i worked for this company for 5 years. everything you read about them is 100% true. I felt disgusted with my self over what we had to do as drivers. just a few of the examples. we offer service to a small mom and pop place 50.00 a week for towels, mats whatever. within 4 or 5 months their bill would be like 150.00 a week. on the contract it states "aramark reserves the right to increase or adjust pricing ect". so they got away with it. we are encouraged to damage the product. its what the company calls "loss and ruin" we make money if towels get ripped, shirts get stained or holes in them and the mats get damaged.we would charge the customer full price for it, even if it was years old. we were expected to "find" 12 to 15% loss and ruin a week to how ever big our route was. if you didn't make those numbers you would be punished or have your route taken away. so we would damage the product our self's if we couldnt find it. most of the time we would do it to the big companies that wouldnt notice but the smaller routes where there were no big companies we had to do it a little bit to everyone. i have tons more examples of other shady things we would be expected to do. the one thing i can tell you that you can do to protect your self is make it time consuming and as hard as possible for the driver and they will be less likely to try anything and be more incline to get out of the contract if ur a smaller company and take up to much time. so what you do is easy tell the driver to count and record all the clothing they are picking up and dropping off. this means if last week they picked up 10 shirts and this week they brought 9 they lost one, where they would normally bill you for the missing shirt they now have to take responsibility for the missing item. same with the towels if they are charging u for the damaged ones tell them you want them to go through the towels and point the damaged ones out before they are taken. if the next week you get charged for them you can make the argument that the driver went through them and didnt find any so they are lying. but most of all this takes time and will frustrate the driver to the point hes willing to lose the stop. so when you want to cancel service they wont put up much of a fight. . i hope this helps. read more

We have been with Aramark for over 6 years. Service has been horrible, mats stink and uniforms are replaced with dirty, worn old uniforms. Wrote once and they did come out & apologize. Service improved slightly. Ordered replacement uniforms & again nasty nasty replacement. Was past contract so they presented me with a new contract. I of course took this as an opportunity to "shop". Sent letter explaining why I would not continue with them but now they are trying to keep me under contract for another 6 months or pay a penalty. States in my contract that if service issues are not resolved and they do not correct deficiencies that we can terminate contract. They will not honor this. read more

I sighned a contract and crossed off the auto renew. They say I didn't. Now they want me to stay 4 more years. The service or lack of is horrible. The service contract they emailed me looks forged they say I sighed it. Don't sigh anything without them leaving you a copy. My contact was to be returned to me after the manager also sighed it. They never gave it to me. Now they say the auto renew was not crossed off and initialed by me and my salesman. Do not use them for anything. They forgot who the customer is. Any company that needs an auto renew contract should keep business because of good service. I hope a lot of you read this and stay away from these people. They have been bad from the beginning read more

We were told that we would receive our complete order within two weeks of the purchase date. It has now been nearly two months and we are still getting our shirts in the mail a few at a time.... HOW INCONVENIET!!! I called to speak to someone about this issue and their response was an email saying we are having someone look into it. Well here we are a couple weeks later and apparently they are still "looking into it". AND on top of that the patches are VERY poorly stitched on. It looks like in one wash they will fall off... Needless to say we will NEVER use this company again. read more

Worst uniform company on the face of the earth. Have dealt with Cintas and many other uniform services and none have been nearly as bad as Aramark (not even close). We employees are required to pay 50% of the bill and we don't even get our shirts and pants back in a timely manner as required. We are mechanics and have 7 shirts and 7 pairs of pants to last a 5 day work week. Yet if we turn in our shirts for Wednesday pick-up, we certainly won't get them back next Wednesday. Most of us have started taking our uniforms home to wash them, which is a rip-off to have to do while paying not to mention ruining our washers/dryers/other clothes to have uniforms for work. On a side note, Aramark is so poorly equipped for customer support that they have to rent Penske trucks and occasionally drive their own personal cars to our facility to do their job. Unfortunately, my employer is locked into a contract with this sorry excuse of a uniform company. EMPLOYERS, IF YOU PUT YOUR EMPLOYEES FIRST THEN DO NOT USE THIS UNIFORM COMPANY!!! read more

Well lets see... We have them caught them on camera several times pulling in the driveway and having the delivery paper signed and driving back out without changing out the rugs. The first time we called a man with a giant gold watch and fancy shoes came in to watch the video. The second time I called the district manager about it and he told me that even though he did not change out the rugs, we still have them on our property so there fore they are going to do nothing about it. When we started we were paying about $75 and every other month there was some reason that they raised our rates. They told us it's in the contract that they could raise the rates when needed. If I could post photos I would!! The rugs were wadded up when he would get them from the truck and looked horrible. The edges were rolled causing major tripping hazards!! Also, they had different drivers all of the time so they never knew where the rugs went and several of them went months without ever being changed out. We did finally get out of our contract with them but are still plagued by their greed as I received an email this morning stating that they are bringing the logo mats out to us with a final bill for the 7 year old torn and worn rugs that say we have to pay full price on. Please people, do not believe a word they say! You need to read the fine print in the contract because what they tell you and what they have in the contract are two different things!!! BTW... if I could have given them 0 stars I would have. read more

Buyer beware this company are complete con artist. I subscribed with this company on good faith hoping they would be able to provide me service with microfiber towels and uniforms for my employees and floor mats with our logos on them. Only for the first few months they were very punctual and great to work with. After our driver got sick and was no longer handling our route it got divided by two different drivers which would always be short with the towel count or give us excuses that they were low on towels. Our floor mats with our company logo and information was never seen again and replaced by black generic floor mats that you can pick up at Home depot. Arturo Covarrubias the manager sends me a copy of my contract letting me know I'm stuck with this poor quality of service other wise having to pay the remainder of my contract which is over $3000. Don't use these guys and definitely have an attorney look at the paperwork before signing anything. read more

I am in the process of dumping Aramark. I was told by my previous driver that he could get me out of my contract at any time. I have a different driver now and was told I have 2 more years on my contract. In the meantime, they can raise their prices at anytime. I did send a cancellation letter and haven't heard back from them. My good friend's daughter is an attorney for a firm that specializes in this so that is the next step. I've talked to other companies and they can give me the same service for 40% of what Aramark charges. Why sign a contract if they can change prices whenever they please? Aramark sucks. read more

WORST uniform company ever. The agreement states they can raise the rate any time they want, and boy do they and if you call them on it they say all you have to do is not sign the receipt and write a letter to the district office and they will lower it back down. Talk about playing games. When we decided to use another company the delivery driver said we had 2 more years on the contract, when we called the local office they said we were out of contract in 1 month and then offered to lower our rate $30 a week if we stayed. NO F***ING way. I would never use them again and encourage others to switch companies. read more

This Aramark linen service for 37 rooms small hotels we sign up the service for hotel bed sheets only and hotel restroom and hotel corridor air freshener service. Until jan 29th 2018 Aramark never delivered the restroom product and corridor air freshener service and they still keep billing. also we order only ITEMS PRICE PER PCS 50 Queen Fitted Sheets .68 Cents 80 Queen Flat Sheets .64 Cents 50 King Fitted sheets .76 Cents 80 King Flat sheets .70 Cents This aramark Never Billed correctly and also Charge for $204 every week just for Inventory.We request the Damon Walker Manager to Fixed the billing error and he never correct the bills also never called so I give him a Warning to Discontinue the service because Lack of service of Aramark and Billing Errors. So we During this period They Never deliver any sheets and they still charge us every week $ 385.38 dollars 12/01/2017 12/15/2017 12/22/2017 01/05/18 Above dates they never deliver any sheets I would like to get a Proof if Aramark claim they did it. So on I called aramark head quarter and finally Austin area Aramark manager showed up on Jan 25th 2018 at 9:36am.I request why aramrk never fixed the billed? and why aramrk never deliver any sheets on last four weeks and they still charged $ 385.38 every weeks? and he has no answer so we ended the service and request to pick up there all dirty soils. so aramark delivery and pick up person MR.RIGO picked up some on jan 26th 2018 27 fitted queen sheets 27 king fitted 49 king flat 49 queen flat Mr.Rigo Come again hotel on Jan 30th 2018 109 queen flat 69 queen fitted 88 king fitted 112 king flat Then Mr.Rigo Come to hotel again on February 2nd for last pick up 68 queen fitted 108 queen flat 87 king fitted 122 king flat. So, On February 5th some one came from Aramark and drop the collection notice for $19348.88 include all Liquidation damage cost for early terminations. Aramrk has lots of complaints filed in past and i have all proof how many time i request Mr.Damon walker to fixed the billing errors and complaint not delivering any linens.also i have Mr.Rigo count all sheets i have a proof with his hand writings. I been in hotel business last 24 years and i am from newyork state just recently moved to Austin,Tx in 2016.we are using Morgan textile company for hotel linen service in Buffalo,newyork area for last 14 years and they never charge any Replacement inventory charge.I told many time Aramark Manager. I would complaints to BBB and i will Knock everything if possible to get Justice for My Business. I hope this will explain the Aramark company reputations.also I know many hotel owners and they have same problems with Aramark and they are all in fear off liquidations charges even company lack of service.also I am requesting to check all Aramark complaints and reviews from past customers on google and other sites.Thank you. Harry Patel. Owner Super 8 Austin Airport South. read more

WORST COMPANY EVER!!!!! The #1 problem with this company Is management! They lack communication with not just their costumers but also their drivers. There is constant ordered merchandise missing at ever single delivery! They set up their drivers to fail by not providing them with ALL the ordered merchandise, and then all they tell their costumers is that ''They will work on it''. The managers at the Atlanta Branch on Glen Iris Dr. are by far the worst The managers I have ever dealt with. They don't care about their employees or their costumers, they never answer the phone when they are needed, even when their own drivers are calling them when they are having an Issue. I would never In a million years recommend this company to any business or anyone looking for a Job. It's mind blowing that this company Is still In business and that there are people that are willing to work for them. It's simply sad! read more

If you read the review by J S. here our story is about the same only we are not a restaurant. We gave notice that we would be cancelling our uniform service (due to a number of issues such as constantly increasing prices even though we had a contract and not receiving coveralls but billing for them anyway) as of 1/8/18 and they agreed to pick up everything that day. Instead, they came to drop off, left us a bill (which they said was for the previous week) and then later came back and picked up everything. Then I received a bill for 1/15 which was disputed and they finally credited after a couple of calls to the manager. Then on 1/22 I received a bill for over $500.00 for ruined coveralls. We had the Easy Care contract which we paid $16.00 for every two weeks for over 6 years that should have covered ruin. So we didn't pay it. And then got a notice that they had sent us to collections for it. (And no one in the accounting department would talk to us anymore since it had been sent to collections - plus they never warned us they would be sending us to collections...) Their reasoning was that the invoice was after the contract date had expired - even though the ruin happened during the contract time period. We paid it because it seemed our only recourse other than to sue them which we don't have the time for and which would have cost more than the bill. So warning - use any other uniform service except Aramark! read more

Aramark uniform service could not be worse. It does begin with the contract as stated by other business customers. They raise their prices on their invoices without any justification and as a course of practice. Then, unless you catch it immediately, they have a new and increased price. Payments go through a lock box and much of their accounting is managed out of state, so there is a disconnect. They had many accounting errors which took manager approval to fix... eventually for some....We had so many driver changes within a year, it was hard to learn the names of the drivers due to their turnover. One of the drivers could not keep track of uniforms and they delivered other companies uniforms to us. It was so long in coming for our employees to get their uniforms returned that they just began to wash them at home so they had something to wear. When we cancelled our service they contested it and were very difficult to work with. Then, when they realized they couldn't get us on that route, they came while we were on vacation and left a bill for 10 times our weekly invoice. They also left uniforms here. As stated below, do yourself a favor and don't ever use them. They don't follow through on their word read more

I would NEVER recommend doing business with Aramark Uniform Services, Highland, IL district. I wish Yelp allowed a zero stars rating. I manage a Community bank in Southern Illinois. When I became manager, I unfortunately inherited a rug service contract with Aramark Uniform Services. Here is the long list of problems I have had with Aramark Uniform Services: 1) we have issues with the rugs being of poor quality and the ends curling, which make them a tripping hazard to our customers. Aramark Uniform Services made an attempt to correct our quality issues, and failed. 2) I made a mistake by failing to pay an invoice properly. Each month for 4 months when our statement was received, I was forced to call to get this corrected. Their customer service representatives could not get the issue resolved. After I finally realized it was our mistake, we made the correction and it took another 3 months of calls to get the statement corrected. 3) Each year on our anniversary date, Aramark Uniform Services raises their contract price. You must submit a request to dispute the raise in price in order to keep your costs the same as when you originally signed the contract. This is every year, so do not expect to pay the agreed upon price when signing a contract. They will try to raise it every year. Finally, cancelling your contract involves a drawn out process, which includes a written request, attempted corrections by the company and paying a portion of your contract. The company doesn't know it but I would have paid more than my contract price to no longer do business with Aramark Uniform Services. AVOID this company. read more

Do not under any circumstances use this company. They will lock you for 5 years, be dishonest in their pricing and then be unavailable to discuss your problems. None of this is our delivery guys problem it is all their corporate BS. We had a signed agreement with fixed price increases on anniversary dates only but guess what - every 3 months there was an increase that was NOT agreed to. I would have to call an ever changing district manager to fix the situation but it would happen all over again. Read our contract closely and it says that if your are not satisfied with any of their service (meaning anything) they 30 days to fix it. I have sent letters, documentation and the right words to get them to fix this problem. I made sure that 6 months before our "renewal" they were told via certified letter we would not be renewing. CAN'T WAIT!!!!! I have had quotes from other services for much less money and for shorter terms. NEVER SIGN A 5 YEAR CONTRACT WITH THEM! READ EVERYTHING AND DO NOT LET THEM SIGN ANYTHING WITHOUT YOU READING IT. read more