly use them again, and recommend them to anyone looking for great value contractor!

was very very satisfied with this service and would recommend this business to anyone! my samsung…read morebespoke washing machine and samsung dishwasher were both not working. andre was very professional and kind, he is very thorough in explaining how they work normally and the parts that werent working. they also work with oem parts which have a one year warranty. $50 for the consultation but since i went through which the service, it was waived. most places seem to have this but $50 was the cheapest option i found! he was really transparent about the problem with my washing machine, which was that he needed help taking down the stacked unit. many other companies would charge a lot for the manpower, which is true since even contracted companies with samsung would not deal with my stacked unit. luckily i had two guys in my family who could help, which is great. andres transparency was really nice and i dont know how many companies would have offered that option instead of trying to charge the additional manpower. it was $140 for the part, $180 for the labor. he let me know that the dishwasher job was actually relatively easy and that since my dad had already fixed another thing on it, he would likely be able to do it too. he showed me the name of the part and where to get it from! on service day he let me know his eta, and immediately got to work. he is fairly clean and works pretty quiet. andre got the job done in about 2 hours. the service was very professional and organized and i would gladly use them again!

My dryer was making noise. I searched and found SNWDR. Max responded quickly and set up an appt for…read morethe next day. I work an odd schedule and dozed off when Max showed up. Completely my fault however, I let Max know what happened and he came right back a short time later. He turned on the dryer, said, "it's your rollers." Max had them installed and my dryer fixed in no time at all. Very reasonable cost. Max is incredible, very personable and knowledgeable in his trade. If you need washer or dryer repairs or services, don't hesitate to call Max. You won't regret it.

Max was a great deal of help. He responded quickly and a great help with the issue with our washing…read moremachine. Asked all the right questions and gave great helpful answers! We highly recommend them!

It was a pleasure working with Michael. He installed my Samsung dishwasher at a fair price…read more Will definitely recommend him.

I reached out through Yelp to receive quotes for a repair to an appliance in my home. I received…read moreseveral quotes from different providers. Reputable Repair provided me with what appeared to be a fair quote, and I messaged back and forth with the repair technician, and we agreed on a date and time for an appointment the next day. About 2 hours before our scheduled time, I was informed by them that the technician would not be able to make it to our appointment. Less than 1 minute later, I replied back asking when we could reschedule. I sent a follow up message a few hours later, and as of now, more than 24 hours later, I have been ghosted by this company. I have only 2 days per week to get things around my home completed because of my work schedule, and now will not be able to get this item repaired until next week. I understand that things suddenly can come up, but in my opinion, when you go out of your way to earn someone's business by responding to a quote request, schedule an appointment, and then bail on that appointment and MOST IMPORTANTLY fail to follow up in a reasonably timely manner, indicating whether you intend to take on the job, this is missing the mark with your service. It only takes a few seconds or a minute to reply to a customer. I still have a problem that needs to be solved, and now have lost a week of time because of poor communication from this company. Follow Up: The technician did follow up with me several minutes after leaving this review, and offer to come out tonight. Michael seems like a nice gentleman, and indicated that he had an emergency. I will give him the benefit of the doubt. We will be taking our business elsewhere, however, and wish this company the best. I have adjusted my review from 1-star to 2-stars. Communication in this instance could have been much better.

David has been fixing my appliances for several years - washer, dishwasher, etc. He has always been…read morevery professional and honest. He recently came to inspect why my electric fireplace wasn't working. It was in fact operational and David was kind enough to point out the issue - without charging me. As a long-time customer, I'm more than pleased with his services.

David repaired my Miele washer a year ago, and I was so impressed with his knowledge & efficiency…read morethat I called him again when my Miele dryer needed service. Once again he did an excellent job. David is professional, reliable, & charges vey reasonable rates. He also takes the time to explain how to properly maintain your appliances so they last longer which I really appreciate. I highly recommend him to anyone looking for an experienced appliance repair technician.

Carlo on the team showed up fixed my leaking fridge in seconds no upselling just fair price good…read morework nice people thanks!

The washing machine had stopped half way through the cycle and simply sat there with water in it. I…read moreinvited a repairman to come and have a look. He came fast and already had all he needed to do the repair. It is now functioning as usual, as it ought. I am glad it was not something more serious and it did not cost much ei.

We were very happy with Teckrom and will definitely use them again!…read moreMy refrigerator was making a very loud noise. We tried solutions that we found online, like cleaning the fan area and leveling it, nothing worked. The noise was so loud it could be heard in the bedrooms and they're upstairs! So, I turned to Yelp to do some research on a repair service. I ended up calling Teckrom, and I'm so happy I did. They responded quickly to my request for help. Cristian explained possible causes for our problem (this was over the phone). When he arrived, he made a thorough examination of our fridge, and he explained everything he was doing. Turns out one of our problems was the machine was not level. He told us why it could affect its performance. Also, there was ice buildup in the freezer. We appreciated his thorough approach, attention to detail, and the way he explained what he did to us. He also gave us tips on caring for the fridge so that it will last longer. I wish that all my interactions with service companies were as easy as this!

Christian knows what he is talking about and he cares about the work he does. He followed up with…read moreme 3 times, I appreciate that kind of service. My refrigerator was freezing my food. He changed the sensor and settings and that helped.