John quickly returned my call as my hot tub shut down in late December. He talked me through an easy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!! read more

John did an amazing job repairing the heater system on my 23 year old hot tub. John and his team were quick to make the repairs so I could get back to enjoying my hut tub. Thank you read more

Disorganized, Not Thorough, and Disrespectful - AVOID This was hands down one of the most infuriating and disappointing experiences I've ever had with any service provider. Main points: Hired for hot tub leak and heating issues. Initially seemed promising. Entered my yard without notice. After the first time, I specifically requested notice because I have 3 large dogs. This was ignored during the second visit, putting my dogs and his workers at risk. Only one side of the tub checked despite clear request to inspect the whole thing. After follow-up, company was unresponsive, vague on scheduling, no-showed, and failed to notify before visits--again entering yard without warning. Discovered second leak; quoted $590 more, including a second service fee. I disputed this since full inspection wasn't done the first time. John, the owner, was rude, dismissive, and hung up twice--laughed at my feedback and ignored safety concerns, with zero accountability. I'm now stuck with unresolved issues and need to fix it myself or hire another company. My first text before their initial visit included images and videos: "I have a leak which appears to be coming from the front connector piece but I'd like that confirmed and look for any others. Its had a known small leak since I got it a couple years ago but it got a lot worse recently." We spoke on the phone and he explained the filter cycle settings, which was helpful. I felt good about the company going into that first visit. Ryan (technician) arrived on time but walked into my yard unannounced. I have three large dogs with access to the backyard, so I wanted to ensure they were inside. He was helpful, explained the heating issue, and repaired the main leak--but didn't check the whole tub. He said it would need to be filled and heated and offered to stay for a fee, but suggested that if more issues arose, I could just reach out and he'd return (no mention of additional charge). First visit was June 18. On June 23, I reported the tub might still be leaking; I was advised to monitor and photograph the water level. On July 4, water was still present on the patio--on the opposite side--and the tub's water level had clearly dropped. I texted again with photos. John told me "I'll probably be back out Monday. We'll keep you updated." I asked for a time and he said "Midday late afternoon depends on how the job prior to you run". Sunday I was told I was on the schedule. Monday morning, I sent: "Please knock or text me when you get here today so I can make sure the dogs are inside. Thank you!", to which I got no response. By 7:30pm I asked if they were still coming. At 9:30pm I was told they got tied up and would come Tuesday. I asked for a time; he replied "Thinking probably around 8 AM, but I'll confirm that in a couple minutes," which was never confirmed. Ryan arrived at 8am. Again, no knock or text--just walked into my backyard. When I brought it up, he said he was never told. He found the other leak and said John would call with a price. John quoted $590 more, including another $250 service charge. I was fine paying for the additional work and parts, just not another service fee since they didn't inspect the full tub the first time. John said to forget the service fee and that he'd tell Ryan to pack up, then rushed me off the phone and hung up. I later called back and calmly said I had feedback. He laughed and said "Oh this'll be good. Okay what is it?" and interrupted me repeatedly. I explained the lack of communication, my safety concerns with the dogs, and why I didn't agree with the second service charge. He kept justifying everything and said I wouldn't be able to find a better deal anywhere else--which wasn't even my main concern. He eventually got frustrated and said "okay we're done" and hung up again. I'm now left with a dismantled hot tub that still needs repair. Blatant disrespect, lack of communication, and terrible customer service. I honestly don't understand how they have any positive reviews if this is how the owner treats clients. read more

John Grussner is a scam artist. If you go to the Wayne, MI court house you'll find he has been sued numerous times under different company names. I won a lawsuit against him for bait and switch and false advertising. I gave him money for a new hot tub, only for him to claim it was for a simple repair. Thankfully I documented it all. Avoid this man, avoid this company avoid everything about this person as much as possible. read more

John was very helpful, he is very knowledgeable and patient. With his direction things were fixed in no time. He saved me time and money and I would recommend his services to anyone that needs hot tub repairs. read more

John and his crew are the best and professionals hottub service company I ever worked with I recommend calling them first read more

Awesome company to work with and extremely punctual. They alleviated my worry's about my ThermoSpas. Very pleasant to work with. Highly recommend. read more

These guys are very timely, clear and concise about the expected repairs, and complete the work professionally and completely. I would highly recommend giving them a chance read more

This guy, I believe his name is John, is AMAZING! I was at my parents house for the Christmas holiday and made the very sober decision at 3am to fill my parents hot tub so my friends and I could go for a brisk hot tubbing. My parents work up FURIOUS. I didn't know they had winterized it..... At 29 years old, I panicked. Sent everyone home. And couldn't sleep. I spent a few hours surfing through 24 hour hot tub repair listings. I texted and emailed 4 of the top numbers and then John (maybe John) replied to my drunk 4am text. He was just the man I needed! He texted me for 30 minutes or so. He brought me humor, assurance, and peace of mind. I was laughing myself to sleep within the hour. He wasn't planning on working that following day, (Friday) but drove an hour up by 10am. John was very professional. My parents winterized due to a part that broke, he knew more about the part then the guy my parents hot tub had out in September. He also didn't charge extra for the 4am wake up call or 4 hour response job, I paid the same amount my parents had paid 2 months earlier. My parents were BLOWN AWAY. It was like it never happened! *John* is THE BEST! I can't thank him enough for recovering my time with the fam. It could have been quite a cranky weekend for everyone. read more

John was a pleasure to meet, he explained the diagnostic process and fees up front. He communicates via text (if desired) and or by phone. He came out when he said he would. I try to take care of my own hot tub when I'm able to because I'm handy so I replaced the pump myself and I may have wired it incorrectly so it wasn't working. I also had an issue where the spa was leaking. He understood and respected that I had a 20 year old spa and I wanted to keep costs down. He was able to correct my wiring and recommend a possible solution to the leak issue without breaking the bank. I will always use him in the future...Thanks again John! read more

Wow, this company is fantastic.....February in Michigan, and my outdoor hot tub starts blowing breakers and stops working. I originally called my local hot tub retailer, and after getting screwed around for 3 days, I found John Grussner at Stateside Spas. I told John what I thought the problem was, and he immediately dispatched one of his guys to my house the next day. Sure enough, it was exactly what I thought. Ryan fixed it all up, and John called me and texted me, to make sure that I understood everything, and was OK with the repairs. He also keeps following up and answers all my questions about chemicals, treatment, etc. This guy is like a throwback to when service companies actually performed a service, not just part replacers. If I could give John 10 stars, I would. WOW!!!! read more

If I could write a review with no stars I would. They are scammers. They dont show when they say and dont call. He told me that my spa needed things he never fixed. When he did show, he never showed me what was done. He texted me when he arrived and would leave and then text me they left, when I was home! Very sneaky! Never showed me completed work. He said he replaced a manifold and showed me a t- connect joint and a harry drain peice and gave me a filter that was not even the right size (and put it in while I had the shock in it). After 5 months my apa cant even hold water and he took payment of $ 2,700 dollars! Advice: Find another company! read more

Very direct, honest and helpful. They did major repairs on my tub and they worked on it until the tub worked perfectly! I would definitely recommend these guys read more

John was fabulous. He told me that he'd try to make it out to my house to fix a leak on the hot tub. I didn't know when he'd be there, so I left the house for about 40 minutes. When I got back to my house, John was parked in front of the house. I felt bad because I thought he was waiting for me. No, he had already fixed the tub and was texting me the price and the place to send the check to. He then spent a few minutes telling me about the work that he'd done and also explained that I should use a different sanitizing product. Great guy! Great work! Very pleased. Well exceeded my expectations. read more