Andrew was excellent from start to finish. He came out promptly, assessed the situation thoroughly, and clearly explained what was going on. He was friendly, understanding, and very knowledgeable. I appreciated his professionalism and honesty, and I would definitely recommend him to anyone needing HVAC service. read more

Andrew was very knowledgeable and efficient...Fixed a/c quickly.. He was very professional..

Amazing gal Nicole! Very knowledgeable and helpful. Just started working with them and hope to have a great experience fixing my AC issue read more

A very nice gentleman came over. Quick to diagnose and fix the issue. Took the time to explain which I really appreciated. Quick, Efficient, No BS. Jean​ read more

Andrew is amazing tech Very friendly and easy to work with... Quickly diagnosed and resolved it in no time!! read more

Unlike other repairmen, he had the part on him and fixed the first time out. Very nice.

It didn't take long for him to figure out what was wrong with the air conditioner. He had it fixed in about 30 minutes. I'm starting to get cool air now and it feels wonderful. read more

We love Eben! He has done for us what no one else could for 15 years - made our AC quieter.

A/C Tech. Came out diagnosed the problem fixed it and explained to my wife what he found and 30 minutes later he was heading out the door. He was very professional and courteous Thank You read more

Great service quality workmanship and knowledge value was great highly recommend them.

Please send your guys with rubber shoes for their dirty muddy shoes when entering someones house. I do not like dirty shoes were my toddlers plays on the carpet. That is my only compliant. Worst tech ever! They came a day late and said they had to turn the unit of until they can get someone to look at it. That no one will be in the office to schedule someone to come out til Monday. So maybe we will have someone come out Tuesday or Wednesday. What kind d of BS is that. We are in the middle of a heat wave! Idiots! read more

We got 2 different technicians to try to fix our A/C and they both diagnosed different parts that needed replacement. Neither part worked and one part (zone control board) was wired incorrectly which left our heater on nonstop for 2 days. This melted the wires destroying the part. We had to call out a different company after hours to come turn the heater off as the thermostat wouldn't and flipping the circuit didn't work. It took 2 months (June and July in Texas!) of using AR-TEX before we threw in the towel and switched to a different company and got a new system. I do not recommend this company! read more

AR Tex was assigned to fix my hvac issue by my home warranty. They sent a technician after 2 days, earliest appointment available and he didnt know what he was doing. He even admitted to not understanding what was the problem. That should have been the red flag I should have caught. He was on the phone with someone and said circuit board needs to be replaced. Took the service fee and put the claim with the warranty company. No communication, I had to call them to find out what's going on. Then they setup appointment to replace the circuit board, I am oversees so arranged for them to get in. Again no communication, when I called they said the thermostat needs to change. They set another day to come and said everything was fixesmd when I called. When my property manger checked, the issue still persisted. After calling, the lady on the phone was rude and said she will need a recall ticket to fix the issue, which I did. And this time they said the mitigation board and sensors need ro change for my absolutely new system. And this point, I had completely lost faith in them. I called Texas Select Air Company, who installed my hvac. They checked the issue and it was with the furnace board. He promptly fixed it. Had it bee for AR Tex, I would be going in circles. Extremely unprofessional, stay away from them. read more

The Ar-Tex team is remarkable; observing them at work was a great experience as they truly concentrated on every detail. They were very responsive to my inquiries and maintained a quiet atmosphere. I eagerly anticipate the follow-up visit, which I found quite impressive when I received that call. Overall, this company has a very focused,, cohesive, and dedicated team. read more

very efficient and professional and didnt take a long time to diagnose the problem and correct it

I was originally assigned AR-TEX through my home warranty after purchasing a home. The home warranty did not cover the repair (shocking...). I got a few quotes and paid the trip fees and the quotes were enough where it made more sense to put in a new unit (the mini split is only 4 years old). Decided to go with AR-TEX to seal up and recharge the system. They had to come out one extra time due to needing to order a second part, but they just finished the repair and it works great. Eben stayed and answered all my questions and was pleasant to work with. Nice to have AC again. read more

The technician was very prompt and explained everything and said they would submit it to my insurance and the repairs would probably be tomorrow (Saturday) I never heard anything back so I called and they called me back and the young lady that called told me that they would not submit the claim until the following business day. I take care of my uncle that has cancer and our house is 95 degrees and when I asked her "are you telling me we have to go all weekend with no ac"...her response to me was "yes ma'am we don't work on weekends" this is an ac company in Texas. She was very short and to the point. I did Not "I apologize " or anything. My uncle is very sick and I can not move him to a hotel. What ever happened to customer service. I am EXTREMELY disappointed in this company so far. I hope they can find the time to come out and fix our ac in the near future. I am disgusted right now. The only reason I am give a rating of 2 stars is for the technician Andrew that came out. He knows customer service and needs to be commended read more

I highly don't recommend this company. The customer service is terrible and whomever the female is that answers the phone ( if it gets answered) must be family to the owner of boss or must be sleeping with them because the attitude and disrespect that she talks to you with is terrible and when you ask to speak to someone in charge she always says that they will call you back and it never happens (3 different occasions) and them she lies to save herself. TOTALLY DISHONEST and DISRESPECTFUL read more

Amazing services and super helpful with tons of knowledge ! I will be having them come back to fix other issues

He did an amazing job and was very nice and kind and efficient. I would definitely recommend him in this company for any AC work

Michael provided us with prompt and thorough service. He's great and will highly recommend him to anyone.

my A/C is not fixed. your tech came out yesterday and said it was fixed. The fan stopped running right after he left, so there is a new problem now that was not there when you got here. you said it needed Freon and now the fan is not running at all. It was when you got here. Extremely upset. It's 90 degrees here in South Texas today. You would think you would care to come back out this morning to check the fan connection but you don't even care about your work and do not care that you left us a week with no A/C and now again after saying it was fixed. Michael was nice but you should care and come check the connection on this fan. You are very unprofessional scammers. read more

AR-TEX A/C AND HEATING - My fan base s not working. I called this morning and you said you would do nothing about it after you said you fixed it yesterday. - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

Troy the service technician was fast and courteous. Turn around time for the warranty work was good also.

I'm dealing with A/C issues that are the result of a bad repair by another company 6 months ago. Eben came out and spent considerable time diagnosing the issue and explaining to me what was happening. He was very capable and knowledgeable as well as friendly. I wish I could always work with him! read more

1st tech Eben diagnosed the problem as electrical and had me get an electrician out to replace breaker ( wasn't the problem). Replaced breaker and had to reopen claim on A/C because every couple of hours breaker would go off. Troy then came out and found both starter kit needed replacing as well as capacitor. Finally fixed and no worries. read more

Eben did an outstanding job! he taught me how to troubleshoot and preventative measures to make my AC last longer. Outstanding service!

Michael arrived on time, rapidly diagnosed my A/C problem, and fixed it with a new capacitor. Nice work! read more

I hate to say but I didn't get the repairman name but what a great experience. He located the problem but continued checking everything to make sure there were no other problems and then explained everything to me. Very seldom can I say I had such a great encounter... read more

AR-TEX A/C and Heating is a service provider for American Home Shield. Our Trane system went out and after 9 service calls, it still does not work. Contractor does not return calls. Claims to be trained in Trane / American Standard equipment, but has not provided any evidence of certification. Trane has no record of them. It's been 3 months without our main A/C. Definitely not a contractor to call if you are having issues. read more

Ebon was knowledgeable, professional, and friendly. He explained what he was replacing and I learned how to jeep my system going as long as possible. Thank you read more

Andrew did an amazing job on our AC very knowledgeable, friendly, and efficient.. Best service will use them again

Troy did excellent job and went above and beyond on the service call. He informed his arrival time and was very courteous and diagnosed issue immediately and filled in freon read more

Michael did a fantastic job caring for my home. He was punctual and provided excellent service.

Michael explained everything he was doing. He provided helpful tips to keep the unit working properly.

I have nothing but praise for AR-TEX! They came out on two separate jobs for me. One was to try to fix an HVAC system which a previous company assigned by the home warranty people had failed to repair and seemed to have really messed up after two weeks of delays and false starts. I'd been told a replacement part was needed but the previous company had not been able to install it at the time they left. Eben from AR-TEX came to the rescue. it took him 90 minutes of hard work, constantly moving from the condenser to the breaker box to the air handler to the thermostat before he could even untangle the mess they had left, but he got everything sorted out without any replacement part. And he was polite, tidy, punctual and pleasant, as was Danielle, their office manager who I dealt with to set up the appointments. Next, I had another unit where a replacement part really was needed. I agreed with AR-TEX to pay a certain price for the part but knew they could not obtain it immediately. I put down the money in advance only to discover that another local company could obtain the part the next day. Roger at AR-TEX, like a true gentleman, released me from what was a legally binding contract because he knew that my tenant was giving me a hard time over the lack of climate control and refunded the payment to my credit card immediately. A model of good business practice! I will definitely go back to AR-TEX in the future! read more

Terrible , Terrible company. Technician came out to mix my AC on a Tuesday and by Thursday the AC was out again. They never answer any emails, or their calls. This is the worst company I have ever dealt with. I wouldn't recommend this company to anyone. read more

Very bad, Their technician will try to replace your system even for a loose wire. Recently my warranty company assigned them and Technician Asby came to find the issue with AC heater not turning on. He was able to bring the system on by tightening one external wire. However he said heater is cracked and should not be ran and safe, he turned the gas valve off and kept the loose wire off. After he left I was able to bring the system on and worked ok. The warranty company assigned another company and they came and checked and confirmed that all is good and nothing else is need. This is not how business should be done. Total dishonesty and no integrity read more

Worst HVAC service ever! Not only did it take them 3 weeks over July/August 2024 to get my AC restored, they left the heater non-functional so that I had to call my home warranty company again. Another service company explained that the only task they performed to restore the heat was to turn the gas line to the HVAC unit on. When I complained to the owner of Ar-Tex, his response was "we didn't turn if off, someone else must've done it." Never use their service! read more

Missed the first 4 hour window, once we called they said they still had 2 customers ahead of us. We rescheduled, they then missed a 4 hour window again. They did text and say they would be late but it's been 6 hours now. Wouldnt recommend there service. read more

I had a tech come out and look at my system on a Friday. He mentioned I would have to be put on the schedule and that he would be here on Monday morning. no one came. I called the company and I was not on the schedule and they would put me on the schedule if I paid first. Why would I pay first? I ended up going with another company and found out what the tech said was wrong was not the problem, and that company had it up in running in a few hours for half the price. I will stick with the new company. I do not recommend this company to anyone. read more