Rochester Pro Construction just finished a stone wall install around my garage. Excellent job!…read more Andriy was professional from beginning to end. His team worked efficiently. I highly recommend this company.

Precisely the reclaimed weathered barnboard I was hoping to get for our project. Communication was…read moregreat and service at the yard was top notch.

A low quality product, a dishonest salesman and poor customer service are what we experienced from…read morePioneer Millworks. Edited: Someone (gee, I wonder who) complained about this review and Yelp asked me to remove the link to my blog that gives the details. It should be noted that the first review here, by "Bill B", was originally posted by a "Ross". Ross is the name of our salesman, coincidentally, and the name was changed to "Bill B" after I posted this review. Our experience with Pioneer Millworks went from bad to unworkable. While we were looking for a reclaimed wood source, they provided our contractor, Schuchart/Dow, with a sample of their reclaimed wood that everyone liked. The interior designers, NB Design Group, especially liked it for its regularity across all the pieces of wood, i.e., it wasn't just a hodge-podge of wood thrown together. Little did they know the sample had no relation to reality. Our contractor and interior designers know what they're doing. Schuchart/Dow is a respected contractor who does high-end homes and has won awards for their work. NB Design Group is a respected interior design firm who also does high-end homes and has won awards -- in fact, they are who a certain extremely wealthy Seattleite uses for interior design. These are two companies with experience and knowledge about quality. We originally planned to use the wood for wall cabinetry and for two doors. We decided to not use the wood for the doors, so we cancelled that part of the order. That was the beginning of problems with Pioneer Millworks, as their salesman threatened us with a stiff fee to cancel the order (that hadn't even shipped yet). That seemed to get resolved okay, but I've lived long enough to know that when a company starts off like that, making threats, no less, it only gets worse. This is no exception. The wood was finally delivered to our contractor. Mark, Schuchart/Dow superintendent on our project, saw it and told us that we'd better have a look at it because it didn't look like the sample. They took photos of it and, yes, a lot of it was not representative of the sample -- it looked like a hodge-podge of wood thrown together. We asked Jim Dow, Schuchart/Dow's founder and principal, what he thought of it. He said: I looked at it and it sucks......bad I instructed Katie to track down some new samples We asked our interior designers what they thought, and they said: We agree and think it doesn't look good. The photos look much more random in texture and color compared to the sample. If it were just me and Gay, two inexperienced people, we'd assume that we just don't know enough to know that's how reclaimed wood comes. But Schuchart/Dow and NB Design Group have decades of experience. They didn't like it at all. So I called Pioneer Millworks and talked to their General Manager, Martin Brett, on the phone. He insisted that we don't understand what reclaimed wood is and that we just need to find someone who can finish the wood and it'll look just like the sample -- a sample he hadn't yet seen. I asked if I could send him photos of the sample and the wood to see if he still thinks the sample is representative of the wood we received. He agreed. I sent him these photos (the first is the sample, the second is the wood we received): [Photos are on my blog entry] Anyone can see that several of the pieces look like they were taken from a Home Depot and thrown in the mix. Only half of them have the rustic saw-cuts in them. Yet 4 of the 5 pieces in the sample have them. Martin Brett couldn't see that. He thinks it's just a question of color. [More info removed to be within Yelp's text length limit] I've re-posted as much of it here as Yelp allows. You can read the full post on my blog, which cannot be linked to to from Yelp because it violates their Terms of Service -- they claim it is "promotional". And they threaten not to delete the link, but to delete the ENTIRE review! So you have to go to my profile, find the link to my personal site and then go search my blog to find the post. All so Yelp can disallow a link in a review. Yelp doesn't understand how the web works. They also allow the 3rd review here, one that is obviously a shill for the company, to post a link to the company's site and that somehow doesn't violate the Terms of Service even though it can't be considered anything but "promotional". I guess you can provide promotional links on positive reviews but not on negative reviews. Yelp doesn't understand who their customer is.

Phil was referred to us by a friend. He installed outside steps for us. He was very professional…read moreand the craftmanship was great. Very reasonable on price.. would definitely recommend him and we would use him again.

Did a great job repairing and replacing kitchen flooring going from hardwood to tile. Hardwoods…read morewere damaged by a leaking refrigerator and they did a super job of ensuring the new tile and transition to wood looked great! Highly recommend for detail work!

Quality custom rugs, tiling, and flooring. LVT (luxury vinyl tile) best in the area. Will go far…read morefrom Rochester for service. Tony & everyone there will go above and beyond to make sure you are happy and get what you paid for. You won't regret it can't wait for my next custom rug I will be ordering in July for my new apartment. Thinking circle rug for the family rug with a unique pattern.

The fabulous customer service is a great win. Tony provides skilled help. Large selection of…read morecarpeting. He made hall runners for us and steered me to just the right choices.

would not recommend to do a small job. Had them fix 2 cracks in my porch pad it had a hole in it…read moreafter it dried and the cement canaled a little bit. called and left them messages to come out and fix it. They kept saying they would and never showed. Grantrd it didn't cost thousands of dollars but when you pay someone to do a job for you you want it done right or if theres a problem with it to atleast resolve the problem. Just really upset because i cant paint and epoxy my porch until they come and fix it! Will definitely not recommend this company.

Joe came out and looked at my basement and walked me through what is involved to tie into my…read morebasement plumbing to have a bathroom in the basement. I did not realize the work the work involved nor did I realize the dust and mess that it would create. He is very upfront and walked me through each phase and again embraced me for the dust that would travel through out the house even with the plastic tarps taped up to capture it all. The concrete dust was crazy and can't thank Joe and his team for doing an amazing job with the 4 days they were down there. From start to finish they were excellent and you can tell they were seasoned masonry tradesmen and new there stuff. They came highly recommended to us from a family friend and seeing their work on their website which is why we called. Thank you Joe and thanks for an awesome crew that did such a great job in our house. Thanks again, Brian

I appreciate you taking the time to respond. And this is a reply to your response which is…read moreimportant for full transparency. I just wanted to clarify my experience -- short and simple- you confirmed an appt you didn't keep and then decided not to accept a project/work further because my tone of frustration (of which your lack of communications was the root cause ) was not acceptable. You say you "value mutual respect and clear communication in every client relationship. " Unfortunately, you didn't even communicate until I contacted you to ask if you were still coming. You left me waiting without notification so that's already contradictory to what you value. Management then chose not to continue to work with me because they felt the tone and nature of response was not acceptable after an apology The truth is...No one called to apologize or acknowledge the no show until after I called. You can't expect to gain respect if you don't give it. Although you had an emergency at 7am (our scheduled appt was 10am), it doesn't take more than 5 sec to send a quick message to cancel. You had 3 hours to cancel an appt you couldn't make. So it is for the same reason that I prefer not to work with your company. I also value respect and clear communication which did not occur with your tone and lack of accountability in how you handled the matter. Hopefully this feedback will help future prospective clients. And best of luck to Hub Chan Remodeling. I didn't have a chance to experience their excellent work as others have yelped but hope others get to. Just confirm your appt ahead of time.

Highly recommend this company. When our skylight was replaced, there were gaps in the drywall. Hub…read moreChan Remodeling insulated it, fit new trim and sealed it. They did a great job and prices were very reasonable. Will be using them for more projects.

Did a great job installing ceiling fans. I was very pleased with the work. I recommend his services.read more

This company is a scam. Do not call these people for services. I had Luis come out and do a project…read morelast summer. The project did not last the winter months and screws came out. Unsafe for family and elderly parent to walk up and down the porch with open protruding screws and panels. When I called and text, Luis ignored my calls and did not communicate. Zero customer service ! Sabrina makes excuses for workers., and think this is okay. I am still waiting for work to be fixed. Unprofessional people.

Very shocked and disappointed! I had called to ask about some repair work and was quoted a price. (…read moreNo contract, just a quote). Called around to check some other places, just to compare. Called handyman back to make a plan and was "boldly told" that the price I was quoted will now be almost $150 more! How? Why? (I wish I got a name of who I spoke with, maybe it was the same guy). Sounds to me like they might just be looking for a bigger payout, upset that I called other places to compare, or maybe the price quoted depends on who answers the phone. Must be how they do their business! Either way, I was NOT paying the higher price (or ANY price), especially with the unnecessary attitude I was given on the phone. Good thing, I just read some of their other not so good reviews... You should too.