ok, so first I didn't realize the Equinox SPA had it's own "Check in" page before I left my…read moreoriginal review on the gym page. So I pasted that review below this one, which is my 2nd visit to the Spa. This time around, not only was I greeted at the main entrance and provided with my Aescape massage outfit, but Arnold from the Spa greeted me at the front and walked me back to the Spa and got me all set up for my 2nd robot massage. Once again, I loved it! So this time around, I opted for the upper back and shoulders massage. The table remembered my settings from the last time so I didn't have to go through those steps again [it does give you the option to make adjustments though]. After body scan it got to work focusing on the knots in my shoulders - in addition to the ability to adjust the pressure throughout the massage, you could also 'heart' on the screen at any point of the massage that you loved, I would imagine so the robot knew to keep doing that or maybe a little extra focus. 30 minutes well spent and I got a 20% offer to come back next time. This time around the Spa desk was fully manned. ***my review from the Equinox Gym page *** My review is for the Aescape massage provided by Equinox. I saw an ad for the Aescape robot massage while scrolling Facebook - Aescape places these massage machines in different gyms and spas, so I picked the Equinox in Aventura since it was the closest. Check-in at the main gym front entrance was quick and pleasant , but once I got to the desk in the spa area it took a minute to find anyone to actually help me. Eventually someone showed me to the room and had me change into the little fitted top and bottom they provide. You also take off your shoes and jewelry and put your hair up so the machine arms don't get caught. Everything is computerized [no surprise there] When you lie face-down, there's basically an iPad-esque screen right under you. From this screen you pick your massage style, pressure, focus areas, ambiance music, adjust the table... all of it. Then the machine scans your body to map out your stress points like it's building a strategic plan for your back. FYI -- if you move, even a little, the machine pauses until you're back in position. I chose the full-body massage with extra attention on my shoulders. Each section had phases -- a warm-up, the main massage, and a cooldown. You can skip past any section if you want and adjust pressure at any time. Now, my mind kept flashing to every robot movie I've ever seen but honestly? This was one of the best massages I've had. The machine knew exactly where my shoulder knots were hiding. When I finished, there was nobody at the tiny spa desk again, so I just quietly walked out. Wasn't sure what else to do lol I give the massage itself 5 stars, but took one off because the spa area felt completely unattended both when I walked in and when I walked out. I wasn't even sure if I was supposed to check out with someone or just disappear into the sunset I will say I recall the person who helped me saying it was a relatively new addition to the gym [I think], and I did receive a follow up text asking about my experience. For the price [$19 to $$29] it cant be beat. I'm definitely going back, not just for the cost though but because that massage actually got the knots out of my shoulders!

extremely dissatisfied with club customer service, bad atmosphere, bad vibes, ignores requests.read more

So relaxing! Loved the ambience. Carmen was great! Will come back again for the deluxe pedicure.read more

Nahomi was the best. Treated me and my family like we were family. Couldn't ask for better service.read more

Very disappointing experience for the money. 90 minute facial and the aesthetician spent 15 of…read morethose minutes interviewing me with too many questions. I understand the need for a few questions but to waste your experience on this is ridiculous. Ask before you start the timer. Worse, she did zero facial extractions. It was in her words a "feel good" facial whatever that means. This despite the front desk promising that extractions are included. Only when pointing out this disconnect did my brother who followed my facial got a proper experience. The aesthetician confirmed she doesn't do extractions but would make an exception. For 540 dollars for 90 minutes it's a complete waste. If you have money to burn at least make sure they do a good job. We also ordered salads at the spa and the chicken came ice cold and was rubbery. For 60 dollars a salad you would think they would make sure it's an incredible one. Instead it was a small portion and cold meat. They heated the chicken when we pointed it out but it didn't change the fact that the meat was so dry. The staff is nice here and clean facilities of course. I just thought the food and quality of facial would be impeccable at this luxury price point and sadly it was not.

I had a truly magnificent, movie-like experience here…read more I arrived and was greeted by name, which felt like a very personalized touch. Before even stepping foot into the treatment area, I was given a wellness shot that consisted of a variety of vegetables. Monique then showed me around the spa amenities while I waited to receive treatment, making sure I understood where everything was and asking along the way if she could clarify anything for me. She made incredible recommendations - yes, the lounge cookies were delicious - and left me to my own to relax once she had given me a thorough walkthrough. I followed the spa's flow recommendation, alternating between the sauna and the cold plunge. I was rejuvenated before I had even began my appointment. Then came the best part - Lakita! As part of my package, I received a body scrub and scalp/body massage. It was truly amazing and unlike any spa experience I've ever had. I felt so at ease the entire time. I appreciate all of the staff who made the day unforgettable!

I booked a Deep Tissue massage and red light therapy package at the Diplomat Spa and had very good…read moreservice by the staff. The Spa is very serene and relaxing with its relaxation room, steam room, and hot sauna. I also enjoyed the showers which were well equipped and with great water pressure. My Deep Tissue massage was very good although because of my back pain, I asked the therapist not to go too deep to avoid pain and discomfort. The red light therapy was also relaxing and a nice add on. I am not sure of how effective therapy this is but was given headphones with relaxing music to add to the experience. With my spa services I was also able to use the Diplomat Hotel amenities including pool and beach. Although the pool area was very crowded even on a Monday afternoon and many children, not great if you want to relax, so I headed back to the spa early.

Absolutely stunning hotel/resort/spa. Went specifically for the spa to get a full body massage. The…read morestaff at the front was so friendly and courteous, Teki and Venus are gems and explained the whole process perfectly. Made sure all our questions were answered and even went above to help us find a great spot for lunch. The therapist Josefina and Sharon were amazing and did an amazing job making us feel welcome and relax. Overall we enjoyed our spa day and looking forward to going back explore the hotel and the rest of amenities.

My mom and I had an amazing time at HeedSpa today! First, the location is perfect. Heed is…read moreliterally steps away from the beach, right next to the big Hallandale water tower. Second, parking is to the right and the spa is on the left. You can't miss it. Ashley and Shawn were our masseuses and they did a phenomenal job. I did not want my massage to end. Marina took care of us for the day and she made sure we were well taken care of. The atmosphere is clean, relaxing and smells refreshing. Overall HeedSpa has great vibes and an amazing staff. I will definitely be back. Thanks Marina, Shawn and Ashley. You all are amazing.

What a wonderful experience! My daughter and I got gifted with a certificate from my hubby for…read moreChristmas so we decided to get some mother/daughter time in on our day off from work and school. The facility is super clean and beautiful. The customer service was awesome from beginning to end. Marina helped us to figure out the parking location by meeting us up front. I got a deep tissue massage and my daughter got a Swedish massage, both 80 minutes. The room we were in was serene, you could see the beach in front of us. Our therapists were Andrea and Zenayda. Both did an excellent job. I would say that i would come again but was met with quite a surprise when I got to my car... a parking ticket because I backed in... nowhere in the parking lot are there signs posted saying no backing in. I was warned by Marina upon entering the lot that I needed to make sure to pay for parking before walking off because they give tons of tickets there. I did as Marina suggested. Once you get down below in the parking area, you lose all reception on your cell phone so you have to do it upon entry. So beware of these things if you decide to visit because the City of Hallandale Beach is watching you waiting for you to fall prey to their shenanigans, freaking crooks! Not even 15 minutes later and they hit me with a ticket. Sucks to be relaxed after a massage and then you end up getting a parking ticket. Other than that, the spa is amazing and so is the service.

I hesitate writing this because Arnaldo is the absolute best massage therapist for deep tissue I…read morehave ever been too; and he is already booked months in advance! He is thoughtful, can feel issues without me alerting him and this man works up a sweat while working on me. I feel safe, respected and I enjoy his company and light conversation while I have my massage. I book months in advance and the girls at the desk Veliza and Jolie will call to let me know if he has any cancellations! This man is so talented, there is a waitlist!! They are also super pleasant and happy every time I walk in. I don't know why this location has low ratings. The front of house staff is excellent and I know it can take a while to find the right therapist. I finally have!!!

I'm visiting from out of town but used my membership to book a same day appointment for 90 minutes…read morew/ Edward G. When he asked about pressure I initially said medium but was unsure if I could tolerate more pressure on the stubborn knots (I sometimes worry "medium" for a male therapist is not the same as it is with a female therapist). He was very good with communication and applied extra pressure where I needed it, without making me wince in pain as I've sometimes tolerated for extra tight muscles. He also used a blanket when covering my back with a hot towel which kept the towel from cooling off too fast, and later rolled a hot towel under my neck for the facing up part of the massage. I wish everyone did this with towels. Overall a great massage and if you're a local or ever visiting this part of Florida, definitely recommend Edward G. Also wanted to note that the front desk was very kind; I had come in a Lyft straight from Target without enough time to drop my bags off at my hotel room and she immediately offered to keep them in the office so I wouldn't have to drag them to the waiting room and massage room. I didn't catch her name but that was an extra act of kindness that not everyone would think of. Thank you!

Excellent choice for a birthday party The service was very…read moregood, no complains. Before deciding on the birthday party I took my daughter a few months before and that was what made me decide what kind of birthday party I wanted for her and her friends.

Best place for girls day spa for kids Granddaughter loved…read moreit nice staff friendly easy to park

Unfortunately they are closed permanently after the fire in the hotel last year. We use to enjoy a…read moreday of massage and beach day

My husband and I have been to this spa various times in the past 10 yrs for the couples massage -…read morewe have always been very pleased with their services until now. We opted for the two male masseuse and they were horrible. First, they didn't even introduce themselves. Second, the music they were playing was too loud and not the relaxing spa music that they normally play during a massage. Then they start having a conversation with each other during our massage. My masseuse spent 90% on my skull, neck and back. Barely massaged my legs or arms. And finally, when he asked us if we wanted champagne or mimosa, we asked for mimosa. They were out of orange juice so no mimosas - really? Hotel is out of OJ? I was so disappointed and won't be going back.

I had the most wonderful & enjoyable experience with my second microdermabrasion with extractions!…read more Staff is extremely professional & knowledgeable. The spa is very clean relaxing and peaceful! I look forward to my next visit!

This place is awesome! Bought a groupon, 2 hours later I had my Brazilian, I spent 15 min in there,…read moreso professional, so fast, I'm amazed. Using hard wax, not cheap stuff. I recommend EVERYONE to go have that experience. Thanks New Me Spa, keep up the good work!

Amazing massages. Very experienced. Nice and friendly…read morecustomer service. Open late and available all days.

We wanted foot massages. Soak feet and then they work on your body with your clothes on. We were…read moretalked into combo? Very expensive at $85 but it's close to beach and we were on vaca so.... It was not at all what we wanted. It was a very unexperienced massager, clothes off and foot massage was soso.We had to pay ahead of service, and then a lady yelled when I didn't want to tip. What I received wasn't worth $20 let alone $85 and that is what they got out of me.