My experience with Maxon's was great! I was in a few months prior to Christmas browsing a few small pieces of jewelry and decided not to make the purchase on a dainty ring I loved. Little did I know they take notes and my husband came back a couple months later and purchased the piece for me just before Christmas to surprise me. If you're looking for excellent customer service and a jeweler that actually cares about the special moments in their customer's lives, this is the place. read more

Maxon Fine Jewelry - A small ring from Maxon's Fine Jewelry - Jewelry Near Me - Springfield, Missouri

I've been a loyal customer of Maxon Jewelers for more than a decade, and under Rick and Jane's ownership it was always a fantastic place to shop. They consistently delivered exceptional service and were able to source hard-to-find pieces--even models like the Daytona. During my visit this past weekend, however, the experience was completely different. I was surprised (in a good way) to find a consigned watch (AP RO) that matched exactly what I had been shopping for. Unfortunately, the manager had very little information about the watch (ie: original papers, etc). After waiting around for quite a while, I realized he was busy on the computer finalizing another transaction instead of helping me. I eventually left my contact information and walked out. The manager never followed up. Overall, a very disappointing experience. I won't be returning. read more

Great experience. Solid customer service and the product never disappoints. Bought a few pieces for my wife and she loves them!

The people were extremely friendly, explained themselves very clearly when asked a question, and based on my observations, were just as nice and kind to everyone that walked in the door. read more

I am giving my dad's 40+ year old Maxon's watch to my grandson for graduation. I brought it in for a battery and they cleaned it, made sure it was working and since I no longer had the box, put it in a lovely presentation box. Their personal service can't be beat. Thank you Maxon's for making my gift extra special! read more

Maxon Fine Jewelry - Jewelry Near Me - Springfield, Missouri

My Fiancé and I were new at looking for diamonds, we originally went to another place and they didn't really explain anything, we were still so confused from never diamond shopping before. When we were referred to Maxon jewelers, we had set an appointment with Dustin. We walked in knowing nothing, walked out confidently KNOWING. Dustin sat us down and explained quality, clarity, points, etc., You can tell the jewelers here care about helping you in every way they can. Very professional at Maxon Fine Jewelry. We will continue to being our business to them, and thank you Dustin for taking the time and having patience for young couples who don't know much about getting engaged! read more

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If I could give zero stars I would. Never have I been in a store where the staff was so incredibly and blatantly rude. Oh I'm sorry... Was I bothering you by looking at your over priced and badly designed stock? Thanks... I'll go to Justice Jewelers. read more

I came to Maxon to get a custom Mother's Day bracelet made. I was upset and frustrated about some miscommunication that happened at first but i called and the manager Jessica did all she could to make it right and refunded some of my money for my troubles. Then I received a phone call from the owner Jane and she was also very sorry and offered multiple ways to resolve any issues I had. At the end of it I was happy with the way any mistakes were handled and with the customer satisfaction I was given by the owner and manager. read more

We have been going to Maxons for 11 years. Jane and Rick are not only wonderful knowledgeable jewelers but are fabulously kind remarkably warm people. I love estate jewelry and in particular Art Deco jewelry. I had purchased a wonderful French Art Nouveau lorgnette that was in need of repair. They not only took this on but brought it back to its wonderful 1912 splendor. They love jewelry and love to see it preserved. Over the years I have made purchases from them and always love the service which is personal and top notch. They are our go to jewelers and now for us the standard by which we judge all the rest. read more

My fiance and I ordered a custom ring for our engagement and Jessica made the process so easy! She was patient with all of my decisions, and went out of her way to find exactly what I wanted. I am so happy with how my ring turned out! read more

My Wife had my wedding band made here, and it's fantastic! When I first got to try it on, I literally was speechless. Initially, my wife thought I didn't like it because I didn't say anything. But I love it. The service has always been top notch, and I stop in on a pretty regular basis to get my ring polished up. I only wish they were willing to deal a little more. I would have bought my wife's ring there, but I just could not get them to move enough on their prices. They also have a fantastic selection of Rolex and Tag watches. I usually drool over them while my ring is getting polished up. If you're in the market for jewelry or a nice watch, I would definitely check them out!! read more

Stopped in looking for a one year present for the little lady. I'm always standoffish with sales people. I have to admit I had a great time looking over their selection. I was greeted by a sales woman named Pat and immediately liked her casual approach. I've been in and out of so many jewelry stores were the sales sharks are on full attack and then leave you dead if they don't instantly get the "get a sale" vibe. Not here. She was friendly. Listen to my needs and happily just talked about options instead of just shoving item after item in my face. Basically asking me would you like to see something in a necklace, earrings, etc. It was enough to let me know I'll be back. read more

I have purchased items from this store for many years. They have an outstanding collection at fair prices. Service is outstanding!

We walked in with a simple question regarding some family jewelry. Walked out unsatisfied. Not really willing to help unless you show some money is the opinion I received. First impression. Hope I'm wrong but will not revisit the store any time soon. read more

We truly cannot say enough good things about this place. Jessica is fantastic and welcoming watch and jewelry specialist. As soon as we walked in the door we felt like family. There was no pressure and the wonderful Jessica and owners assisted us in making our selection. Maxons had a great variety for the watch we were looking for. The piece will now be an heirloom to pass down in my family for generations. 5 happy stars! Cheers. read more

DO NOT service your rolex at this jeweler! Justice, the place where I purchases my rolex watch, had changed ownership and subsequently lost their rolex license by the time I moved back to Springfield. Well, I made the mistake of taking it to Maxon's for an EASY repair which ended up costing me a great deal of time and money because of their incompetence! read more

I could not agree more with Kat T. We even gave their horrible staff a second chance and got more of the same. First time: They scanned us over and finally decided to buzz us in (Justice, you can walk right in). The first thing out of the crusty old hags mouth was "Ohhh, are you here to sell some gold?". We weren't in suits, but we didn't at all appear thug/homeless either. I let it go and we got my wife's ring fixed there. Second time: My wife took my Tag watch there for repair (they are the ONLY authorized dealer in this area) and the same crusty hag insisted I did something to the watch to cause moisture to seep in. It is suppose to be waterPROOF to 60 meters, she assured them I had not. The reply: You didn't buy it here, so you'll have to call Tag and work through them. WE WILL NEVER RETURN HERE!!! read more

I cannot say enough nice things about the folks at Maxon's. I went there with my boyfriend (now fiance!) shopping for engagement rings over the Christmas holiday. The Sales person Nancy and the owner Rick were terrific and spent time with us and educated us on how to pick a good diamond. We found the most amazing ring there and we are now engaged! This was not the first store we went to (received terrible service at Justice Jewelers earlier that day) but it will be the only store we go to from now on! read more

Went to have them find me a Rolex and we discussed what I was looking for so the guy who handles all there Rolexs told me he would email me and text me, it's been awhile now and he never got ahold of me. I just don't think he took me serious cause I'm younger but that shouldn't matter. Other than that everyone treated me nicely and helped me out read more

I have been using Maxon's for all my jewelry purchases for many years and cannot say enough about Rick and Jane! From choosing jewelry from the design collections that they carry, to their estate collection, to designing that special piece, their attention to customer service, extensive knowledge and top quality jewelry is unparalleled! They truly care about their customers! I moved away from Springfield 6 years ago and have "looked" at jewelry stores near and nothing compares. Even 1000 miles away, they are my number one choice! read more

Absolutely cannot say enough about the wonderful service!! The staff is amazing!! They definitely have a life-long customer here!