This is the worst lumber store in Tampa--hands down the biggest joke in the bay area! There's some…read morequack named Jeff who works here, and he's about as intelligent as a damp sock left in a gym bag for three weeks. This sleazy salesman straight out of a bad 1980s used-car lot answered the phone like I was interrupting his nap, got rude the second I asked a basic question, flat-out refused to help, and then--get this--actually snarled, "I don't plan on doing business with you" before slamming the phone down. Classy, Jeff. Real classy. I figured maybe he was having a bad day, so I called back. Big mistake. The lady who picked up next was somehow even worse--snottier, ruder, and twice as condescending, like customer service is an allergic reaction to her. She made Jeff look like a Boy Scout who just earned his politeness badge. Between the two of them, they turned a simple phone call into a masterclass in how to tank your own business. Service slower than sap running uphill in January, attitudes nastier than week-old sawdust, and an overall vibe that screams "we hate customers and we're proud of it." Jeff and his charming coworker clearly think running a lumber store means running off anyone dumb enough to call. Zero stars. I'd rather drag every board I need across town with my teeth, pay double at a real store, and build my whole project out of spite than ever give these clowns a single penny. Tampa deserves better than this sleazy, rude, phone-slamming circus. Stay far away unless you enjoy being treated like garbage by rejects from the Sleazy Salesman Hall of Fame.

If you're willing to roll the dice on professional incompetence hiding behind a "special order/no…read morereturns" shield, as a reason to be left holding $6,000 worth of garbage, head straight to Peninsular Lumber. Here's the backdrop: A client needs custom interior doors. They want Masonite 4 panel doors. Masonite is the door manufacturer; Peninsular lumber, the distributor. Masonite has about 6 styles of 4 panel doors. We turn to Peninsular. Can they order the 4 panel doors? Yes. Item selections directly from Masonite's website are required for order submission to Peninsular Lumber. Masonite's website advertises 5-6 different models of 4 panel doors, so the order requires the specific model directly from the website for the 4-panel door being ordered. Client also wants two of the doors to have glass panel inserts. The manufacturer offers roughly 10 different glass panel insert designs. They are differentiated by name. The client selects the specific 4 panel door model and glass panel model. We submit to Peninsular, with whom we have a contract via invoice. Peninsular contracts with Masonite. In Dec, 2021, I had phone and email correspondence with a self-identified sales manager at Peninsular Lumber, Phil. During the call, specified door style (C40), glass insert style (Mayflower) and door sizes are provided. Due to the fact that the door sizes were specific, I physically went into the store to ensure correct placement and paid in full. The sales manager created the invoice and I was on my way for a 12 week wait. In April 6, 2022, 12 of the doors were delivered. The 13th door is delayed due to water damage. All 12 of the delivered doors were wrong. From door style to glass inserts: 100% wrong. Not 1% correct; 100% wrong. Within 2 hours of delivery, I revisited the item details on the Masonite website against the fully-paid invoice. It was then that I notice that the invoice shows an order for 4 panel doors WITHOUT specifying the door model. It does not specify any model, only that the doors are to be 4 panel. Again, there are 5-6 different types of 4 panel doors. The invoice does specify the glass panel style by name, which was delivered incorrectly, nonetheless. I physically returned to the store with invoice in hand the next morning and spoke with Phil. He tells me he ordered 4 panel doors. I inform him that we did receive 4 panel doors but they are the wrong doors. I inform him that the model order was not specified on the Peninsular invoice. How is manufacturer to know which 4 panel doors to send? He asks what I would like to see happen, to which I inform him replace the doors with the correct ones. He responded that 1) he would contact the manufacturer to see if they will replace the doors and 2) the glass panel doors would be replaced. When I ask what the option is in the event the manufacturer will not remedy the mistake, he responds that a discussion with the owner is an option, though he would like to avoid that route. He will call me with an answer. The next day, I receive an email from Phil informing me that the manufacturer will not replace the doors, so Peninsular will not take responsibility since it was a special order. The glass panel doors would be replaced. It goes without saying that the glass panel doors would be replaced bc the model style was specified on the invoice by Peninsular. The door model was not. Imagine going to a car broker and relying on them to order the Mercedes you paid for. Now, imagine that you're delivered a Toyota bc the broker made the grave mistake of submitting for a "car" on the invoice, without specifying the order paid for was a Mercedes. Then, they holding the customer responsible. As a contractor, I understand that mistakes are made despite the best of intentions. That is, unfortunately, the cost of doing business. What is not acceptable is to displace responsibility for your mistake. That's not only bad business but it is an epic fail in ethics. Don't take my word for it, though. You decide.

I went to Northwest to look for a replacement on my door hardware. They suggested that I contact…read morethe manufacturer and see if the warranty will cover it. They didn't have to do that! They could have just sold me a new hardware. Greatly appreciate it.

This is a gem. I had been looking for hardware for my cabinets for a while online but at this place…read moreyou can see and touch. The employees are helpful and friendly. I order one set and they were the wrong size (my error). I took in a handle, they measured it and ordered me a new set. The new set was delivered within 2 weeks and fit perfectly. A piece of advise. If you are replacing cabinets handles, take the old one in so they can measure it.

This review is for their family activity on Saturdays! I am so impressed by these activities - they…read moreare well planned out and each kid gets all the supplies they need. It's awesome that they get to hammer and paint and get their hands active with assembling and creating! The activities are diverse and different each month! The staff is always super friendly for these events and my kids love it! The best part is - they are an amazing value- free! Thanks for hosting these classes for families!

Home Depot must do better with employees being available AND helpful. On my two visits this HD had…read moreno one in the back to cut the lumber - until I walked up front and the rude cashier at the Contractors door told me I just have to look around as she has been calling back there and no one is there. The 2nd time I went to purchase more, after telling both customer service and that rude cashier again, that I needed help, no one came. After waiting to get help with cutting for 20 minutes, I called the store line on my phone from the wood cutting area. No surprise.....no one answered when I asked for customer service. Half an hour later after 2 other customers waiting with me left, a worker walked by and said his shift didn't start yet but he would help. Shame on the management here for keeping customers waiting to purchase your products and for also making your employees know they are so short staffed that they start work early.

It hit me this morning that I had neglected to post a review on Mr B's Hardware from when I used…read morethem a while back. I came here to post it and saw that I have one dated 8/4/21...you can read it. A condo I had purchased had a BB bullet hole in the kitchen window. Our property manager full-heartedly endorsed Mr B's, the only company she would recommend. They were prompt, professional, and affordable in replacing my window and a few screens. Since then, I have recommended them numerous times to friends and when I was subbing/temping in the school system...my referrals became known as "Debby's List." I was known for my dependable recommendations. Mr B's Hardware has its home on my list.

My sliding glass door screens were getting old, fragile & damaged. My handyman suggested that I…read morecall Mr B's Hardware Store in South Tampa to get them done. Brad, who is the owner, came out, picked them up and took them to the shop for repair. They needed new screens and new wheels. He sent the estimate almost immediately, and it was very reasonable. The screens were delivered back & installed in two weeks and they look & work amazing! He fastidiously fine-tuned them, spraying the tracks with silicone to make sure they slid easily. He was very detail- oriented. I would definitely use him again for future projects and I highly recommend him!

What a unique place to find some really interesting pieces for your home. Great place to find…read moreitems for your remodeling or upgrade projects!

Love the finds there. Such unique items. We bought a pair of gorgeous doors there. They fit my…read moretearoom in an old historic house just perfectly.

This is a great discovery absolutely great place! Good prices and they're willing to help…read more Gonzalo went out out of his way both times we visited here to make sure we got what we needed, he helped me pick tile the floor for the shower flooring for the area. I'm doing everything even down to the grout. He gives great Customerservice really appreciate his knowledge, his expertise, and his fun personality.. Highly recommend this place.

Hey, Just placed an order online and sent a question to Tile Outlet about the quoted High$$$…read moreShipping charges. A Ms Kendra Weaver got back to me by email and was able to reduce shipping by 50%. From $39.25 down to $20. If that isn't Great Customer Service, I don't know what is. Their prices on the Grout removing Tools that I bought were even a lot lower than the Big Box Stores. I like this kind of Customer Service. Gerard

I'm so glad this place is open on Saturdays. It blows my mind how many businesses for landscaping…read moreand nursery's that are not open on weekends when families like to do yardwork together. I'm leaving a five star review for the way that this business is handling the coronavirus. They are sure to not let too many people there at one given time. I'm also giving five stars for being open on Saturdays. I'm also giving five stars for their prices. The staff was extremely friendly and helpful as well. Great job guys!

The entire staff is some of the nicest people I've encountered in the industry. Amber and one of…read morethe other guys up front were patient and helpful. They took the time to help me get exactly what I needed. No matter how many times I called to ask a question I never once was given an insufficient attitude. I'll be a lifetime customer because of it.

This was likely the only place in Tampa that had ANY wood left Friday & Saturday before Hurricane…read moreIrma hit. The staff and owners were efficient, friendly, smiling, helpful, and total lifesavers, despite the place being a madhouse. We ended up buying planks since they were out of plywood, they cut them to the size we needed with no additional charge. They sell siding, decorative molding and baseboards, very nice quality furniture grade wood, cypress, cedar, pine, and more. They're a full service family-run lumber yard. We will definitely be back! THANK YOU ROME LUMBER!

Stood in the office/showroom for half an hour without anyone offering to help. I asked one employee…read moreif she could help me with some samples and she just said she couldn't. Left without getting any questions answered. They don't seem interested in earning business. Poor customer service.