Want to give a big shout out to AJ who was great, helpful & knowledgeable about her products…read more Thanks to AJ we have been sleeping in our new & unique bed that has LED lighting that surrounds our headboard! We love it & go see AJ she'll do right by you. Thanks again for your great help!

Bought a living room set. Had to get every piece replaced. Still having issues but warranty has run…read moreout. Awful quality. Very disappointed.

Great staff great selection always helpful. Very positive environment. Love coming in here.read more

Their fence pickets are crap, one week after install Fence I had to replace some of the new pickets…read morebecause they were so warped. They're cheap and now I know why. Their lumber is the worst. Going to Lowe's from now on.

Buyer Be Aware! Purchased fridge. Came with 30 day warranty. Called them to report a leak coming…read morefrom under the fridge. (Called them within 3 days of purchasing)They said they would come and fix. Called them and messaged them. At first they said they were waiting on a part that to come in that took up to 5 days. After the five days, I have called and they will not respond. They are selling things with warranty to guarantee a sell but apparently are not honoring once they sell it! Not good business ethics at all.

From the owner: Come on down to Sims And Things Discount Store! We have lots of appliance’s such as stoves,…read morerefrigerators, washer and dryer’s, clothes, shoes, toys, furniture, tv’s, and much more!

Gavin and Conrad were amazing! They helped us with an exchange - it was quick, easy, and they were…read morefriendly and helpful! Thanks, guys!

I bought a shark stratus vacuum robot from Best buy in Springfield MO on 05/01/2026. The brush…read moremotor failed on 05/21/26. I called shark to get a warranty started-the pods are on backorder-they advised I reach out to the store I purchased it from as they have them in stock. I called to see if they would exchange the pod for me as I just spend a small fortune on this robot vacuum and was advised since I was over the 15 day window, they will not be able to do anything. REALLY!!!!! I know have a very expensive paperweight for who knows how long that I JUST Bought!!!!! Best Buy-do better for your customers! If you are not going to stand behind anything you sell for more than 15 days-you do not deserve to be in business -just my 2 cents. Definitely a mistake I will never ever make again.

This is a solid Home Depot. We found everything we needed for the remodeling project we are…read moreworking on. The quality of the products was great as well. We found the availability of carts to be good too. There are a lot of orange-vested employees walking around, willing to help. However, I would suggest to them that if they are frustrated with their jobs, they probably shouldn't be telling the customers! We'll definitely be back if we are in Springfield.

Ordered new washer & dryer, told them I have a new home and phone reception is poor. They said…read morethey would deliver between 12 noon and 4PM. They did not mention they needed to call prior to delivery. They called and I missed the call by 45 seconds. I called them within the 45 seconds back and they where shitty and rude say they canceled the delivery. I canceled my entire order. I still need to purchase many more appliances and other items. I will not be working with such rude people again. Home Depot use to be good, now they are pure $HIT!!!!

Terrible customer service. Our sales rep made me feel like she was doing us a favor by being…read morethere. Being new to the community, we were not familiar with the area or our shopping choices. She didn't bother to inform us about the "scratch and dent" area, which might have saved us some $$. We felt that we had to accommodate their delivery schedule without any consideration for our schedule. We ended up going to another company who treated us with respect and seemed to value us as people and as customers. Metro Appliance? NEVER AGAIN!!!!!

In store sales was wounderful. Service Sucks!!!! On June 6, 2025 I called service to have…read morewarranty work completed on my cooktop (Frigidair) was told "out of our service area". called Frigidair they sent a repair person out two weeks latter with a part that did not work. Called frigidiar agian send the same guy out again with same part. did not work again. REpair guy called tech support only to find the part was incorrect and the correct part wont be available until July 29, 2025 so I can wait a week after to get part (maybe) then another two weeks to see the reapir person so by this time it will be close to 3 moths without what I paid for. If Metro wont service what they sell then maybe they shouldnt sell theh product? I even offered to bring the cooktop to them only to be told NO.

I had a great experience with this company. They worked with me to get a new washer and dryer that…read moreI hope will last many years. I had chatted with Shawn on Saturday and then went to facility Monday morning to purchase. I upgraded from my first choice and they worked with me to make sure they would fit my space. The units were delivered and installed that same afternoon. I have not yet used them but some relatives have the same machines which they really like so I feel sure I will like mine too. They were respectful, informative and easy to work with. I believe I got a good price.

After a terrible experience with another company I reached out to 417 outlet. Very glad I did…read more They were very responsive and delivered the appliances the next day. It could not have gone better!

They have a great service team, affordable, and give referrals on the best prices for appliances in…read moreSpringfield!