Good salesman, Talli. Unfortunately was no showed on first scheduled day for services. The tech Malik was caught up with two other acre large lots prior to my house but didn't bother to reach out with updates until I reached out for an update. First impressions still matter read more

Do not use this company. I was a customer for 2 years and service was always iffy I would need to call to have reservices done and then I just said forget it because it's a hassle! [[HIGHLIGHT]]I have been trying to cancel my service with them for the last month! After calling 3 times and being transferred and disconnected twice I finally was told my services were shut off as we are not under contract alas today I get a notification that they are coming to complete service![[ENDHIGHLIGHT]] Today I call again get transferred again to which I was told they cannot help me as my husband is now the primary account person and I have to answer questions to verify. Mind you I get all the emails and text messages. I did get mean as I have been dealing with this for a month and was told it was resolved and now they won't talk to me super convenient. [[HIGHLIGHT]]As the representative Thomas got mean right back at me that I wasn't letting him help me... I am beyond angry at this point![[ENDHIGHLIGHT]] If I could leave no stars I would what a disappointment! read more

They undermix the products they use. They apply it too sparingly for any results. They say they treat your whole property but only spray the base of your house with water. [[HIGHLIGHT]]You can call and complain...then they will send you their "best guy" who will spray a bit more of the property than the last guy.[[ENDHIGHLIGHT]] In the end, your bug quantity will still be at an annoying level. You can also call to cancel, but they won't let you without paying a heavy fee. [[HIGHLIGHT]]I've had their service for over a year, and have called to have their best guy come out multiple times.[[ENDHIGHLIGHT]] Every bug that annoys us continues to hang out at our house unless I go out there and mix my own chemicals TO THE CORRECT CONCENTRATION, and spray them ACCORDING TO GENERIC GUIDELINES. It's not hard for me to do it myself, it's just a task that I didn't mind paying someone else to do for me...sucks that I'm paying someone else just to SAY they did it without actually doing anything. It's like I'm paying my kids to pretend like they did their chores. [[HIGHLIGHT]]If Aptive reads this...I'd love it if you let me cancel...call me.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I have been trying to cancel service for months. They send technicians; I have to tell them not to come.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They tell me I have to call the office. I have called the office twice (you have no choice. They have purposely made it impossible to do any sort of communication online)[[ENDHIGHLIGHT]], I have no complaints about the service. It's just that I am now on a fixed income and can't afford this payment anymore. But they won't go away. I feel like I'm being bullied now. If you sign up with these people, your children's children will continue paying. read more

[[HIGHLIGHT]]Horrible stay far far away, at my door 930 at night ringing the doorbell many times , yea no! Go away[[ENDHIGHLIGHT]]

[[HIGHLIGHT]]The person who was supposed to explain their plan specifications laughed at me twice when I started explaining my concerns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very very rude![[ENDHIGHLIGHT]] Now I understand the poor reviews read more

We initially hired Aptiv for a specific bug concern here in NC- local branch is Cary/Raleigh. [[HIGHLIGHT]]From the first phone call through the primary visit and all follow-up services, we were reassured that they had the situation under control and that things would improve with time. Unfortunately, that was not the case.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While we did sign an agreement that excluded attic treatment, it was never communicated to us that this could be the primary source of the infestation- and that it was where the specific bug is most commonly found.[[ENDHIGHLIGHT]] In fact, the manager said they were 110% sure the other treatments they did would work. After two months of ineffective treatments, we called in another company who immediately identified the attic as the root cause. Aptiv not only failed to assess and address the issue properly but also charged us a cancellation fee when we ended our contract. [[HIGHLIGHT]]They took no responsibility for the lack of results or more frustratingly, the lack of initial communication to us just to close a sale.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As the experts, it would be far more helpful if Aptiv took the time to counsel clients on potential problem areas--even ones excluded from their service contracts--so homeowners can make informed decisions.[[ENDHIGHLIGHT]] Instead, we felt misled and stuck paying for treatments that never addressed the actual source of the problem until we brought someone else in. read more

Absolutely the worst!! They deserve negative stars. Didn't have a pest problem until I switched to this scam of a company. My property was overrun with bugs. Like what they were spraying was actually attracting bugs to my home. [[HIGHLIGHT]]I cancelled my services in July; they apologized for the poor service and told me they would have manager contact me to "make things right." Never heard from anyone[[ENDHIGHLIGHT]]. In October they start billing me again and send me a message stating they have set a date for my service. I call to tell them I had cancelled my service and I wanted the charge refunded. [[HIGHLIGHT]]Not only was their representative incredibly rude, but instead of refunding the unauthorized charge, they charged my card $199 cancellation.[[ENDHIGHLIGHT]] Worst thing is.....I had deleted my card from my account, but they illegally kept it on file and continued to make unauthorized charges!! DO NOT USE THIS COMPANY!!! Wish I had read reviews before I got mixed up with this scam. read more

[[HIGHLIGHT]]The Tech's always keep me updated on services they have provided on their visits.[[ENDHIGHLIGHT]] For the price it has kept all pest out of my home. Recommended. read more

This is the worst pest control company I have ever worked with. They never follow through on anything they say. [[HIGHLIGHT]]I asked for Saturday services and they kept scheduling during the week.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have 4 dogs and asked them to call and schedule so I could be home.[[ENDHIGHLIGHT]] They still auto schedule and claim to do my back yard even though my dogs are out there. No integrity read more

Very scamming. There products don't work. On top of that I cancelled with them in July of this year. Here it is September and they took $200 out of my account. I tried to call and get an understanding. They went back in forth with me saying it wasn't cancelled. Mind you I don't even live at the property any more. [[HIGHLIGHT]]The said the were transferring me to escalations. But instead hung up on me.[[ENDHIGHLIGHT]] When they send those college kids to your door. Please respectfully decline the service. Also learning this company is not BBB ACCREDITED. And if you look at the website the first thing it says is the company uses shady business practices for cancellations. read more

They are the worst company out there for pest, had them out every 2 weeks for 4 months to fix my pest proble. They come at me as it was my problem and not theirs. [[HIGHLIGHT]]Now I canceled service and they are harassing me to pay the cancellation fee.[[ENDHIGHLIGHT]] Would not recommend them to anyone. read more

Instead of invoicing, they consistently notify me I am delinquent. If they had sent me an invoice with a due date, I would meet it. Apparently, they don't take kindly to switching from automatic debiting to online payments that I control. Worse yet, shortly after notifying me I am "delinquent," which I am not, they send a letter from a so-called collector named A.R.M. I am sick of these people. read more

[[HIGHLIGHT]]I have been trying to cancel within the 3 day period but there is no document available to cancel.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They have you watch a video that tell you that you can cancel but you can't find anything on their website when you login and they send you no information on how to actually cancel.[[ENDHIGHLIGHT]] I was skeptical about this service before. read more

Avoid this company! They are overpriced and provide terrible service. They will over bill you and make up any excuse they can to bill you additional months for service that have been clearly stated and cancelled when calling in to their service department. read more

My experience with Aptive Environmental demonstrated that this company misleads customers about their contract and billing procedures and applies pesticides haphazardly. [[HIGHLIGHT]]On 5/7/24, the Aptive sales representative who got us to sign a contract that misled us about two important issues.[[ENDHIGHLIGHT]] First, we were told that the contract was for one year. When I went to terminate the contract at the one-year timepoint, 5/7/25, Aptive customer service told me that the contract was for two years rather than the one year I had been promised. [[HIGHLIGHT]]Because of this discrepancy between the promised contract period and the actual contract period, Aptive agreed that I could terminate service at the twelve-month anniversary of the contract.[[ENDHIGHLIGHT]] Second, the Aptive salesman explained that there was a "standard initial treatment fee of $399.00" (quote from the contract) that would be discounted to $69.00 followed by a $80.00 monthly fees for the remainder of the contract if we signed on for a year. When I terminated the contract, Aptive stated vociferously that I still owed $80.00 because I had paid 11 $80.00 monthly installments, arguing that the "standard initial treatment fee" did not constitute the first of the twelve-monthly fees. The reason I was led to terminate my contract after one year was Aptive's poor service. The first time the service technician applied pesticides, he disregarded my instructions about where to apply the pesticides. The technician basically waved the sprayer extension wand haphazardly around the house coating windows, doors, and soffits in pesticides. On subsequent visits, it was necessary for me to walk around the property with the technician to ensure that he did not apply pesticides to windows, doors, and nearby vegetable gardens. I strongly urge people looking for a pesticide service to avoid Aptive Environmental. Aptive's sales practices are deceptive, and their pesticide treatments are shoddy. read more

Worst service we have had. They've been out 3 times and nothing!! They require a 2 year contract with a $200 cancellation fee. No wonder, their service stinks, that's the only way they can stay in business is scamming people. Be warned!!! [[HIGHLIGHT]]And can't seem to be able to cancel. My husband called and they said that I have to be the one to call[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I called (on hold for 30 minutes) and I was told that my husband has to call from my phone.[[ENDHIGHLIGHT]] Absolutely ridiculous!! Horrible company! read more

Their website doesn't work (can't login), their answering service hangs up on you, and their treatment does absolutely nothing to get rid of bugs. On top of that, I suspect they were the cause of our cat developing a malignant tumor. read more

I have had them for 3 months they have sprayed and I have actually had more bugs near and around my house and even ants on the inside when I called to cancel they wanted to come out and do it again we said yes and that the initial sprays are to make the bugs come out of there hiding spots... but I have had them 3 months and have more of an issue now! [[HIGHLIGHT]]I have fired them over phone and through email and they keep trying to charge me even though we have canceled.[[ENDHIGHLIGHT]].. don't listen and don't care! Also 70 a month when I just found someone else for 35 every three months and they work way better! read more

This is a predatory company. In Durham NC, my elderly mother was conned into getting a pest control package. After the initial spray, she never saw a technician come out again even though she was charged monthly. [[HIGHLIGHT]]When called they assured us someone "had come out".[[ENDHIGHLIGHT]] At the next appointment day in Aug, we waited a whole day at the house. NO ONE SHOWED. And now they won't cancel her contract and keep adding fees. read more

Very pushy door to door sales in a private neighborhood Deceptive sales practices. Started out by naming all of the folks in my neighborhood Aptive would be taking care of. I know my neighbors, and none of the names matched. read more

Typical pushy, aggressive, "won't take No for an answer" door-to-door sales. Most likely a college kid with minimal training hired for the summer, trained to say anything to get you to sign up. Other than citing a non-existent neighbor as a reference and telling me they service more homes in my neighborhood than there even are, he kept trying to get me to tell him what company I currently employ and how much I pay them. NOYB, sonny. At least he put on a mask - after he saw me wearing one. Check Yelp and BBB if you still are interested in them. They have nearly 900 BBB complaints in the last 12 months. read more

Now this unethical company is coming into our neighborhood near Asheville,NC, bugging people. It is a gated community, so they sending in a guy on a Segway to Go door to door and aggravate people. Soliciting is forbidden in our neighborhood! read more

Have 2 services with them so far. The people that come spray are very nice. They do a good job. Very thorough. The spray works and is pet safe. Helps in the yard tremendously. The sales guy was a little pushy but that is their job. read more

Their sales people were super shady, very rude, and very pushy. I've never had to slam the door no someone's face before, but I had to with these guys. 2 guys showed up. One wouldn't stop talking and had a smug look on his face like he shits gold. They basically want a monthly subscription of $70 for 24 months. They want to charge you $300 up front. If you cancel, they want a couple more hundred for a cancellation fee. It's essentially triple what I'm currently paying with the threat of hundreds of dollars to cancel if I wasn't satisfied with the service. When I told them I wasn't interested, they kept lowering the price but put in stipulations that would get them the full amount. They then said "it's only $300" like it's money that I have sitting around to just gift to greedy corporations. This interaction left me feeling used. They kept referencing their google reviews saying it's a 4.5 star service. I decided to do some research into the company and looked at the reviews across multiple websites. They do offer more services than my current pest control does, but it's really hard to tell if they do a good job or not. It looks like the company spends money to fake reviews on the big review sites such as google and facebook. When looking elsewhere, their review scores plummet. They comment to negative reviews saying "Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer." without giving an accurate description of what they did to right their wrong. Multiple people also complain that Aptive neglects to invoice then charges late fees if payment isn't received on an invoice that never came. They very quickly turn over to collections. BUYER BEWARE! Do you research. Don't let pushy smug sales people bully you into signing a horribly lopsided contract. read more

The service didn't seem to work where I live. they also charge you $199 to get out of your contract when their services were not effective. I would not recommend. read more

They've been to only a couple of times that I know of and apparently the spiders like what they're putting out. My wife is disabled and here almost all the time and has never seen them except for the first time. We started this about 6 months ago. Don't waste your money. Use a reputable exterminator like Dodsons to get control of bugs. I haven't noticed any change in the bug population. read more

If I could give no stars, i would because that's how this company operates! Techs are inexperienced with products and how to combat insects. 1 Tech was more concerned about if I liked his fresh haircut he had just gotten than solving my ant problem, which he treated with some sort of fly spray! The first 2 times he tried to treat the area was ineffective so why not give this product a shot! His words! And then there were the 3 employees that came to treat a wasp problem. 1 sold my husband a new contract because he said our current plan didn't include wasps -- it did! The 2nd guy assured us that beattle traps were the way to go. The last Tech that tried to treat the problem killed the hedge! [[HIGHLIGHT]]I have been trying to get that issue resolved for almost a year now![[ENDHIGHLIGHT]] But Regional Managers Brad and Mike gave me their word June 19, 2024, that they would get it resolved immediately! "I have reviewed the documentation and recommended reimbursement. As soon as I get a response, we will move forward. I will make sure it is not a long process" Still waiting on their resolution! read more

Not worth it. first time was okay but lots of bugs and such were still left not taken care of. second time guy came out treated a couple of ants around my mailbox and left without even looking in the rest of the yard let alone the backyard. third time no one showed up at all. Don't waste your money. read more

Received an extremely aggressive sales pitch from a young employee from Aptive who came to my door. It was fathers day weekend and he took away time from time I was spending with out-of-town family but would not stop blathering at me for long enough for me to ask him to leave. He also asked me a lot of weird personal questions during his pitch and was clearly trying to scare me into using their service despite having an existing service I already use which costs me a fraction of Aptive's price. Companies like this are why I have a strict policy of never buying anything from a door-to-door salesperson. If your product is worth anything you won't need to harass people at their home in order to sell it. read more

I agree with all the other 1 - Star reviews. They misrepresent themselves totally!! They don't do what they say or what i pay for. It seems like they actually created a bigger bug problem after spraying the property. I also got hit for a ten dollar donation that they said when i signed the contract with the Segway dude.. it was in there. I am canceling my service and disputing charges. They are the biggest scam!!! DONT USE APTIVE read more

Aweful customer service! Products do not work well. When you call for the free "re-service", they will charge you. Then when you request a refund, they will send you a check. It's been 15 days and I still haven't seen a check!! Poor product and really bad customer service!! DO NOT USE!!! read more

never sign an agreement with them or you are done. they have in their agreement to come out every 30-60 days and they came out 7 times in a year and billed me $115 every time a total of $805 for one year. besides their quality of work also sucks. everytime they cite their agreement and they have almost $200 to come out of it. BEWARE read more

Came to my door at 9 PM on a Saturday. Quite pushy but was polite. But what really shocked me is the young man at my door ASKED TO TAKE A QUICK SHOWER IN MY HOUSE. I'm still shocked this morning and will be reporting. read more

We have a no solicitation sign at the front entrance of our neighborhood. The sales person drove in on his segway, uninvited, rang the doorbell and woke up my 3 children during their nap. He had no remorse. When I mentioned to him that this was a "no solicitation" neighborhood he got smart and said "well your other neighbors didnt say anything". He actually tried to make up some fake name of someone that lived in our neighborhood. Funny, we have 20 houses so I know everyone and quickly called him out. The sad part of the whole thing is that I just sought out and got a quote for 2 other companies as I've been looking for a pest control company, but I wont be hiring this one due to this interaction! read more

I am shocked and disappointed by this company's misrepresentation! I had a representative come by my home in what looked like a Segway. He had a great pitch and told me everything that his company does.. he mentioned the $95 price, the initial complimentary service, and their quick re-service using their app. my current exterminator was okay, but it seemed that they (adaptive) were providing more outside services. I agreed to the switch and he asked me to sign a smashed up iPad..(screen totally shattered). I was under the assumption that it was a typical agreement that I would pay $95 dollar price per quarter for service rendered to include unlimited re-service as needed. Well here is what happen next: The APP didn't work at all Called to complain and was on hold 25 minutes No resolution to fixing the app SO therefore you could not request re-service. Had to call for re-service for spiders. Was On hold for 28 minutes REP- Still could not fix the APP. THE REP States he could not do re-service until 07/17/2020 (initial scheduled service date). I cancelled right after the complimentary service and was informed that I owed $249 because I cancelled. I only received their complimentary service.., but I gladly paid without hesitation since I wanted to sever my ties with this company. I received a phone call from an Aptive Manager the next day asking for $154 more dollars. I explained that I was unaware of the contract since the rep used an iPad that had a shattered screen (unable to read).. the screen was deystroy and should have been a sign for me to STAY AWAY! Anyway, I would be HIGHLY cautious in using their services. I only say this based on my short trial experience..They did not keep their promise to re-service within two to three days of a call and their cancellation-policy is absolutely ridiculous .. it is a good indication that people must cancel a lot and that this is meant to box you in.. no other companies do that because they stand by what they say.. How can you be expected to read a contract on a smashed up iPad screen..??? BE CAREFUL!!!! read more

Have not used their services, but would not use them based on initial interactions and overall presentation of the company. Employee came around (on a Segway thing) soliciting door to door in our neighborhood. Employee was not wearing a mask properly (covering a chin, but not the nose and mouth) and was not practicing social distancing. When I tried to call their headquarters, I encountered a very difficult phone tree. read more

It looks like my experience is similar to the rest. I received a solicitation from a door to door salesperson yesterday. First, they came right at dinner time, and second, the solicitor was not wearing a mask. I don't want an intrusive sales pitch when I'm trying to enjoy the quiet comfort of my home and dinner with family. It looks like this is standard operating procedure for all of the locations around the country. read more

Aptive Pest Control - Pest Control Near Me - Cary, North Carolina

Services were not effective for our wooded lot. Large water bugs and ants were noted inside the home immediately after and in between treatments. Never came inside. Spiders around the door. Technicians were generally very polite but they just sprayed extremely quickly outside and left. When we cancelled they billed us an outrageous $199.00 cancellation fee which we declined to pay. This is a one star review .... In a long line of one star reviews....as they are truly clueless about how to treat customers or pests. AVOID Adaptive! read more

This company promised to get rid of the bugs at my house and seem to have made it worse. When I called to cancel they charged me a huge cancelation fee and were not helpful when I called to speak to a representative about the issue. Communication within the company is terrible. Drivers were not informed about the cancelation and would still call to say they were on the way. Based off the other review it seems these are common occurrences. This company is very unprofessional and I will never be using them again and I advise no one else does either read more