Service person listened to my requests and answered my question. Preformed very professionally…read more Explained what work he did and what supplies and parts were used. I feel I got a job well done and cost was reasonable.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

I've never been more impressed by the Quality of service and the attitude of the people working for…read moreYear Round Heating and Air. From the receptionist to Julian the repair technician that showed up. His show of expertise and troubleshooting was on point. Thank You for providing such a positive experience. All this service without a bill.

My system is a 20 year old system that limps along but still works and I was weighing the options…read moreof a tune up to get through the season or put repair money towards a new system. I sent out inquiries on yelp and Year Round was one of the contractors. They got back pretty quickly but I was unable to take the call for a bit and they were texting and calling a ton, very persistent. In general, the company seemed very friendly, very competent, but their pricing is quite a bit on the high side, and their sales tactics are a bit tired. I don't think they deserve a 1 star for it but fair warning to others to watch out for sales tactics. When I was finally able to field a call, they got a tech out the next day. Tech was very friendly, took amperage measurements of the capacitors and motors and priced out a new capacitor and fan motor for $1700 but mentioned a more senior tech was not far and he could come by and take a look. The more senior tech cleaned my condenser without me asking which, ok, cool, thanks, but that felt kind of like entrapment by doing it without permission so I was a bit wary that it was a tactic. They said that yeah the 1700 fix could get me through the season but that the system was on its last legs and that I should meet with a sales person to talk about replacing. I was a bit wary again, a dedicated sales person is a bit of a red flag. Told them I'd rather not, they then offered to replace the capacitor and the fan motor then and there and if I decide to buy a full system they'd credit that 1700 towards that. Again, I said no thanks (remember, my system technically still works), I'd rather not waste the tech's time if I end up buying anyway, which he hesitantly accepted. The sales person was supposed to come by in the evening and about an hour before they came by the fan on the condenser unit stopped working. I'm not saying they did anything to it cause I don't know for sure, but the timing was a bit too convenient so I'm putting it in my review. I went out and got it spinning again and it has worked ever since. He wanted to check the unit again when he got here and seemed a bit perplexed that when I said it was running fine. After he checked out the unit and we chatted about backyard stuff (guy was very friendly) we went inside and it turned into a timeshare presentation at my dinner table. He had laminated pages in a binder, package printouts, and everything. After some hemming and hawing about the differences between the units he shared prices. $24k for a single stage Lennox system, $27.8k for a 2 stage compressor Lennox system, and $34.9k for a variable rotary Lennox system. I was starting to understand why they were willing to "fix" my compressor at sunk cost with the bet that I would buy. The margin was huge. I asked if that included any duct work, he said no. I was about ready to say no thanks but then he found an excuse to "call their dispatcher" which just about made my eyes roll because this is such a tired sales tactic. TLDR, they "could offer my the two stage for the price of the one stage if I get the work done tomorrow" and that if I said no they wouldn't honor the offer in the future. I said I understood and said farewell. Again, very friendly, attitude seemed good, but there were so many coincident sales tactics that took place that made me feel really uncomfortable going with them.

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

My AC unit was giving me issues and I called Fire-N-Ice to come out and take a look. Bobby the tech…read moreshowed up and took a look and told me that the motor and fan cage were bad and that was causing the noise. Bobby was professional and friendly and took care of all my issues. I would highly recommend to anyone who is having problems with the AC to call Fire-N-Ice. They are professional and friendly and get the job done.

I called after hours and they still had a receptionist/scheduler who took my information and…read morescheduled an appointment for me the next day at the time of my request, the time that worked best for me. Gary came out right on time, called twenty minutes before arrival letting me know that he was on his way in a company truck, and not only replaced two thermostats, but also replaced a worn out rusted compressor. He had all the parts I needed to get both of my systems running great. He worked fast, didn't wear too much cologne, and had a mellow cool demeanor. He was the type of guy who won my trust quickly, as did the company. Thanks All City for a job well done, knew what to do, handled quickly, and had all the parts needed.

We had an issue with the drains in our bathroom, so Hernan came out to service them and did an…read moreawesome job. He was very friendly, professional, and worked quickly to resolve the issue; he gave a thorough explanation of what he was going to do, and I appreciate that he didn't try to upsell or pressure us for any additional services. It was a five-star experience going with All City Plumbing--thank you, Hernan!

I called yesterday about an issue we had been having with our air conditioner. Our longtime AC…read moretechnician had told us that we needed to replace the entire unit, so I wanted to get a second opinion. This company came highly recommended by our community, so I called and spoke with Josh. From the very beginning, Josh was kind, honest, and reassuring. We had been without AC for an entire week, and with the temperatures rising, my kids were miserable from the heat. As a mom, I felt helpless and stressed, especially after being told we would need to come up with the money for a brand new unit. As a student, and with my husband working hard to support our family, that was a huge financial burden. Josh came out quickly, took the time to thoroughly explain what was actually wrong, and fixed the issue without trying to sell us something we didn't need. Thanks to his honesty and expertise, we did not have to replace the entire unit. He saved us a significant amount of money and got our AC running again fast. It's rare to find people who genuinely value their customers and do the right thing, even when it means making less money. This company earned every bit of the respect and reputation the community has given them. I am so grateful for their quick response, honesty, and professionalism. I will absolutely be calling them for any future air-conditioning needs and highly recommend them to anyone looking for trustworthy, knowledgeable, and genuinely good people.

I can't say enough great things about this company! They return calls promptly, show up on time,…read moreget the job done accurately, and their prices are very reasonable. Additionally, they are willing to share their knowledge in layman terms which helps the customer avoid future problems. It's refreshing to deal with an honest company that genuinely cares about the customer. I give them 10 stars a a huge thank you. We HIGHLY recommend them.​

Quality Care Air Services will not disappoint! They are always on time, work hard to make sure your…read more problem is resolved and their customer service is a 10. No matter the condition of the work area Quality Care will always leave it clean! I recommended this company to my family and friends.

Had Michael come out to clean my air ducts. He was so professional and courteous. He was very care…read moreto protect my furniture under the vents so that no dust or dirt would fall on it. I would highly recommend them to anyone for HVAC services, especially duct cleaning.

Very professional and polite And informative. I would…read morehighly recommend him. They all cleaned after the project was finished. Excellent job. He would advise me as to every step. The work was done with a lot of professionalism he knew exactly what he was doing. The AC has been working GREAT!!! THANK SAL AND YOUR ASSISTANTS they were all fantastic. I would recommend Champion

I recently had my annual service for my air conditioners. I have a Gold membership and it is well…read moreworth the monthly fee. Luis Sanchez was my tech and he was great. Very personable and asked about me and my family. Those traits are rare in today's environment. He went through my whole system thoroughly and provided short and long term recommendations. I will be asking for him again next year when it is time to service my equipment. I just want to add that I have used this company since they were Avis in Colton. About 20 years and they have installed both of my units. They come on time, in a clean uniform and leave your place spotless. They are not the cheapest but are the best. You get what you pay for. Thank you Luis.

I recently had a HVAC installed by Diamond Air Service, and I couldn't be happier with the…read moreexperience. From start to finish, the entire team was professional, punctual, and respectful of our home. They worked efficiently, and kept everything clean throughout the installation process and their pricing was reasonable and transparent. Thank you, Anthony,Bobby and his crew and Edwin and Ethan. They all went above and beyond to ensure everything was done correctly and answered all of questions along the way.

My air conditioner stopped cooling Friday night, and in a panic I contacted Diamond Air Services…read more They responded before any of the other companies I reached out to and were able to send a technician on Saturday. Mike came out and thoroughly evaluated my system (which is 20 years old). Even though there wasn't one obvious reason for the problem, he carefully checked every possibility. He found that the refrigerant was low and that the pressures weren't resetting as they should. He recharged the system, reconnected my electrostatic filter, and took the time to explain what might be causing the issue, as well as discuss possible future options. Mike was incredibly knowledgeable, professional, and personable. I felt confident in his assessment and appreciated that he never tried to pressure me into unnecessary repairs or a replacement. I feel very lucky that he was my technician. I highly recommend Diamond Air Services!