Customer service, very poor Springfield Missouri. When did almost an hour for help? Ask numerous…read moretimes. Better customer at Westlake for years will not be going back. Management was very rude, an unprofessional.

Does not cut or program keys. Store was cluttered and poorly managed. Was transferred 3 times and…read morewaited over 30 minutes for someone to answer if they could cut and program and they said they do.

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

Very friendly and helpful. It's a very nice store for those…read moreof us who need help with "stuff".

Had a terrible experience today. Went to pick up screen I had repaired. They had it over a week and…read morewas supposed to notify me when done. I had to call them to see if it was done, which it was so I went in to get it today and waited at the service desk as instructed. Needless to say others were helped ahead of me after getting there after me. Called and talked to the LADY owner and she was rude and hateful so I ended up having my daughter pick up my item. That is truly bad business practices and I will no longer support them. I hope the LADY owner is happy for losing a valued customer.

I recently had Consumers repair 11 screens from my homes windows. The work was completed in two…read moredays. The other hardware stores told me it would take 3 weeks to get to my screens. The screen material used was a higher quality material than I currently had. And the price was $3 less expensive per screen than other competitors. The staff are friendly and helpful. It's not a big box store. They do not have ten variations of everything you need. But so far, they have always had what I needed.

Older feller at register was ranting about politics with some other guys loudly instead of…read moreassisting customers. There are lots of Stihl dealers out there, and we'll just find a different one

Watch out for pricing scam. First price was $2 on Friday. On the following Tuesday the price for…read morethe same task was $10. After talking with the owner, James Haik, the price was $25 for the exact same job. This is not the kind of business ethics I wish to do business with in the future. I paid $25 for a total rip off - key does not work. Stay away from this store.

Excellent variety of products and plants with fair prices. If they don't have it, you don't need…read moreit! Employees are very friendly and helpful. This is our new go-to hardware store.

I personally want to give a great big Hug & SHOUT-OUT to Wendi in the Garden Dept. Being a Widow &…read moreNOT knowing anything about the extensive CARE that one needs to take on our lawns, Wendi has helped me sooo much. My Hubby always took great pride in his lawn, at his young age of 14 he knew just about as much as a very experienced Gardner that has been in the business for 40 yrs. And I'm glad he can't see what I haven't/have done to my lawn. Wendi didn't make me feel guilty @ all. sashes is definitely a huge asset to this fine establishment. Honestly I would much rather ask for advise from a knowledgeable Woman that knows what she is talking about. kUDOS Wendi! God Bless You!

Looked at the ad on 4/22. Saw Miracle Grow Garden oil buy 3 get 3 free. Called the store asked…read moreabout limits was told none. tried to order 30 bags to get 30 free, would not go thru. Called District office and spent 40 minutes talked to a nice young lady called Kennedy. she finally got it to go thru and I placed and paid for order. Several hours later, I get an email (after customer service closed, of course) canceling my order, no explanation or nothing. I am accusing them of several things,, False Advertising, Bad business practices, Possible Fraud and Bait and switch. When they excepted my payment, it became a valid contract tat they need to honor and make it right. Lowe's Norton RD.

Poor customer service. Management needs improvement. The manager Matt is passive aggressive and…read morerude. I placed an order and due to an error on the cashier's part, my order was cancelled and there is no trace of my payment. The manager, Matt, refused to own up to the mistake nor did he offer a solution to the problem. I have not been provided my item I purchased, which totaled nearly $800, nor my funds. I tried numerous times to speak with Matt regarding a solution and he declined each offer. Very unhelpful! Managers like Matt are the reason I never return to certain establishments to spend my hard earned dollars.

Excellent service! They helped me fix my bike, and I was back on the road in no time! Very friendlyread more

Second time these suppliers have sent the wrong bits for my CNC routers. We were forced to use the…read morewrong bits due to our production pressures. Supplier refused to send the correct but unless we made a further payment stating that we had used them therefore it was our problem I get it, we used the bits as we had no choice, but good customer relations should have followed and did not. We will not purchase from this supplier again for any of our 7 KOMO machines

Theirs always a 10 person line and theirs never materials don't suggest shopping here if your a…read moreLowe's pro go to either of the other locations this place absolutely sucks always people standing around or sitting at the desks on the pro side

Come on Lowe's you can do better than this... I went into Lowe's on Primrose 29 March 2025 at…read moreabout 10:30 and was on aisle 35 looking for an item and one of your employees is a walking freak show.... Come on what is a 60-year-old man 6'-2" 350 pounds wearing make up & lipstick and earrings in the process of transitioning working at Lowe's? It literally threw me off guard startled me. It made me feel extremely uncomfortable.. Come on you don't have a dress standard anymore and or you're afraid to get sued because of discrimination seriously please. Then when I was walking out. I saw another male employee wearing earrings and both ears. Come on what happened to the professional looking employees that you used to hire.. I came here to get items for a project, not feel extremely uncomfortable coming to your freak show . It's gonna be a long time coming if ever I go back into this Lowe's.. ‍SMH WHAT THE HELL?

Does not cut and program keys despite their website claiming they do. The store was disheveled and…read morepoorly managed. I've been here twice and left without what I needed both times. Do better.

It's usually a fairly clean store. The help seems to have gone to seed of late. They do have all…read morethose little figurines my wife likes, so I go there to get that. Willow something. Other than that I don't really see the purpose for the store being there.