There are some mediocre reviews on here and after visiting I could see how all of these concerns could easily happen. This was not the experience I had though. We made a reservation for three of us at 6:15 pm on a Wednesday night for mani/pedi's. None of us had artificial nails applied on this visit. They were kind enough to accommodate us so late in the evening and we did not feel rushed through. I do not generally care for this kind of service. I feel like often they are too rough, or maybe not welcoming, but this was not the case here. The three in out party and the manicurists all chatted from time to time, the massage was nice and the whole experience was enjoyable. There was a concern with the color of gel polish I chose because it was different than the sample. It was fine by me, but they checked in with me about it right away and talked to each other over it. I could have easily changed to a different color and in plenty of time. So, communication was good. I am only deducting a star because the environment could use some sprucing up. A fresh coat of paint and reupholstered chairs could really help. Otherwise, I would go back. It was what it should be, relaxing and a fun time with friends, oh, and my nails look great also. The pic I attached is after almost a week, so it's holding up nicely. read more

AQ Nail Spa - Manicure after almost 1 week. - Nail Salons Near Me - Collinsville, Illinois

Walk in basic pedicure. Requested no leg massage and clear polish. Tech soaked my feet, trimmed nails, asked if I wanted lotion (I did) and put on one coat of clear. No callous removal, no cuticle push/trim, no foot massage, no edge filing. Fifteen minutes. $37 plus an 18% tip. This was not a pedicure service, just a nail trim. read more

Great service & amazing job with acrylics. I'm always super satisfied with their manicures!

I got to try out their new service - The Gel X!!! Saw it on Tiktok all the time and finally got to try it. Nhi did an amazing job with great detail to her work. I went there during the week so It was not crowded. read more

AQ Nail Spa - Gel X - Nail Salons Near Me - Collinsville, Illinois

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Gel pedicure was amazing will be back again soon ! Peaceful quiet environment friendly staff . Love AQ read more

AQ Nail Spa - Na - Nail Salons Near Me - Collinsville, Illinois

My favorite nail salon. Tech Brian is awesome. Very courteous and gentle. Recommend to everyone.

Had a wonderful experience this morning.. relaxing pedicure and thorough facial waxing.. everyone was super friendly and helpful. My go to for nail care!! read more

I love this place. everyone is so friendly and my nails always look so beautiful. This is the place to come for great service , friendly people and beautiful nails. read more

I went the day before my prom, I requested pearl nails (I'll insert a photo). They didn't have the powder to make my nails actually pearl, which, okay, stuff happens. So instead, we used chrome powder. The lady that did my nails did a pretty good job, but she obviously rushed and didn't do that great of a job. Honestly, just very disappointed in the quality of the nails. I also had an appt set for 5:30, and didn't get any service till about 5:50/6:00. There were like 2-3 other techs doing nothing...ANYWAYS, don't recommend coming here. Another thing I'd like to mention, is how dirty the actual place and equipment were. ALSO, I paid $63..."for the extra powder..." read more

AQ Nail Spa - My nails: messy around the cuticles, uneven shaping, bumpy acrylic/powder. - Nail Salons Near Me - Collinsville, Illinois

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Rushed, one coat of paint, didn't allow the gel polish enough time to cure. Hours after the appointment and I now have bandaids covering my nails to stop the wet gel from oozing out everywhere. read more

AQ Nail Spa - Nail Salons Near Me - Collinsville, Illinois

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I really truly don't understand all of the negative reviews of this place. My daughter chose it for us over my regular salon, and after seeing all of the negativity, I was apprehensive. I'm SO happy that I was wrong! We showed up for our appointment early, but they got us in right away. The place was clean, elegantly decorated, and had almost no "nail salon" smell. The tech that did my nails was very sweet and courteous, I told her that after speaking with people at my job all day, that I wasn't in the mood for small talk, I just wanted to relax and be quiet if that was okay with her. She actually asked me if I would be okay with her chatting with her coworkers. Thats NEVER happened anywhere for me before! Of course I told her I didn't mind. I just sat back and had her work her magic on my nails. I wanted a red and green French manicure style, they turned out beautiful! One week out, and it still looks fresh. My daughter was equally pleased. Although they were slightly more expensive than I usually pay, it was well worth it in my opinion, I am DEFINITELY going back! I think this salon may have found a new regular client. read more

AQ Nail Spa - A week later, my nails are still gorgeous! Excuse my poor photography skills, I don't take photos of my hands often, haha! - Nail Salons Near Me - Collinsville, Illinois

Open on Sunday's Great attention to detail-- I had a dip manicure & the technician nailed it! She made sure my nails were shaped nicely & that the dip was not too thick / uneven. I recently moved to the area, and this is honestly the best manicure I've had so far. Will be returning. Re: Covid -- they have plexiglass windows, socially distanced seating, and all techs wore masks / gloves & shields. read more

I've spent money here for years. I scheduled an appointment today which was confirmed. I arrived at my scheduled time and was told that they did not feel comfortable doing my pedicures anymore because I want too much. It was very unprofessional and rude. Other customers witnessed it and stated they wouldn't be back because of it. Highly wouldn't recommend. Very rude and pretty much laughed in my face as I politely asked why was I not being serviced. read more

I went today to get a full set and a pedicure. I had Luna and she did a fantastic job! She was very kind and my nails look amazing. If you're looking for a decently priced nail salon that will take care of you, check this place out! read more

AQ Nail Spa - Nail Salons Near Me - Collinsville, Illinois

I have been coming here for almost a year so I am a regular and had the shittiest service today. Went in for a fill and after he took the polish off of 3 nails told me I needed a full Set instead. Told him and the 4 other people he called over that these nails were new and it was the 3rd fill for these. Also told them I didn't have the money or time for a full set today They continued to talk about the situation amongst theirselves infront of me and EVERYONE else in the shop! They embarrassed me infront of everyone like I was stupid, to the point where I left with getting NOTHING done! They refused to fill my nails, they would ONLY give me a full set which I didn't want or need! Apparently they are hurting for money. I am the one paying for this not them...DO WHAT THE CUSTOMER WANTS!!! read more

AQ Nail Spa - This is how I left Bc they refused to fill them - Nail Salons Near Me - Collinsville, Illinois

Severely disappointed I spend a lot of money here and they had a new tech who gave me a different shape and I expressed how I wanted my nails plus still had my old nails on that he could see how I like them and managed to change all my nails, I noticed halfway through. I had already been there 2 hours I wasn't going to take off almost a hour of work. I told him and he just shrugged did the rest and charged me full price. You lost a excellent customer that spends about $150 every 3 to 4 weeks. I did express my dissatisfaction and was told the manager would call but nothing. Worst $120 plus tip I ever spent on myself. Disappointed!! read more

I can't believe I haven't reviewed this place yet. I came here a few times while living in Illinois and even after I had moved to St Louis, I would still make the 20-30 minute drive every 2 weeks or so to get my nails done. Usually I am not particular with the tech doing my nails so I never make any sorts of appointment but this time, I did because I wanted a certain person to do my nails. Here's why: I was fortunate enough to have Tina do my nails a couple of times during my visits and I absolutely loved them! I brought in a picture of a specific design I want and she takes her time to do it and do it right! I have never really had a terrible experience at this salon but from the various nail techs I've had, she has done the best job (see photos). The only bad thing is, you really need to make an appointment if you want her to do your nails because she's usually busy with appointments. Overall, this salon is clean and nice. They offer several options for your pedicure and I do love going there for them but sometimes the drive is just not that appealing. I will definitely come back here for my special designs though. read more

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My nails so pretty at AQ nails. Everybody so funny here. And good service pedicure, so relax. I had time so enjoy. read more

AQ Nail Spa - Nail Salons Near Me - Collinsville, Illinois

My Wife and I called last minute to schedule a pedicure for us both. They took us. It was GREAT! We chose the Milk & Honey Pedicure. On a Saturday early afternoon this place was surprisingly not packed. We will definitely be returning. read more

If I could give a zero, I would. Have an appt? It doesn't matter. Overpriced by the surrounding salons. Even when you do manage to finally get a chair, they still take whomever they want. Prepare to be there for at least 3 hours. read more

Absolutely the worst "manicure" I ever had..they should be arrested for thinking this work could pass for even halfway decent!! 3 hours after my gel was applied this is what my nails looked like. I called to complain and was told to comeback the next day at 3 pm (sunday). I told the manager I was just visiting in town and would be gone by then..I showed up at opening time on Sunday and showed them what happened. They said they would "fix" the 3 nails that peeled..I insisted they redo all nails..was told they have customers waiting and no time for me..I told them I was a customer yesterday and since they took my money they should make time to redo them..so basically since I was a man and not a "regular" because I was visiting I recieved substandard, bordering on rude and definitely unprofessional service. I waited to see what they would do b4 I posted this review. But since they did not do the right thing I feel the need to leave a less than desirable review. I do not recommend using this establishment. In addition to poor service the nail stations are dirty and dusty with days worth of nail dust and I did not see any sterilization equipment. Every tool that they used on me was pulled out of a drawer..everywhere else I have been the tech used a new individually wrapped and sterilized set of tools for each customer.. So long story short..rude , unprofessional, dirty, does not stand behind thier work and more of a cattle chute nail factory than a true salon.. STAY AWAY!! read more

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I wish I could give them zero stars. Their nail tech RUINED my sisters nails and they had to be re-filed and they didn't charge because of how bad they were. Also, during my pedicure the techs laughed and pointed at me. read more

They are expensive and poor customer service I give them a negative review. If possible go somewhere else that actually takes their time and listen to what you want. It all about numbers not the customer. When it comes to sanitation definitely not a priority I asked if the tools used were for individual used she looked at me and didn't understand my question, the package was open and it seemed dirty so I asked for clean tools. Well she hurt my toe when she was doing my pedi and I bled thank goodness it was a new pair of tools. read more

Rushed. Completely. Asked for oval short shape and got these. Had no regard to trimming my cuticles. Just god awful. Do not recommend. Not to mention only gave me 2 coats of this clear pink polish. Trash. read more

AQ Nail Spa - Nail Salons Near Me - Collinsville, Illinois

Myself and two other ladies stood outside the door this morning waiting for them to open up. No one showed and no movement 15mins after opening time and one lady had an appt. The other lady said this happened before on a cold winter day, no one showed up for her appt. either. read more

Days after this monstrosity was slapped upon my fingers... I went elsewhere to remove them. Embarrassing, overgrown after walking out of the door, and incredibly uncomfortable. I felt really awful going in and complaining (seemed rather happy with what he applied?) especially after having to ask for a polish switch 2 nails in because the color was DRASTICALLY different from the sample. When I mentioned the color difference, he relayed that the sample nails I previewed were "old". Quality of work has decreased ten fold. Would recommend visiting elsewhere for sure. read more

AQ Nail Spa - Just got them done today (new set) and it looks like two week growth. - Nail Salons Near Me - Collinsville, Illinois

Sign says they open at 9:30. Its after 10:00 and still not open. This is the 3rd time I've been here and they're not open when they say. I've been coming here for over 8 yes now and the service has become terrible. Time to find another place to go. They rush through service and prices have gone up. Not worth the service!! read more

I have been going here for 4 years and the past two times I have been the quality has went down hill.. it's sad because this place was so good.. I payed 65 dollars for my nails and they popped off within a week Very disappointed plus the nails didn't look good at all read more

Prices are crazy high for ok work. Not a lot of room to move around. I have tried to give this place a chance several times, always disappointed. read more

If I can give it a zero I would! I always come to this nail salon for pedicures only nail salon I actually loved! I made an appointment for my mom to get her nails done. We come for the appointment they sit us down I ask Henry could he do a simple design of drawing lines up ONE finger. It's crazy because I always go to Henry for my feet and he always do good and I always give him great tips because of his customer service. Well this time terrible when I asked for the design he ignored then eventually said no because it's to busy. Didn't make much sense to me because I made an appointment for a reason to be able to get what I wanted. Whatever I then proceed to ask him to polish just one nail with glitter he ignored my mom ignored me. Just terrible but then at the end asked what colors we wanted if you would've have been ignoring me you would've heard. I'm highly upset and this is why I have someone who does my nails that went to school and would never EVER treat a loyal customer that way. I'm very upset and definitely with Henry he surprised me!! Oh and the tips in the picture they didn't do them my nail tech did she's great book her @polishedbydesi_ read more

AQ Nail Spa - Nail Salons Near Me - Collinsville, Illinois

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My boyfriend and I had appointments at 11:00 on a Sunday for pedicures. We walked out at 11:42 after waiting for 42 minutes. He told them at 11:00 that we had appointments but as soon as the door opened at 11:00, they take the first people in line regardless of having appointments. They didn't have enough technicians for the people who bombarded the door at 11:00. What business doesn't take appointments first?? I have been going here for over 3 years but probably will not go back. read more

Great attention to detail. I am super happy with this location. I have for sure found my new nail spot go to

This is the most FALSE advertised nail shop I've ever been to! They give you a book showing their different options of pedicures, the gag is all of them are exactly the same but with different lotion! My $40 scrub turned out to be some mystery scrub, that smelled nothing like advertised. After they rubbed the scrub on my legs and feet they then covered them with produce bags!? My friend came in and got a pedi and the lady helping her only put on one coat of nail polish ? Then argued, like what she was doing was right. Never going back. read more

I have been trying to give this place a chance for the last couple of months. Unfortunately, once I went in for a fill, told them I was in a hurry needed to be out within an hour and a half. They assured me I would be started within 10 minutes and that I would be done within an hour and a half. I sat there for about an hour and was not even acknowledged, so I left. Thinking that was just a one-time occurrence and that they were incredibly busy that day, I decided to give them another chance. I went in on December 23rd to have a new set. I kept telling the technician that I wanted them shorter, but she ignored me. Also. I told her that I wanted a manicure in order to trim my cuticles because they were overgrown. She said she didn't think I needed a manicure & wouldn't do it. 5 days after having this new set put on, one of the tips came off completely and a thumb nail broke in the middle so that the entire bottom half chipped off. I went back to the salon on December 30th, one week to the day, and said I needed a fill. I expressed that I was disappointed since I had just had these done one week ago, that it was a new set and that they were already coming off and chipping so badly. The technician looked at them and said "oh no, you are wrong this is at least two weeks" I was FURIOUS. In essence, he was calling me a liar. Then he rushed through did a horrible job, barely even filed my nails. I went home and had to refile and reshape every one of them. Then they did that thing where they started speaking to each other only in their native language, which is SO RUDE. Apparently they've aren't familiar with the expression "When in Rome..." needless to say I won't be going back to this salon. If they want my business perhaps they should learn to speak my language, which includes being polite & courteous while delivering good service!!! read more

My daughter got a full set of acrylic nails on a Friday and by Monday they were all loose, while two completely popped off. Went in to have them fixed. We told them they were all loose, but they only fixed the two that popped completely off. As soon as we got back home, other nails popped off. We will not be back. read more

I went in for an acrylic fill. Online they advertised it for $23 + and I was charged $30. They cut them down and I did a basic polish. When I called back to ask why I was charged and extra $7 they said it was for a cut down. The website also has a price for a cut down and it's only $3. Everything was fine until I got scammed. I won't be returning or recommending this place. read more

I didn't even make it to my appointment. I scheduled an appointment for after work today. No phone call, no email, no text message to let me know they couldn't get me in at my time. I'd never been before to this place and never will try again. read more

They worst salon in the Metro East. My nail tech was so bad I had to ask to see her professional license and then I matched it up against her drivers license just to be sure because I couldn't believe she was actually licensed--as a cosmetologist though not as a nail tech. They refused to cut my mother-in-law's toenails correctly they gave her the manicure while she was waiting for her feet to soak in the chair which is not the way a manicure is done. It's a fast food Asian sweatshop nail salon with low prices poor service and bad products. Go somewhere else. read more

I have been a customer at this nail salon for the past 6 months. After my previous nail tech of at least 7 years moved, I decided to try someplace new. I found AQ nails on google and based off of the reviews I decided to give it try. The salon in general was also pretty peaceful and relaxing. Professionalism was not always on point but I had been willing to overlook that. In addition, I also enjoyed the fact that online booking is an option at this salon. I noticed that Kevin was recommended alot in the reviews so I began to request him for my appointments. I work in a hospital so I typically ask for very simple styles such as gel manicures/pedicures and I was always pleased with his work. However, this past Saturday was a different experience, terrible actually. I asked for a coffin full set with white vtips for my engagement photo shoot the following day. This particular style is quite simple and a popular style currently. After showing him a picture of the style, he said that he could do it and went on to explain how. His English is very broken but I told him whatever he had to do was fine with me. He completed the full set with coffin shape, which turned out beautiful. Then painted with a nude color before adding the v tips. When he finished one hand he asked me how I liked the turnout. I asked him to make the tips thinner, as it was too thick, covering up the majority of my nail. He agreed to remove the tips. At that point I realized that he probably didn't have much experience with the style I was requesting so I just asked him to do French tips instead. He started to paint over the nude color. I asked him if he could remove nude color first before applying the French tips and he looked at me and said No. I asked why, and he got up to get the manager or owner (I'm honestly not sure who he was). The two of them came over to me and the manager began yelling at me, telling me to find someplace to go to get my nails done. He said that Kevin did what I asked just like the picture I showed and that they did not have the time to finish my nails (or perform my pedicure). He said we do not know what you want so you have to go someplace else. I agreed to leave because of the unfair treatment and publicly humiliation. I was a paying customer so I should've been able to express that I didn't like the design and request something different without confrontation. And I could understand if I had been rude or condescending but I was very accommodating, nice and calm about the situation even when I was being confronted with hostility. It may not mean much to them but they lost a loyal customer who recommended this place to family and friends. I will never patronize this establishment again and I will spread the word. DO NOT SUPPORT THIS BAD BUSINESS!!!! 0/5 STARS!!!!! WOULD NOT RECOMMEND!!!!!! read more

I have always had a good experience at this nail salon. The owners used to own the salon in Troy (TK Nails) and the little extras that they always do made me follow them to this salon in Collinsville. I've had the occasional new tech that wasn't quite as good, but never a bad experience. Because this is a good place you may experience a wait during their peek hours. Overall, in terms of "in and out" nail salons this one is TOP NOTCH. It's not a boutique salon, they cram a lot of people into a little area, but they do just as good if a job as the swanky places. read more