WAY too many kids in a small place, absolute mad house and honestly dangerous. Water fountains…read moredon't work, bathrooms disgusting. We paid for 2 hours and staid for 25 minutes (too long)

The staff was incredibly friendly and helpful. I had seen so many negative reviews and almost…read morechanged my mind, but I'm glad I booked this. It was a good solution for a 1 year old birthday. Most of the kiddie play places would bore the older kids, and the older play areas would be out of the little kid's ability. Pump it Up was a nice happy medium where kids of all ages had a blast. The caterers are all familiar with this location so they show up right at the time you're allowed to set up your room. It's all very organized! I'm very happy with how our day turned out for my son's 1st rotation around the sun!

Helpful staff! Appreciate their patience with the rush of parties and all of the other things going…read moreon.

A really neat place, especially on a hot summer day…read more Well, this was our first visit to Kids Empire. However, my 5 and 3-year-old grandsons were pros. They played here earlier in the year with their parents. Today was a blazing hot day, and we wanted to have a nice day with the boys, so we chose to come here. The place is really neat. Large jungle gym type thing that kept my boys running for a full two hours. I mean running nearly nonstop. Now I will say parents/guardians need to watch their rug rats. On this contraption, there are a couple of areas where a kid could get hurt. But you kinda have to know your kid and have the ability to say "Don't you dare." But overall a safe playtime. As for the location: one small challenge is that the door and the counter are close. Which means it can be tight in that area as folks pay, take off their shoes, sign their waivers, and attempt to wrangle their herd. They give you containers for shoes and there are a few combination lockers available. No charge. There are tons of tables and chairs and I saw several birthday parties going on. There is some food offering here but not a meal. I don't think I'd plan on eating lunch here. There are plenty of sugar boost items though, candy and ice cream. Prices weren't that bad. Now not really the fault of the management but some kids are nuts (lol) and sadly some caregivers are not watching their borderline feral children. So again watch yours. With this said, I was shocked not to see staff (like a lifeguard at the beach) attempting to watch over the place. The location seemed clean, despite the 150 kids running around. So again: nice indoor play place, not many decent food options(no outside food allowed), watch your kids, and have a great time. I'm confident we will be back.

We love Kid Strong so much. We did some camp time here in the summer and the coaches were so…read morefriendly, my son had a blast even though he knew none of the kids going into it and they did a great job balancing different kinds of activities focused on both skill and confidence building.

Kid Strong has exceeded our expectations in every way! The staff are so attentive, professional,…read moreand have a great way of meeting kids where they are and pushing them in a really age appropriate way! We need more coaches like this for our kids! Communication is simple, the facility is clean, truly no complaints!

Friendly people with a relaxing atmosphere. The staff was very helpful and accommodating.read more

Never open when signs state. This is my third visit to this store. First time was fine. Second…read morevisit, employee didn't arrive until 27 min after opening time. Third time, arrive at 2:17 and store is closed.

My daughter, her friends and cousin had a blast celebrating her 6th birthday with a pizza party…read more Our teacher, Holly, was very friendly and did a great job teaching and entertaining the kids. YCA makes it super easy. We just showed up with cupcakes and balloons. We opted for their favor bags which included a spatula type tool, measuring spoon and recipe book. They provide plates, napkins, cups, and drink. Highly recommend.

My son's did a workshop here and they could not have loved it more! My boys are 5 and very active,…read moreso I was concerned about how they would be able to sit through a session, but the chef held their attention the entire time. This was over a week ago and they are still raving about it. Also the food that they made was delicious and it inspired them to eat vegetables! We will definitely be back.

Brought my family here when I had my children for spring break and they all loved it! Definitely…read moregoing to be returning next time we're all together again. Fun and inclusive for the adults, a good workout for sure! A+

Urban Air takes zero accountability for how their memberships are presented to customers. At the…read morecounter, the employee explained that the subscription could be canceled at any time and even mentioned she had seen it done before. Based on that information, I signed up. There is also pressure at the counter to make a quick decision, especially with a long line of customers waiting behind you, which makes it difficult to thoroughly read and understand the contract in its entirety before signing. After realizing the park's hours of operation did not work with my son's and my schedule, I immediately reached out by email requesting to cancel the membership. My request was denied. I also explained the financial hardship caused during the government shutdown, contacted corporate directly, and submitted a formal letter, yet they still refused to work with me. Unfortunately, this experience showed me that this park is not customer-focused. Customers are locked into a strict 12-month contract regardless of whether the membership becomes unusable, financially difficult, or was originally presented in a misleading way. PLEASE CHECK BUSINESS HOURS AND THE CANCELLATION POLICY CAREFULLY BEFORE SIGNING ANY CONTRACT.

We've wanted to stop it previously but never ended up enjoying it until a friend's birthday this…read moreweekend. The employees were amazing. So sweet and kind and very energetic. Coming from the perspective of a party attendee romp n roll took care of everything. They grabbed the pizzas and set everything up and cut the cake and passed everything out. As well as entertained a room of 2-6 year olds for almost 2 hours. Definitely going to have to check out a class now.

Absolutely love this place. Was really nervous to try it--thought there was no way it could be…read moreclean--and wasn't sure my baby or I would like it. But WOW, we do love it, and it is clean, and we go here all the time now! Classes are fun and engaging, open play time is great, the staff are welcoming and helpful, and the families who go here are generally very friendly and nice to socialize with. Miss Ashanti is an awesome class leader as well!