They are out of business and new company, unless you bought a unit under warranty only warrants…read morewarranty, no labor. I got a 5 year warranty, paid 2300 last year, to fix a leak , now their out of business and new owner won't honor

The work done for our air conditioner took forever. The initial work was done quite quickly but it…read moretook weeks and a dozen follow up calls to have them return to install the thermostat (rendering the ac inoperable until this was complete) additionally the electricity for the attic fan was installed incorrectly. We had already paid for the work and did not want to pay someone else to finish the job. The air conditioner works great now. However, perhaps it was foolish of us to try engage this company again for another plumbing issue, but after yet another set of weeks of following up and THREE no show appointments we've moved on to another company to do our plumbing work for us. Net - the work is good once finally completed - and good value - but be ready for endless following up and being stood up several times before the project is complete.

We recently called Bertoli to service a bath tub issue. Two maintenance people came and exhibited…read moreabsolutely no idea of what they were doing. In an effort to isolate , what they thought was an additional shut off valve, they proceeded to cut three holes in my ceiling. After not finding what they thought was there they tried to replace the pieces of the ceiling breaking half of them. Needless to say the job was not completed. One week later another maintenance man comes and fixes the issues and wonders why the other two cut my ceiling. He assured us Bertoli would fix the ceilings immediately. The end result is Bertoli office refused to repair any of THEIR damage unless we gave them another $895.00. This company is a disgrace to the township of Rockaway if they can't stand behind their incompetence. UPDATE - it's great to know that Bertoli immediately reached out to us to explain the miscommunication between us and will immediately take care of all issues. I appreciate the Bertoli response once they realized a mistake and poor communication among us was the real issue. Thanks for stepping up to the plate Bertoli.

I was very favorably impressed with the prompt response to our call for an estimate for re-piping…read moreservice and with the knowledge and professionalism of the plumber. This company has a long history of providing plumbing and heating services in the area and provides services at a reasonable cost.

My boiler stopped working and Eddie responded within hours and was beyond professional. He replaced…read morethe broken unit within a day. His price was great and his workmanship was impeccable. I highly recommend him.

Extremely knowledgeable, professional and reasonable. I have been using him with radiator heat…read moremaintenance for over 10 years. Highly recommend - you will be in good honest hands.

i hired Mr. Westenberger a few months ago and he was excellent! he is so professional and easy to…read moretalk to and excells at what he does. he has been in the business for more than 20 years. i believe he is a local resident, and will always accomidate you. best plumber in morris county , because i have used quite a few.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.

Contacted them about a pin hole leak on my hot water line. They responded quickly and scheduled…read moreservice at a time that worked for me. Great communication throughout the process. Fair prices.

I used Angler Plumbing for several different plumbing project in my house. Each plumbing job was…read moreoutstanding. AUSTIN is absolutely amazing. He did an outstanding job each time. They are honest and do excellent work. The owner, Fabian, is also a great guy. I will use Angler Plumbing for all my future plumbing needs. They are the best plumbers and it shows in their work. Thank you, Austin and Fabian.

They are a great group of guys who are very dependable, knowledgeable, and do great work. We've…read morebeen working with them over the past few months since we moved into our home.

Could not be happier we were referred to Mike and Real McCoy Plumbing…read more Our kitchen sink became gradually clogged and the usual remedies (vinegar/baking soda/hot water, cleaning out the p-trap, etc.) did not resolve the problem. We had a drain specialist come twice, charge us, and leave us with a mess in addition to not actually fixing the clog. The technician told us we had something like "50 feet of coiling pipe" that was impossible to snake, and snakes "don't go longer than 35 feet". Not an ideal situation especially with a toddler and us having to use the bathtub on the main floor to do our dishes and bottles for several days. Mike made extra time in his schedule to come on a Friday night (maybe sensing our stress over the phone). Him and his team could not have been more patient and eventually diagnosed the problem (which was not at all related to the drain specialist's claim). Mike laid out a couple options and him and his team did an awesome job resolving the issue for us. They came back to fully clean up, and ended up charging us a very reasonable amount for all the work they did. Thanks to this experience we'll be calling them for all plumbing issues going forward and will refer them to our friends & neighbors.