Terrible customer service, rude agents, and always double billing. FRAUDSTERS all the way!

I had an appointment scheduled for today 6/17/2025 but no one showed up on time. I waited for a considerable amount of time without any update, which was both frustrating and inconvenient. When I attempted to reach out for clarification, I was either put on hold or not given a clear response. Reliable service and clear communication are basic expectations, and unfortunately, neither was met in this case. I hope this feedback is taken seriously so improvements can be made moving forward. At 10:20 pm Joseph left note at door to call back Sincerely, Zadran read more

my prescription for sleep apnea comes from Kaiser Hospital since I live in Auburn Calif it's a simple drive of 30 minutes to the Apria store in Grass Valley. Needed a new machine and couldn't wait the customary three weeks so I drove out to their office and supply store in Grass Valley. The customer service agent was very helpful and within minutes I had my new machine as was out the door. Overall a wonderful experience. read more

Terrible service. They don't return phone calls. They schedule to come out and do a repair and they don't show up. It's a serious issue when you have someone dependent upon oxygen. read more

No Stars ----Horrible customer service, and communication between billing and customer service. They went and took our father's wheelchair over a $13.00 bill. After paying that bill, they are doing it again, even though the Bill has been paid and there is a zero balance. After 2+ hours on the phone yesterday and 30+ minutes today, I am still waiting for progress. read more

I wish I could give no star! This place has been a complete nightmare. I have a 5 month old baby that is on a apnea monitor (because he stops breathing) The Doctor Who prescribed it, said it would come in two days, it took months to get the machine I called everyday and they said a respiratory nurse would deliver it to my home and show us how to use it. That never happened I had to go there myself. Then when I needed more probes I called and they told me I would get them in 3 days well it's been 4 weeks and I still don't have them mind you I call them almost daily. Do yourself a favor find somewhere else! I can't believe this place is still in business read more

Extremely poor communication! They promise delivery but don't follow through. Very rude when called out on that. Take your business elsewhere if at all possibl. read more

Wow, I have not experienced any healthcare supply organization any worse than this one ever. They seem to have a captive market here in the Grass Valley area. The only other option is to drive to Yuba City and pick up equipment from another provider yourself and bring back to Nevada City. Was in need of an oxygen concentrator, prescription/order written and received by Apria. While originally talking on the phone they person was very nice and seemed everything was set. I had the delivery date confirmed and then nothing, no delivery, no call. After many, many calls with promised callbacks (then never, ever any call back from any messages), having the doctor's office call and recall, finally 4 weeks later a person shows up and drops off the concentrator without notification. They drop it off to 2 elderly people with some cognitive issues and no memory of how to use it. Apria had been notified many, many times to call before they came out, so I could be there and understand it's use, nothing. Now APRIA continues to send contracts for me to fill out, I have already filled out and mailed back weeks ago. They continue to mail the same contract out and ask for it to be filled out, I have done it 2x and mailed it back. This time, I'll just wait and ignore until they reach out. I wish there was some competition in the area so I could say RUN far away from this company. read more

My order for medical equipment has been setting in the PLACE for a week....NO call, nothing from this place.....I just had MAJOR surgery at UCD....I need a wheel chair, bedside commode...a walker....absolutely NOTHING from this place....going to check to see if they are on FACE BOOK......DO you read their ratings...YOU SHOULD, why TRY placing an order from this place like UCD did for me....I have been waiting and waiting.....I wished I could give the less than one star.... read more

This is not a rant this is a warning to everyone in the United States regarding apria healthcare do not deal with this company they are fraudulent they harass clients that have no way of taking care of themselves they harass the elderly they show up at the elderly's home and harass them and demand medical equipment that was paid for by the insurance they harassed my father so much that he ended up in the hospital due to the harassment and fact that despite my father reaching out to his insurance and the insurance telling us we can keep the hospital bed the apria is demanding even though they were paid personally by my father's Health Care apria has harassed my father and showed up at his home banging on our door threatening us and demanding the hospital bed the representative straight told me he would handle me on the sidewalk that showed up at my home from your company apria and you decided to keep harassing my father you have violated my father's healthcare rights you have violated California state and federal health care law and you continue to harass my father despite the fact that he has active insurance that is paying for this hospital bed but guess what April we get the last laugh the hospital bed is being donated to somebody that will actually appreciate it because your company won't your company does not appreciate the elderly your company does not appreciate or care about nobody your company is in it for the profit your company violated my health care right and tried to get me to remove the post that I made on Facebook will guess what yeah it is my constitutional right to have freedom of speech so good luck if you want to take me to court because you not only violated my healthcare rights you violated my elderly father's too and you continue to harass him and show up at my home well I will tell you one thing apria we have cameras on this property you are on camera showing up at my home and violating our rights as patience you're violating our patient privacy and you are fully recorded and on video camera doing so. read more

They wanted to deliver 2 weeks before discharge. There was no way they would wait week. It was already scheduled for the next day! They canceled the order! . Why? Waiting another week or week and a half really seemed to get the caller panties in a bunch. Now I need to contact the hospital to reorder. The caller was terse. No compassion. Talking to the caller was like talking to an immovable wall. I do not recommend them at least the grass valley branch. read more

Be very careful...and it's the corporate, not the local, Apria. Dr. ordered a CPAP, with both auto and HER settings. Took forever to arrive and when I opened it, it was the entry level CPAP from 2014, no auto, no HER, and the cellular had been updated twice (from 2G to 3G to 4G) but not the technology. Ten year old technology, with a warranty that expired in 2016, and an expectation that I'd use it for five more years under Medicare. The sticker on the back had been updated to 2023 but when I goggled the FCC number, the earlier dates showed up. Really deceptive. Anyway, if you need one, have your doctor specify a ResMed AirSense 11 AutoSet -- or the newest one -- and the HER setting if you're a female. I returned it to the GV Apria with no problem, although the two men in the office insisted that both the Auto and Her settings were on the machine, despite what the Res Med information said. read more

Do yourself a favor and find a different company to work with for the CPAP equipment. These people are an absolute nightmare!

LONG STORY! - Simon is THE man! What an amazing gentleman who went WAY beyond his normal scope of employment to deliver a wheelchair to my beloved Mother who lives in the middle of nowhere but not far from Highway 49. Thank you from the depths of my soul ... ATTN: Superiors - Give this guy a FAT raise ... he deserves it! Customer service extraordinaire! read more

Unbelievably bad service. It took literally 8 months to get an order for a replacement CPAP and then they sent the wrong filters. They are truly a nightmare to work with. To say they don't care is an understatement. It's like they hired people based on how incompetent and uncaring they are and then selected the very worst. read more

I never got as far as knowing how the service would be with these folks. My first difficulty was getting in touch with the local office. Phone calls go through a main office and get connected to them IF the person on the phone thinks you need to talk directly to them. It took up to 10 minutes just to be connected. When I tried to call back with a quick question... please just connect me before they leave since it was 4:50...the person kept arguing with me until of course, they had left. I went to my appointment to pick up the CPAP machine. The woman who was to give it to me and explain things was not pleasant, but I figured...down to business and bedside manner could use improvement... no worries. I then asked if I would have choices in the kind of mask I would get, She looked at me as if I was a trial and impatiently said " Let me start over" and began her introduction to the doctor's order again, which had to do with the machine, not the mask. As she continued to be unpleasant, I finally said I didn't understand why she was being so snippy with me, she replied she didn't understand why I had to question every thing she said. Uh...because I've never done this before and I have questions? In answer to the repeated question about mask choices, she impatiently indicated she could not diagnose. I had not asked for a diagnosis...only whether I would have choices between masks. As she continued to be unpleasant, I finally told her I did not appreciate the way she was talking to me and I would find another company. Not surprisingly, there was no followup by them to try to smooth out any possible misunderstandings. read more

I had a sleep study ordered by my pulmonologist on June 1,2015. I saw my physician that week and he ordered. C-pap. April took 6 weeks to respond to the order. It is now 9/20/15 and still I wasn't. When I call I have been on hold for 1 hour and 40 minutes. Absolutely unacceptable!!!!! This company does not care about their clients. My story is not isolated I have several friends that are in my same situation. This company is awful to work with! read more

Apria has been good for a long time now. Their phone service is excellent, their deliveries on time and they let you exactly when to reorder materials. Five stars for this organization. read more

Total disregard for the health of their clients. Yesterday their phone # did not work: no message, no referral to another number! 3 months ago my pulmonologist requested new tubing to replace the 2 year old tubing & mouth pieces that had never been replaced--mind you the tubing is never supposed to be washed. I'd suggest any reviewers with bad experiences post here & file with the Better Business Bureau (they're on-line), they will look into problems with Apria, whether or not (surely not) Apria is a member. Also let your Health care provider, member services folks and/or health insurance provider know that your health matters! read more

We were very happy with Timberlake but when Obovo care came we were moved to Apria. We have had the wrong supplies shipped, and today a appointment was canceled 1 hour before we were to be there, we had to move other appointments around to make this one and now they cancel !They seam to be under staffed or just don't care and we are stuck with them. They are going to call back to reschedule but I bet they don't. If you have a choice use anyone else. Check yelp for Sacramento Apria. This looks like how this company is run. read more

Ther customer service is horrible. I have been trying to get a wheelchair for going on 2 months. They billed medicare for a wheel chair I did not have. When you call customer service be prepared to wait on hold for 45 min. Then they drop your call and you start all over again. I finally got a call from them stating that our wheelchair will be hear today so we waited all day and just got a call again stating it will not be ready for a couple more day's. They have the wrong size. They have had nearly 2 months to get the correct size. It so unacceptable. I can't imagine the elderly disabled people trying to navigate this crap. read more

I've been dealing with this Apria nightmare for 6+ months. My insurance covers 80% of the CPAP machine that my doctor ordered for me through Apria. The appointment process was good, I showed up and the staff was professional, courteous and polite. I was shown the equipment, instructed on it's use and paid my deductible. Everything good, right? WRONG. There is a sim card in the machine that Apria forgot to configure which will send usage information to the doctor and the company. I have been using this machine religiously every day for months but because it was not sending the usage information correctly Apria was stating I was not using the machine and they continued to charge me $250 month (it adds up fast, already been charged $1400 on my credit card). I called them several times but they just ignored my complaints. Finally they enable the sim card which is now sending usage information which they are receiving now. Guess what? They are still charging me. I finally got my insurance (after several calls) to file a complaint with the Apria company and instructed them to reverse charges. Which I already did with my credit card company. But now the insurance company is involved and according to the letter that I received from the insurance they said that Apria will refund all money that was charged over and beyond the deductible. I just got another charge from them recently for $250. When will this nightmare end. I'm getting close to getting my money back but they make it so difficult. It shouldn't take months and months to figure this out. I will not recommend this company nor will I ever use them again. Even for the CPAP supplies I will go with another company. Just terrible. read more

I get oxygen delivered every two months. Usually we are called to be reminded the Thursday before the delivery. If we are not home they leave a message. The delivery day is Tuesday' Now it seems they called the day before and didn't leave a message. As a result I either had to go to them and they are 15 miles away or wait 2 months. I don't drive. They said they would deliver them this time but I was never to ask again. That's a great way to treat ill customers. read more

Apria delivered the wrong hospital bed for my 87 year old mom who has a broken neck. They sent a twin bed with side rails. Kaiser doctor ordered a full bed with no side rail. Side rails are against the law in certain CA facilities. I never signed for the bed and they delivered it outside of the delivery time and date. When I arrived at the assisted living facility the management told me the wrong bed was delivered. I saw the bed and it was unusable garbage. A Manual hand crank bed for an 87 year old woman with a broken neck, broken clavicle, broken ribs, and broken arm!!!! I immediately contacted Apria to pick up the bed and remove it immediately. I purchased my mom a bed at the tune of $2700. Apria customer service ranks about the worst I have ever experienced. The phone wait times are insane and the representatives are just unresponsive to patient needs. They billed me for $24.00. I called to have the charge removed and they refused stating we had to pay for the use of the bed. I told them we never used it and it was the wrong bed. The dumb representative refused to remove the charge stating there was nothing in the billing comments to indicate it should be removed! DUH!!!! Idiots! read more