Evan was awesome....! He came in, made friends with our dishwasher and then diagnosed its problem…read morewithin the first minute. Evan then proceeded to put on a Cirque du Soleil performance as he contorted to get underneath the dishwasher to fix the issue. His Chiropractor must love him! Couldn't recommend him more highly and his cost was very reasonable...Don't tell him that or he might raise his prices!

They showed up on time, but could not diagnose my problem. I think the tech might have gotten…read morefrustrated. He tried a couple things before he gave up. He asked for service fee payment, I paid it. He didn't give any suggestions of how to move forward. He asked how hold the machine was, and walked away as I was answering, got in the truck and left. It was very odd. Machine still not working and no idea what's wrong with it.

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Igor was great! Turns out I needed a new ice maker. He was able to come back with the part 2 days…read morelater for installation. Good quality and value for work.

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Devon was great! Gave clear instructions on how to use the appliance after fixing! Will definitely…read morerecommend him again

My interactions with this company went poorly and I absolutely do not recommend. While writing…read morethis review I took a look at some of the other reviews for the company. A pattern quickly emerged. First, I noticed that they seem to have the inability to keep the appointments they make. Possibly promising times that are appealing to the customer but in reality, they are incapable of honoring. They absolutely require you pay a fee when booking your appointment that they oddly emphasize is not refundable for any reason. When a major appliance isn't working and a company promises you a quick repair most people blindly just pay the money. When things don't go as planned, which appears to happen in quite a few situations mentioned online, you are reminded that the fee that you paid is absolutely, positively not refundable. Second, people like an itemized bill. We would like to see exactly what we're paying for when it comes to such a significant amount. However, this company appears incapable, unwilling and on occasion outright rude in regard to requests for an itemized bill. When the technician was finished I specifically asked if I would receive an itemized copy of the bill to which he replied, "yes. It will be emailed to you". Surprise, just like the first invoice I received it was not itemized. Based on the numerous reviews that I have read regarding their invoice, I will not pursue asking for an itemized copy. It appears they have not yet ever provided anyone an itemized copy that requested it and, in some cases were downright nasty and rude. Their explanation as to why they are either unwilling or incapable of providing an itemized bill is absolute nonsense and they should be more capable of understanding why people don't believe it. They either need to start providing itemized copies of their Bill or a better excuse as to why they can't. Third, some of their representatives seem to lack a focus on basic customer service skills. A quick apology when they are delayed or a polite, consistent approach to concerns would go a long way in resolving issues. Instead, I interacted with employees that appeared completely unconcerned with their repeated delays or appointment changes. Others appear to have had a far more difficult time dealing with their rude, condescending replies that aren't doing anything but exacerbating the issue. In conclusion, the company feels incredibly shady to me with a repeated pattern of issues. They charge way too much, are filled with disingenuous excuses when questioned about their business practices and generally incapable of honoring the appointment times they provide. With so many options out there, this shouldn't even be one you consider. I strongly encourage you not to just take my word for it, but read the other reviews that share a similar opinion. They're mixed in with all of those glowing five star reviews that seem oddly similar and contrived.

Evgenii was very professional. He diagnosed the problems and were able to fix them the next time…read morehe arrived (needed to order parts). I will continue to use him for all my appliance needs

Great service. Made it quick and easy repair and was exactly as quoted price. He is my first call…read morenext time something breaks

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

TERRIBLE experience with this company! Our refrigerator needed repair, which ended up being a bad…read morecompressor. When the technician came, he identified the problem, and said it would not cost more than $400 to fix, because of my warranty with the manufacturer. He told me that it would be "easy as 1,2,3" to call the manufacturer and get the part approved. He guaranteed the coverage and the quick turnaround, as my family needed to know if we should buy a new fridge or suffer a few days without one, while the parts were being approved. After calling the manufacturer, they informed me that only one of the parts was covered. Then I began calling Mr. Appliance every day to speak to a manager, but didn't get a call back for almost a week. This whole time with a broken refrigerator in our house. Finally, after calling again and again, I was able to talk with a manager and was informed that the technician's word was not true. The parts that were not warrantied brought the total to about $1,100. At that point it was significantly cheaper to just buy a used refrigerator, but instead my family was unnecessarily stuck without one for a week. I explained how I received false information from the technician, and asked for them to do the repair at the promised price, or to return the service fee for coming out in the first place. Although management blamed the technician for giving false information, they still refused to do anything to rectify the situation.

Two techs came regarding a wine cooler. The lead was a smooth talker - gave me a quote for the…read morerepair but it wasn't broken down into parts and labor, just a lump sum. Wen I asked for a breakdown he said he couldn't provide one, that this was all the company sends them. I declined the repair and told them to charge me their $179 service call. Smooth wanted to put sales tax on the service call. I told him services are not subject to sales taxes in Florida. He asked me what business I was in and I said legal. Suddenly the tax charge disappeared. Don't use this outfit.

We had a Kenmore refrigerator that was still working but making a very loud buzzing noise…read moreintermittently for months. We finally decided to do something about it. We had to pay a $20 service fee just to get them to come out -- not too bad. Had the appointment scheduled for a Saturday (no extra charge). Unfortunately, the power went out 15 minutes before Brian arrived so nothing could be done. Rescheduled for next Tuesday and did not have to pay another service fee. Turned out the noise was from a compressor vibrating against some other metal. Brian put a rubber buffer between the two and the problem was solved. They have a 90 day warranty on labor, but we are on day 3 and the noise has not returned. Paid a little over $200 - didn't have to pay for an expensive part, and we can now get some sleep!

Our ice maker quit working in our 5-year-old Bosch refrigerator. Hartman's 1st tech noticed the…read morefreezer wasn't cooling enough, but replaced the ice maker, which afterwards did not work either. They sent another tech out, Brian, who took everything apart and cleared a big ice chunk blocking the fan that cools the freezer. Removed that, re-installed the old ice maker, gave us a refund for the new ice maker he took out and WE HAVE ICE AGAIN!! + a freezer that works. He stopped by again today because the door to the freezer wasn't closing properly, so has fixed that. THANK YOU BRIAN‼ Will definitely call Hartman's again. From the office to both technicians that came, everyone is extremely professional and took great care of us so that we didn't have to buy a new refrigerator. Repair endedup costing us about $180, which was more than fair with 4 service visits.