We came here for the first time on Thursday, June 11th, 2026 for an X-ray for our little mama. The…read morestaff was helpful and courteous. They brought her to the back, did the X-ray, and came back out to speak with us. Like humans, animals deserve the best care. Im so glad we chose this place and decided to come here. On Saturday, June 13, 2026, I had to bring our little mama back for an emergency checkup. The staff understood immediately after seeing my condition that this was urgent and immediately looked after my precious baby. This is the only emergency clinic I'll be bringing my pets to going forward. Its well lit, clean, and the staff are all polite and caring.

Immediate distaste within the receptionist team when I was put on hold for 25 minutes and then hung…read moreup on. Was asked "if this call was an emergency", because I'm not a damn vet I said "I don't know" as I sobbed over the phone. He proceeded to press hold and I never heard back. Went in myself only for the receptionist team to be the most unpleasant pairing of individuals. Not only was the big guy who hung up on me constantly leaving the desk as customers stood right in front of him, but his female co worker was VISIBLY STONED !!!! As someone who partakes ... this was no mistake. She was clueless, disoriented, and relaying information that made absolutely no sense in regards to my questions about why I haven't been given an update. Turns out my cat was 100% fine after a suspected emergency and he still was kept for 2.5 hours, no communication, no word, no nothing. I thought my animal was dying and the reception team could care absolutely less. The doctors and techs are obviously good people. Reception needs a reverse lobotomy. A few things I noticed about how the other patrons beside me were treated - two little girls (god bless their hearts) brought in a dying stray bird, they had been there for 3 hours the previous day and were sent home with a supposedly "healthy" bird, only for him to wake up paralyzed. The girls brought him back and after the girls asked 5 times if they needed to stay for the wildlife hand-over, the guy receptionist said "no you can sit down". They proceeded to sit for almost as long as I did, only for them to realize 2 entire damn hours later that there is a form they can sign to release custody. Complete and utter idiots. The entire facility will fail and crumble due to the incompetence and disturbing lack of empathy by the reception team.

If you love your pet, please think twice before bringing them here…read more We brought our dog in yesterday after he had been throwing up and getting progressively worse overnight. He was in critical condition, and though we arrived only 10 minutes late for our appointment--due to traffic--they refused to see him. Despite being his primary care provider and clearly seeing he was in distress, they told us to find another clinic because he didn't look like he would make it another day. The vet walked past us twice without even acknowledging us or our dog. I can't understand how someone in this profession could show so little compassion. We were heartbroken. Thankfully, Olde Towne Animal Hospital, where our dog had never been before, told us to come right away. They took him in immediately and treated him with such care and urgency. Sadly, our beloved dog passed away that afternoon. I'm devastated to be writing this review, but I truly believe he might have had a fighting chance if he had been seen when we first arrived. No pet or pet parent should be treated this way in their moment of crisis.

Doctor Grace Mansa at Riverhead awesome telling what wrong with our 16yr. old Lavinia explained all…read morecould be done.There was no guarantee would be better(mass growing,losing weight etc.They could all there have been more compassionate and kept telling us take time on decision of which Lavinis is now on Rainbow Bridge.

Wading River vets, 15 YRS of EXCELLENT care B4 finding Dr Dubato, was to 6 oth vets NONE compare to…read moretheir expertise

Friendly staff. Great service. They care for any animal that's comes in like they're on. Very…read morehelpful and informative

This place is amazing. I know I suggest them to everyone but…read morethey honestly treat every dog like their own and they listen to the owners when they say somethings wrong. Ellie is the most loving, playful dog I've ever had. So when somethings wrong with her it's very noticeable. She gave us a heart attack last night because she was having trouble controlling her legs. Went to the ER they scanned her said she might be fine (after accusing us of bringing her in and "nothing being wrong with her") or it could just be neurological. Then quoted us $1600 for the same work that we paid less then half the price of this morning at MLVH. As soon as I called the vets knew immediately I was not kidding. But, only Ellie when we walk in she's filled with adrenaline and happy because my dog LOVES. Her normal vets. They walked us through every test and scan they did with her and helped her when her anxiety kicked in. They gave us options and treatments and plans and gave Ellie LOTS of treats. I cannot express how much respect I have for the people there and I wouldn't know what to do without them.

The vet that really caught my attention is one who only comes into the office on Wednesday - - he's…read moremore of a traveling vet, and I liked him and took his advice about taking certain extra vitamins, and he only prescribed them for that one time. he didn't think dog should stay on things forever and I liked him for that.

We recently switched to Good Ground Animal Hospital and couldn't be happier! The staff is amazing -…read moreso nice and welcoming from the moment you call to make an appointment. Dr. Spanbock is fantastic! We recently adopted two kittens, one of which had tested positive for feline leukemia (prior to us adopting her from the shelter) so we needed to have her retested and both kittens were due for a few more vaccines. We were a bit anxious while we waited for the test to come back, but Dr. Spanbock really made us feel at ease. He answered all of our questions, explained everything thoroughly, and he's got jokes! He's wonderful with people and pets! Thankfully, the test came back negative, so a happy ending for us, but during those stressful few minutes, we really felt comfortable talking with Dr. Spanbock and for that, I am so appreciative. Yesterday we had our second appointment because one of our kittens started limping over the weekend and we had no idea why. The kitten was seen by Dr. Swanson, and she was also incredibly kind, knowledgeable, and even though the moment I brought the kitten into the office she stopped limping and was walking like a champion, I was never made to feel silly for bringing her in (even when I referred to her front paws as arms). We had another great experience in the office. The staff at the front desk are all so nice and the office is super clean. The whole experience with Good Ground has been phenomenal and we look forward to bringing our pets there for years to come!

I've been dreading writing this review because I had to put my cat down here, but it's time…read more I came across Good Ground while looking for a nearby vet to bring my cat to when she suddenly stopped eating and drinking. My cat has had kidney disease for the past few years along with other issues that I'd been managing fairly successfully with medications, but I could tell something was really wrong and needed to find someone to take her to while I was out here (we live in Astoria). I chose Good Ground due to proximity and the fact that they had an appointment available later that day. I called my vet in Astoria to forward over her records so they'd have all the info and know her health had been on the decline. It was a long wait from the time we got there until we were seen, and when Dr. Swanson finally saw her she didn't seem to know anything about my cat's history even though I'd forwarded the records. I filled her in, and she recommended bloodwork and a urinalysis to learn more about what was going on, as well as giving her some fluids and a shot of antibiotics since her urine looked cloudy. I asked the vet if there was any food she recommended for cats in this state to entice them to eat. She recommended some kind of organic food you could only order online...I was looking for something that was easily accessible that was palatable. My cat didn't improve and got worse, so the next afternoon I was eager to talk to someone to find out what the bloodwork had found. The front desk person told me that the vet usually calls at the end of the day to talk about bloodwork but again I reminded her that my cat had not eaten or drank anything in days and that this situation is more urgent than that, that I'd want to bring her back in today if something could or couldn't be done. I finally heard back from the vet who confirmed my worst suspicions -- her kidney disease had progressed dramatically, and on top of that she had a terrible UTI. The vet kept calling my cat a he during this time which was also upsetting on top of getting this news, wasn't her gender anywhere in these results? She then talked about hospitalizing my cat for three days and giving her an IV to flush out her kidneys. I ask what the outcome of that would be. Best case, she tells me my cat lives another month and then we're right back where we are now. Worst case, my cat gets hospitalized for three days, comes home and crashes and we have to put her down anyway. I guess don't really know how folks are out here about their pets. I know it's the Hamptons, so maybe people here feel more inclined to throw money at the problem. But money aside (my insurance would've covered it), I couldn't imagine putting my cat through a hospital stay and have her last days of life be spent in a strange place which I know she hates, only to have her die a day later anyway. I was surprised that I had to be the one to bring euthanasia up in this conversation and not the vet. While I was waiting for this bloodwork, I had called my vet in Astoria who agreed that euthanasia was likely the best option for my cat at this stage. If you've had a pet for as long as I had my cat (14 years), you know when something is really, really wrong. Throughout her illness I'd always been so afraid I wouldn't know when the right time to put her down would be. If you have a chronically ill pet, I can promise you, you'll know. I will say that putting my cat down here was the kindest experience it could have been. The entire staff were extremely respectful and communicative during every part of the process. They even gave me a plaque with her pawprints imprinted in it as well as a paper with her ink prints. I don't know that Good Grounds is the best option in an emergency situation, but I do think that for more straightforward, non-emergent issues it would be a decent vet choice.

I have been going here for 7+ years. Dr. Lachhar is great and so is vet tech Connie. Judy is a…read moregroomer that offers services here. I have used her many times, she does a great job. I've fixed my cat here and done several standard exams both cat and dog. Prices are OK, seemed reasonable to me. Dr. Lachhar is funny and caring. Connie is hardworking. I always felt my animals were safe in their hands. Overall, I would recommend this vet clinic. However, there was a substitute vet there during my last visit, Daniel E. Grayson, DVM who was very unprofessional. I would be careful of him and would not recommend him. He was not nice to the staff, me, and my cat. He seemed out of his league--he made Connie read the chart because he couldn't figure it out. He told her "you tell me what shots the cat needs" (it was concerning to me that a Doctor of Veterinary Medicine could not read a simple chart. I saw the chart, it wasn't hard to figure out when my cat last got her shots), he was irritated and pompous, he was extremely rude to me for no reason, and he didn't seem to know where the vaccines were in the office (I get he was substituting but take a moment to gather your bearings before seeing clients, you're supposed to be a professional). He just didn't give me the impression he knew what he was doing. He examined my cat strangely, he pulled her neck up and tight all the way back to look at her teeth in a way I've never seen (worried me) and she looked very uncomfortable, he combed her hair hard pulling it out, and he went overboard on fat shaming her (I'll admit she is chubby but not obese, she's working on it and she's very furry). But he was really overly rude about it. He talked down to me the whole time. Most importantly, I had to leave abruptly before my cat got shots and blood work because my cat was so uncomfortable with him and he wouldn't let me comfort her (swatted my hand away from my cat when I tried to comfort her and lectured me about liability if I got bit, which was silly of him because I am a lawyer. Not to mention I know my cat much better than him). He was incredibly rude to me throughout the visit and he gave me bad vibes. I researched him and found he wrote an article about animal cloning--very strange in my opinion. It was about the benefits of saving your pet's DNA so you could later clone it. I won't go back after this encounter, even if he was a substitute it makes me question why he was allowed to come into the practice in the first place. He was very obviously highly unprofessional and not a nice person. Disappointed in the ending here after all these years, still have so much good stuff to stay about Dr. Lachhar and Connie, but moving on.

We recently adopted a cat from the shelter, we ended up in this "hospital" by default because it…read morewas close to home. The staff and the Doctor seem nice BUT he barely looked at our cat and just injected him with something and gave us medications. However, he never really took the time to explain to us what else we could do to avoid any problems or how to address current issues like how to handle our pet's obvious wounds. Suddenly we end up getting texts and calls for appointments we did not agree with. We took the bait and went for the 2nd time, but the issues were still not addressed. We finally realized that their "friendliness" is not really part of their good customer service. This experience is very disappointing for us first-time "furry parents." We are now seeing a different Veterinary Doctor who is more willing to explain what is going on with our "baby" and tell us how to prevent any future problems. We are even able to ask (a lot) of questions about how to take care of our baby. This is a better doctor than him.

I want to share the story of a close friend who recently experienced one of the most heartbreaking…read moremoments a pet owner can face. Losing a beloved cat is devastating on its own, but the way the situation was handled by this animal hospital made an already unimaginable experience even more painful.My friend entrusted this animal hospital with the care of their beloved cat during an incredibly emotional and difficult time. Instead of being met with compassion, empathy, and professionalism, they left feeling dismissed, upset, and deeply hurt by the way the staff handled the situation. No family should have to experience the loss of a pet while also feeling unsupported by the very people who are supposed to provide comfort and care. The lack of sensitivity and professionalism during such a heartbreaking moment only added to their grief.I understand that veterinary medicine can be stressful and emotionally demanding, but kindness and compassion should never be overlooked. Pets are family, and their owners deserve to be treated with respect during one of the worst days of their lives. Based on what my friend experienced, I would encourage others to carefully consider where they choose to bring their pets. I sincerely hope this hospital takes these concerns seriously and works to improve how they communicate with and support grieving families.

Dr. Heller and staff are great. I trust Dr.Heller with our fur babies, hes patient with my concerns…read moreand makes sure we understand the treatment our pups may need and always asks us if we have any questions. He also has a 2nd office in Riverhead off old country rd rte 58.

Great experience so far. Very professional. Great staff. Reasonably priced. Great follow up…read more My dog is always happy to visit the office :)).

A great vet n staff that look n care for the needs of you and your dog. Fair prices unlike most…read morearound here n they cover holistic and conventional ways to cure/fix whatever is troubling your pet. They're busy all the time for a very good reason.

Dr Johnston is an excellent vet. She has cared for all our dogs with skill and compassion.read more

Dr. Johnston is one of the best avian veterinarians I have ever encountered. Very thorough exams…read moreand results. Thank you Hampton Vet!