Saturday May 23rd a friend & I visited the Drive-thru location. Since this location on Commonwealth…read morehas been open, I have failed to go into the estab- lishment. My visit yesterday was a very PLEASANT experience. If U too have never gone into this location, it would be well worth your visit. Seeing all the fresh pastries & ice cream displayed gives a much needed boost!! Stop by S O O N

Pastries were delicious, especially the cheesecake bars. My husband got cranberry orange, and I got…read morecaramel apple. This place was busy! Right before Christmas rush, we were picking up some cakes for holiday gatherings. Took awhile for staff to find our pre-orders in the cooler. Lemon cake was my favorite over the strawberry but both were delicious! We did stay, but there looked to be plenty of seating for a cozy cafe place to relax.

Nice location along state street with a wide variety of options. We got a cinnamon roll and a bagel…read morewith cream cheese. Both were very good. Good customer service. Plenty of seating and good vibes.

We were here on a Saturday morning... Didn't seem that crowded but took 30 minutes to get a bagel…read moresandwich.

My husband's aunt ordered our wedding cakes from Unique Cake Shoppe and they delivered them and…read morewere so professional and everyone kept asking who made them we had 5 different flavors and each tasted wonderful.... We will only order cakes from this bakery in the future even though we love 30 minutes away and there are many closer bakeries... we will travel for Uniques amazing flavors

very tasty cakes. can do almost ANYTHING you ask to be decorated on the cake…read more friendly professional - would highly recommend.

Really helpful folks for really "exotic" cookies. We decided to go with a 4-pack and they…read moreaccommodated our special requests to keep certain flavors separate. Our son has a peanut allergy and they kept the peanut butter dough cookies packaged separately; same with peppermint cookies from others. The ambiance is a cross of a high-tech bakery and a laboratory where they create these amazing concoctions. We will be tasting them later and looking forward to it!

Cookies seem underdone and suuuper sweet, and they are ridiculously overpriced. They also have a…read moregrainy texture? Interior of the store feels like a blindly white void. If I were Mike Teavee, I would not be leaving the place as large as I entered it. Y'know what I'm sayin'? You order and pay on the side of the store with an iPad. Very self-service. And while I'm not against self-service, it feels very disconnected from the people there and just sort of...cold? Even convoluted? Perhaps a mite pretentious when combined with the stuffy bright-white atmosphere? Compare to Great Clips, which combines personable service with smart tech solutions. Compare with Great American Cookie which is just so much more straightforward overall. GAC's customer service model is great for customers of all kinds. Here at Crave, I don't want to walk up to someone and have them point me to a tablet in the corner away from the entrance. Simplify! Everyone there was just doing their job, and I hold nothing against the fine people running the establishment. But the people working there deserve a better place with more satisfying food. The people eating from there deserve better for the prices.

Service was good but the cookie was better!! Gone there several times we'll be back!!read more

I like Crumb cookie and buy it so often that I get free cookies sometimes. We came on the day that…read moreeveryone gets a free cookie. The girl who works there obviously hates her job.. maybe she should work somewhere else. She was very grumpy. I said I wanted to get the free cookies but didn't see it in the app how to add it. She said she had to do it. I also ordered an the chocolate tart. I told her that my bf just wanted the free cookie. She scoffed, so he ordered another item. A lady came in after us saying she just wanted the free cookie and thats it. The employee had such a rotten attitude towards her. Um hello, she is still getting paid to do her job and its the CEO's decision to give everyone a free cookie. I wont be back to this location. PLUS, there was a hair in my tart as shown in picture.

On a trip going through southern Virginia, I stopped at this place to get a half dozen donuts. The…read moreservice was very friendly and the assorted donuts were delicious. Beats Dunkin' and KK! It's a drive through only so no place to sit and can't go inside. When I am in the area again, I sure will make this a stop!

The coffee is good, but they falsely advertise pricing. They have been made aware multiple times…read moreand continue to do so. The price on their menu is not what they try to charge you. The menu clearly states $4.75 for a latte with two flavors, when you get to the window, they try to charge you $5.50. This is a violation of federal law under 16 CFR part 464.