R. E. Coogan Heating Inc. is an exceptional company, and I highly recommend them…read more When our hot water boiler stopped working over a weekend, I spent Monday calling several companies for help. Most either weren't familiar with my boiler or couldn't schedule a service call for days. When I called Rob, the owner of R. E. Coogan Heating Inc., he explained that they were busy but promised to stop by that evening to see what he could do. Rob arrived around 7 PM and spent over an hour troubleshooting the problem. Although he couldn't get the boiler running that night, he assured me he would contact the manufacturer the next day and continue looking for a solution. True to his word, he called me the following day with recommendations from the manufacturer and returned that evening to try them. It was clear that he was doing everything possible to repair the boiler and save us the expense of a replacement. Unfortunately, the boiler could not be repaired because the required parts were no longer available from the manufacturer. After exhausting every reasonable option to restore it, Rob helped us move forward with a replacement as quickly as possible. After four days without hot water, I expected we would have to wait at least another week for a new installation. Rob initially estimated that the work could begin Friday and be completed by Monday. However, he called on Wednesday to let me know he had rearranged his schedule and hoped to start earlier. At 3 PM on Thursday, Rob arrived with Henry and Nick to begin removing the old boiler. He then brought in additional crew members the next day and worked hard to complete the installation as quickly as possible. As promised, our new boiler was installed and our hot water was restored by Friday evening. What impressed me most was Rob's commitment to helping us. He went out of his way to accommodate our family, worked tirelessly to find the most cost-effective solution, and followed through on every promise he made. Henry, Nick, and the rest of the team were professional, courteous, and respectful of our home, leaving everything clean when the job was finished. It is rare to find a company that combines expertise, integrity, and genuine care for its customers the way R. E. Coogan Heating Inc. does. We are extremely grateful to Rob and his team for their outstanding service and highly recommend them.

Called 10 days ago about AC not working. Never called back after repeated requests. Had an air…read morehandler replaced by them close to 3 years ago. Charging $275 just to see what's going on is quite high, especially since it's just a service call charge. After I called again after not getting a response, he did call back. Lots of excuses. Nope, company not for me. Would not recommend.

This company has been servicing our mini split system for years now. You will not find a nicer…read moregroup of people. They stand behind their work 100%. Their communication is excellent. Whenever we need service, they strive to schedule us asap. I have no issues with pricing, knowing the work they perform is needed and great quality. Staff is courteous, well trained and eager to please. If you should need their services,you can be sure it will be done right and reasonably priced. The Moreira's in Coventry RI

Jonathan C. came to my house for the yearly cleaning and inspection of my boiler. RI Energy had…read morepreviously replaced my gas meter and the service tech could not get the boiler to run. Jonathan arrived on time and fixed the situation almost immediately. He was not only very professional but extremely courteous as well. I highly recommend Jonathan as he is punctual, professional and experienced.

Our furnace stopped working on the weekend and we were looking for someone to come in as soon as…read morepossible to check things out. Scheduling an online appointment was super easy with appointments available the next day (Sunday). I didn't even need to wait that long. Within an hour of making the appointment, the technician gave me a call and was on his way over that day. Chris was wonderful! My expectations for furnace repairs is always a little high and I was a bit worried about how much an emergency response repair would be. I was pleasantly surprised by the price, it was quite reasonable. Lovely service overall, definitely will use these guys again!

Chris was fantastic. He asset the situation and fixed our pipes in a timely manner. I strongly…read morerecommend

We selected R B Queern to install a new mini-split system in our house. I interviewed 5 different…read morecompanies in total. RB Queern's proposal was clear and they spent time explaining why they chose the equipment outlined in their proposal. It was the most comprehensive of the 5 that I received. They had the best value in terms of total cost. They actually had the lowest bid. They reccomended an electrician for that portion of the work and they were prompt to respond and gave me a very solid bid compared to others. The installation took 3 days and I have to say that their technicians did nothing but a first class job. They were prompt, answered questions, took care of our house and cleaned up every day. They were a pleasure to have in your house. I would definitely recommend R B Queern for any time of HVAC work

I called R.B.Queern to come out to my house to tune-up my central AC system. My experience with…read morethem was both positive and negative. The PROS: The technicians were professional and friendly. During the 2 hours they worked, they were efficient and did not waste time. Because they charge by the hour ($165 per hour), this is important. The techs found an error in how the AC unit was installed, and they were able to fix it that day. Their fix prevented a big problem of water leaking into my ceiling. Also, when I reviewed the work order, I do not think I was over-charged for the parts they needed to fix my unit; the prices I was charged for the PVC parts seemed reasonable. The CONS: I was never told when I booked the appointment (as a new client) that they charge the travel time from when the tech leaves the previous job and drives to my house. As a result, I was charged $82.50 (30 min) for the tech to drive to my house from the previous job. This is an excessive charge. I understand that gasoline costs money, but to charge $165 per hour for travel time is too much. If they charged something like $30 per hour for travel time, that would be reasonable, and I would be leaving a 5 star review.

Excellent service, very friendly and knowledgeable. I would use them again. Very affordable.read more

This service was able to come out within a couple days even though they said they had a back up for…read moretwo weeks because my heat was not working. The service person who came was very professional and informative. It did cost about $90 just to get the system looked at which I was not expecting at the time. The total ended up being larger than I had expected, but I was willing to pay it because I needed my heat turned on immediately. I would suggest them if you need someone quickly, but it might cost you a little bit more.

Steven came out this morning to service our AC. He is professional and knowledgeable. Spent time to…read moremake sure that the problem was addressed and repaired. Also Jess the customer service representative was understanding of the problem and arranged the schedule. A job well done. Thank You

So on June 29th, the company had supposedly come out to add propane to the tank. I never saw a…read moredoor tag or received any prior notification that the propane was to be delivered that day. I received an email in August stating that I had a balance over due so called the company stating that I had no prior knowledge of the service. Somehow giving the customer a call to schedule a service was too difficult for these people. I explicitly told the person on the phone that they are to notify me prior to coming onto my property. I even have a "No Trespassing/Private Property" sign at the entrance. HORRIBLE COMMUNICATION FROM THIS COMPANY.

I needed a replacement part installed for my water heater due to lack of no hot water…read more Full disclosure: I had already obtained the part from the manufacturer myself. I just needed the repair to be installed by a professional. Reached out in the afternoon 2pm to Fleet requesting service, and they sent someone within the hour to my home. They were very efficient and straightforward with the work performed! Also very reasonable pricing! Thank you

Service after request was not a concern. Owner Robert Carbone was…read more Carbone refused to provide clarity on a quote for over 1K. Stated "2 plumbers are needed, you can go elsewhere". Upon conversation, he agreed to adjust the quote per hour as 2 plumber experts were not needed. He then went radio silent over text until he emailed a response instead and stated he changed his mind. Referred me to Carbones plumbing....

After dealing with a water main break, none of the faucets in the house had running hot water, only…read morecold. We reviewed comments on this site regarding local plumbers and left a message after hours with Zompa Plumbing and Heating. Mike called me immediately and showed up the following day with his son John after handling an emergency pipe break elsewhere. They fixed the problem within a half hour, and will followup with other small issues they found in need of repair. Highly recommend this family run company; quick to respond, knowledgeable, professional and friendly. MKD, resident of Bristol

I called Mike on a recommendation from a friend and could not be happier with the work. He returned…read moremy call quickly, came the next morning (for non-emergency tasks), and took care of everything I needed quickly that morning. He sent his team to get started AND he stopped by to introduce himself as I was a new customer. While he was here, he checked on his team, and--my favorite part--I watched him share his experience and expertise with them. (I have an old tub with an old drain mechanism, so it was a real learning opportunity!). It was obvious that Mike knew what he was doing and was willing to share what he knew with all of us, me included! As a team they are clearly careful, knowledgeable, and attentive to details, only wrapping up once everything was tested and cleaned up. Saved his number in my contacts for all future work. Highly recommend!