The Pool Guys removed our old liner and main drain system, then installed a new liner. They did…read moregreat work for us and I'd recommend them.

Did a fantastic job installing new pump and filter along with a new heater. Called back promptly to…read moreschedule service call

This pool company is outstanding. The service is not only very professional, but they are kind and…read morego above and beyond. They are honest and we have full trust in them. We appreciate everything they have done year after year. We look forward to working with them every time. Thank you for your amazing service!

There's not many options in our area for pool service providers and we're so thankful that Paradise…read morewas able to add us to their already full list of clients. This year we bought a house with a pool and as first time pool owners things were a bit daunting. Throughout the year, Paradise has been a pleasure to work with. They opened our pool, provided weekly maintenance and any time we've had a question or an issue they've come out within 24 hours to fix the issue or the owner has called me to walk through the issue. We're thankful for their service and would recommend their services to anyone.

The owner is disrespectful and RUDE. After years of service,…read morewe asked for details of why our payments went from 900 to 1500 a year. They didn't want to send a breakdown of costs and started name calling like a child. Their cleanings are par but expect to get constant price increases. Not to mention, they sometimes ask for cash personal payment checks... makes me wonder what other shady work they do.

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

I've purchased my pool and my hot tub in my backyard from these guys they're absolutely amazing…read morethey really know their stuff and they treat you like family you're not just a number or another person... They made it easy to get everything set up even though they were not operational yet I will Absolutely keep shopping with them for all my pool and spa needs!

I would never recommend this place for a liner replacement. We had our liner replaced and found it…read morewas leaking they tried blaming the plumbing and wanted us to pay $800 for leak detection to come out. Instead of paying even more I got in the pool and found the rip in the liner. They still wouldn't do anything saying that since it wasn't in a seam that we must have done it and they don't cover that even tho the only thing we had done was fill the pool. I expected better from a place with such good reviews. Very disappointed and will never be using them again

This is a family owned and run business and it shows. We felt like family soon after meeting Greg…read more We were working with a landscaping company who got us started with some ideas and then they brought in American Pool for the actual job. Greg had a lot of good suggestions and changed some things around. They did great work and Greg was very hands on with the whole project. Openings and closings are done professionally and right on schedule and they do a lot. We couldn't be happier with this company and the "family" attention we receive from them. Looking forward to the upcoming summer and more days in our pool.

This company is managed very badly, and they try to cover up their lies and incompetence. I was…read moretold that I needed to have my pool drained and interior acid washed. When I checked my ring camera, they never went to my home. The owner Steve is a liar and con artist. Beware of this company.

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

I have used Huntington Woods Pools & Spas for the past 13 years, and they have been fantastic to…read morework with. Their weekly service has always been reliable and on time, they have been accommodating in every way, and whenever an issue arose, it was typically resolved within 24 hours. I highly recommend this company. They have made pool ownership an enjoyable and stress-free experience for our family. Thank you, Huntington Woods Pools & Spas, for 13 years of outstanding service!

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...