I was visiting my dad and doing some yard work for him. I had a lot of leaves to pick up so I…read moredecided I would bye a blower vacuum and wanted to support the local shop. So I went to Ace hardware in Bellingham and talked to an older gentleman that I felt should know their products. I told him that I needed a blower vacuum to suck up leaves. Now I figured he would realize that the leaves were wet since it was raining. He showed me the Toro blower vacuum and he said his brother in law has this and it works great. I took it home and started to try and suck up wet leaves and it kept getting clogged. I finally gave up. and just raked the leaves. The clerk never did tell me that this has a mulcher and works best with dry leaves. I have a blower vacuum that just sucks up anything at home. I went to return it, because it wasn't doing what I was told it would and since I don't live there, I couldn't wait for the leaves to dry. I was told by the same guy that sold it to me and one of the younger clerks that I can't return it. They gave me all kind of excuses and I finally gave up. I will never shop there again. I would not have had this head ache if I had gone to Home depot or Lowes. At least they know what they are selling.

Love their pricing and gardening stuff. Indoor planters are cute and fertilizers. Great place to go…read morefor any household projects

Stephanie in hardware and tools actually knows what customer service is! Bought a Craftsman garage…read morecabinet and AFTER I unboxed it and began putting it together, I found it was missing several button head screws and matching nuts. It had a dent in the side as well, but nothing terrible. I get it, there should be NO dents and scratches, but after loading the 120 pound thing home and unboxing it, I had to ask myself, "how badly do I want to take this whole thing back for a small dent?" So I opted to just go in and pick up matching screws and bolts. Contacted the very unkempt young man at customer service, who told me there was nothing they could do for me and suggested I call Craftsman to have them send me the missing screws and nuts. GREAT customer service there buddy! I suggested MAYBE he help me find replacement parts because I hoped that a place like Lowe's would carry something like screws and nuts. He told me I could try looking in the aisle with screws. I commented that it might be hard to find them and he said he would call someone over. I went and began perusing the screw aisle just across the row from customer service and easily in view of the customer service counter. No one came and I had not found the replacements for over 10 minutes. Not one person had approached the customer service counter while I waited, yet the rep made only the initial call! I finally decided just to walk out, when I walked past a Craftsman tool display. There was an employee working with some of the tools, so I asked her for help. Stephanie was super kind and helped me find the screws and nuts in a few minutes and gave me suggestions for dealing with the dent. Super kind and super helpful. Stephanie is a superstar and the only reason I'm giving 4 stars! Without her, Lowe's just expects me to call up the company and wait two weeks or whatever with a half-built cabinet in my garage-booooo!

Terrible customer service here waited 15 + minutes on top of however long the couple in front of me…read morewas there (they left) for someone who knew how to make a key. Then when someone did come they didn't know how to use that machine. Completely ridiculous experience, threw a wrench in my whole day.

Limited selection of good and very overpriced. Did not felt welcome by staff. Sad they couldn't be…read moremore welcoming .

This place is great! If you need something for a project or some kind of home/garden improvement…read morework, ALWAYS check here first before going to a hardware store. I just bought an electric sander for 10 bucks for example. Inventory apparently changes regularly so check back often, you never know what you might find!

Great people. Great product selection…read more Often times one stop shopping. Saves time. Saves Money

I am one of those homeowners every contractor dreads. I have strong opinions on what I want, and no…read morepractical understanding of how building things work. Luckily I have a contractor brother who's amazing at the planning, but finding quality supplies is often challenging. Bellingham Millwork to the rescue! They had everything I needed to make the staircase & handrails of my dreams. I didn't love the premade options available, but through them we were able to purchase all the supplies. Eliza was AWESOME to work with. Super responsive and proactive. This will continue to be our go-to supplier.

I needed material to refurbish my deck. BM helped me find…read moreexcellent Trex product. Excellent customer service.

Planned a 16 x 16 deck with their help. Went with timber tech and hidden fasteners. Waited for the…read moreMemorial weekend sale on decking...just happened to go in Friday before and was told it was the last day...wasn't on the weekend ???. Having been told all product was on sale, found mine not listed on the flyer. Go figure.Manager extended sale to my product. recieved my decking a week later. Noticed a few with damage from strapping. Once I opened the load, 10 of 38 boards had serious scratches, some had imbedded rocks, 3 of 4 fascia not usable..at $100 plus each, handling in the supply chain and shipping leaves a lot to be desired. Sales guy got Timbertech to cover and replace. After nearing completion, needed 4 more boards to finish, specifically asked for new product. 3 of 4 came scratched...again, also realized I had been sold a supersize box of hidden fasteners for 500 sq ft...my deck is 250....so half left. $480 a box..vs. $299 for 1/2 box....so out another $180...yeah, sorry about that man....not going to talk about the inconsistencies in color, thickness, quality of the framing wood.... People seem friendly enough, just not quite customer centric.

The staff was very helpful in figuring out what to buy for my deck reinforcement project based on…read moreengineering plans I had received. I bought a very large beam 6x12x12 but a few days later decided to buy an even larger 16 foot version. They had no problem with my returning the original. It was also helpful to have them forklift the beam to the top of my SUV as it was very heavy.

Kenneth was able to get us some of our money refunded. Anyone going forward in the future I would…read moremake sure you read the fine print on the website in the catalog and if you ever have any questions reach out to them just to clarify pricing.

"As anyone can see from their response, they completely miss the point of the complaint. Their…read moreso-called warranty is designed to shift blame to the seller and make the process so frustrating and inconvenient that most customers simply give up. It's unfortunate that businesses like this -- and the people who enable them -- are allowed to operate with such disregard for honesty and customer service."

Prices are fairly steep at this Habitat for humanity. There are a few deals to be found but you…read moremust search for them, but hey isn't that part of the fun?

Newly organized, constant discounts, rapid turnover of items. Our favorite place to shop!read more