Dr. Garza is kind and patient. He truly listens. The office can be busy, but I am willing to wait…read moreif needed because he takes his time with each patient.

Dr Garza has always been awesome to me. I have had nothing but great experiences with him. Very…read morewarm and personable bedside manner. I have never had to wait more than 5 minutes in their waiting room. As a matter of fact, I do not even bother sitting down now because I Know they will call me right away. They have everything in office you can possibly need. Dr Garza is able to see me for my weight loss needs, he has removed skin tags, and most importantly he has administered steroid shots in my knees and shoulders for me. And I have even been able to get a facial by an AMAZING AND EXPERIENCED onsite aesthetician! What more could anyone want! This place is truly a one stop shop! I have had experiences with the phones being busy but I just wait a bit or call back until someone answers. It has not caused any major issues for me. I was not a fan of Dr Amanda Alvarado but they have a new PA who is super friendly and accommodating. After my doctor retired I bounced around from horrible experience to horrible experience until I found Dr. Garza's office and I have been there ever since and I will definitely continue to go back.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Dr. Finnie rescued me at ST Matthew's during a Knights of Columbus event about 2012/13. I have a…read moreserious condition called ME/CFS. Post exertional mailaise is one of the significant aspects of it. This is very common currently with Long Covid vistims. What Dr Finnie encountered was post exertinal malaise. A deep sleepiness. When I came to he was sitting next to me. I did not know him. He very gently and kindly connected with me as a Knight. Slightly later he suggested that i visit his office and that he is a physician. I did. And I miss him as I now live in Northern California all due to the necessity of requiring a microdisectmy of C3 performed by Grant Shifflett MD Newport Beack neurosurgeon. Subsequently all of my symtoms have worsened. No i say something about his practice. A finer staff cannot be found, maybe equal but among the best of the best. Dr. Finnie is the most profoundly brilliant Primary Physicians i have ever had the priveledge of having him as my PC. He knew all the limits of PC and he most importantly knows the best qualified Specialists available. And most important he actually cares about his patients and their well being. That's rare these days. Also candor is rare and that's extremely important. Patients need truth and communicated in a very apporiate manner and timing. Not all patients are the same. I could say more, however, I can be long winded and have learned to try to be less so. If you are seeking what i have spoked about. Dt Finnie is your sure fire best choice and his staff are very caring and thoughtful. And lastly Dr. Finnies managers are the best of the best as they keep the ship sailing straight and narrow. Amen

Dr Cheryl is just the very best! Great support staff that keeps the organization running smoothly.read more

Dr. Cherie has been treating our family for about eight years now. Having access to a doctor who…read morelistens and knows our family has made a huge difference in our lives. It's worth paying the annual fees for access to an MDVIP doctor. The nurses and staff are friendly and helpful, whether it's time for vaccines or needing records for school.

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

Will not stop spam emails even after repeated requests. Every email is a different domain and…read moredifferent email name. Sketchy operation.

This clinic is amazing with an amazing new philosophy to cut the middleman. If you have no…read moreinsurance and you need a pcp or some labs done, some imaging done at more reasonable prices! The kind of prices that insurance companies offer make sure you plug in. It is a membership fee you pay monthly you can update your health like I did do all of your physical without having to have insurance, I recommend Dr Vu! She is caring amazing she hears you and does her best to get everything checked off your list that you've been worried about. She is very thorough and polite.

Without a doubt the best Dr office in S A. The staff is always , kind, courteous, compassionate ,…read moreunderstanding, knowledgeable and professional. I'm not fond of the doctor's office but here I feel safe , calm and welcome. Dr. k is one of the best doctors I've ever dealt with. He had got a wonderful gift of communication!

We came here today for my mom's echo cardiogram and everything went smoothly. There is a big…read more"Health Texas" sign you'll see from Wurzbach. The front desk staff and echo technician were all very polite and helpful. They have handicap parking right up front and had automatic opening doors which is very helpful with my mom being in a wheelchair. They have health classes here sometimes, and had a dedicated room for them. The space has an assisted living facility feel, especially in the nice waiting area. The clinic was nicely decorated for Christmas. While I still have my issues with the general Health Texas call system, this clinic offered a pleasant in-person experience.

After 19 years of being my doctor, Dr. Hallmark said NOTHING about the practice closing, and I…read morenever received a letter. She knew I'm in Healthcare and still wouldn't give any other doctor and I know she was a Concierge now, didn't offer to me. I always paid what I owed. This is what I get after 19 years? Nope, race issue as all other patients offered.

Dr Heller has been my provider for 8 years and she has been wonderful to me and my daughter. I have…read morenever had any issues until recently. I almost became homeless a year ago very traumatizing time. I lost my job contract a year ago. i was out of work for 3 months and finally landed a staff job with 8 weeks of training but that means no overtime. i was $9k behind on my home. $3k behind on my car, eclectically, insurance credit cards, dentist providers, and of course Dr Hellers office. because the insurance i used also faulted when lost my job that i was unaware of. I have managed to save everything by working extremely hard. I saved my home and all not one was sent to collections or taken away from me all accept Dr Heller due to $136 left on my balance. I did have a payment arrangement but I had to cancel my CC do to fraudulently use: i called office and the billing department did nothing but yell at me and assaulted me with I'm an idiot attitude!!! Maybe I was! Maybe it was a hardship struggle this year! Mentally and physically! I have No history with office for nonpayment before. So make sure you pay your doctor first! they will kick you right out!

I have been going here for the last few years. Dr. Perez is a great doctor to see. He is always…read morevery helpful and knowledgeable. I love their new facilities and design. It doesn't feel like your normal hospital visit. It is also in a very convenient location if you live near Shavano Park.

I have been seeing Dr Perez for years. I bring my whole family of 5 here. Today I was looking up…read morethe time they open and realized that his ratings aren't great. So Dr Perez is now the only physician in the office. He works with several Nurse Practitioners - Homer is awesome. I have received tailored - consistent care from this office. It isn't always the easiest to get in for acute need appointments, but just last month they were able to get me in. I felt better right after I started my antibiotics. I guess that rule - "only those that aren't happy will leave reviews" might be true in this case. I will admit I had not reviewed this office, and I have been a patient for 4-5 years. Plus they are always busy- obviously they have repeat happy patients. Try it - I have gotten great care - I like Dr Perez and Homer is a great fit for a FNP.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

The staff is incredibly helpful and friendly, you are part of a family as a patient of Dr.Mac. The…read morepersonalized services are well thought out and executed. Always available and incredibly informative!