Awful, awful, awful. Granted, I am a small business, and I suppose they are used to dealing with bigger companies. However, not a single thing has gone right since I started working with them. The only person who seems to care is the original salesperson that set up my account, and by this point I think things are out of her hands. I started out being so excited to have a laundry service, something to make my life as a business owner just a bit easier. Week 1: I'm waiting in anticipation for laundry that doesn't arrive. I'm sad, but Damienne (the saleswoman I worked with) brought me sheets to get me by, and I'm impressed by that. Okay, I thought I was supposed to get an order that week, but maybe I misunderstood? Week 2: I get a pile of sheets that are stained and ripped, and no pillowcases. Also, the sheets aren't nearly big enough to cover even 3/4 of my bed. WTF? I could have just left my own dirty sheets on the bed for free. I call to discuss, and Damienne explains that I got the wrong order and that it will be taken care of. Several days later: Still no new sheets. I'm digging into my own personal supply of sheets, and not happy about it...wasn't this why I hired them? And I'm out of pillowcases, dammit Also, if I was being picky, they didn't leave me any laundry bags or a laundry stand, either...least of my concerns. ....And a few days after that: I complain again about not having pillowcases or the right sheets. I am told they will be here first thing in the morning. First thing the next morning: No sign of sheets or pillowcases. I call again, and am told that the correct sheets and pillowcases will be there in a few hours. I leave all the wrong-sized sheets in the hall for them. A few hours later: Between patients, I enter the hallway. I see pillowcases...and no sheets. They took ALL of my sheets, didn't replace them with anything, and now I have nothing to cover my bed...and I have a million patients coming in that day. I'm pissed. I call and rant that this place is ruining my life, getting all drama on them. I'm so angry! I can't believe how much PAYING THESE PEOPLE TO HELP ME has inconvenienced me. A few hours later, I get some sheets...seemingly a million. They are not the sheets that I ordered. At this point, I don't give a shit. All I care about is having some sort of clean covering on my bed so that my patients don't have to wallow in filth. Several days later: I call the company, and management really doesn't seem to care much about the situation, one way or the other. I explain that I will not pay for services, but will keep them for a few weeks to see if things straighten out (and by "straighten out", I mean I will keep them until I find someone, anyone else to do my f***ing sheets.) The next week: I get another delivery of sheets. They do not tell me they're coming, so now I am awash in a sea of f***ing sheets. There are sheets EVERYWHERE; they have become an entity of their own. I...can't...take...it... read more

Scam artist. Had a fry cook sign a 5 year auto renewing agreement instead of approaching appropriate management. They provide poor quality towels then threaten to sue if you change providers. Their contract specifically states that you are not allowed to cancel even if they do not meet industry linen standards. Avoid this company at all costs. read more

None of the invoices are the correct amounts. I've asked several times for updated accurate invoices based on the items we recieved each week. I have been told by our initial sales rep & the first 2 delivery guys that the delivery person would make adjustments to match what was delivered. We had 3 different delivery guys in less than 9 months. They must be an awful company to work for since nobody wants to stay with them for long. Once I expressed how unhappy I was with their service, I was also contacted by a regional customer service rep, Scott Voss, about having a meeting to go over our account & that didn't happen until 3 months later when I told them I was looking for a different linen company. Scott Voss called me to tell me he was going on vacation in September, but would set up a time to meet when he returned. I never heard from him until I contacted him in December. The lack of communication regarding what is delivered vs what is invoiced has me extremely concerned. I do not have the time to continually back track & double check the accuracy. I need to be able to trust that our vendors are only billing me for product received. This company is unethical, shady, sneaky & all things your business should stay away from. They increased prices without notifying me. We regularly recieved the wrong size linens. We were billed for paper towels we didn't receive, for Chef coats we didn't receive, for mop heads that were never changed out, for rugs that were never changed out. Whenever I would contact someone from AmeriPride, I was always given the run around. read more

Be prepared to get locked into a 5 year contract, terms are negotiable of course because nobody in their right mind would sign up for 5 year of 6% price increases (6% is what the contract says but they'll gouge up to 20% unless you fight an elusive manager and hold them to their own contract). That "6% once a year" actually turns into being nickel and dimed throughout the year for erroneous service charges and confusing quasi insurance you're forced to pay towards damages (which is often as much as the rental price, called "image care" or "inventory maintenance" and are fees charged relative to DOUBLE the quantity you're billed for.) Often there will be "computer errors" resulting in random invoices for consistent orders that will take months to be resolved if you're observant enough to catch them and call them out, otherwise it will just be your new pricing. If you do not have a driver that is 100% on top of your issues and actively trying to resolve them, you have no hope of having management help you. The management team has largely washed their hands of service related issues. If you do not see your driver, make certain every invoice is checked because the day you miss those erroneous price increases will cost you heavily. If you are not a customer worth more than $100/week you are 100% expendable. If you must sign up with this company, demand an express agreement and do not sign their contracts as month to month agreements are your only way to hold them accountable for terrible service. PLEASE BE ADVISED: you can get out of your contract by certified letter of dissatisfaction with service, give them 60 days to resolve the service issue or the contract is void, and it's very doubtful you're concern will be addressed. Otherwise you MUST send a certified letter 60 days prior to contract expiration sayin you don't want the contract to renew or you'll be on for another 5 YEARS of the same treatment. Or a trip to small claims court for (average of last 12 invoices)/2*(remaining time on your contract in weeks) but I'm highly skeptical much of their practices hold up in court. Perhaps you're okay with the strict binding language in their 5 year contracts, but there is nothing this company offers that others don't for lesser prices and probably better service. The "Family" side of this company has been kicked in the rear on the way out the door. This, even before they were swallowed by Aramark's conglomeration. read more

Nashville, TN I wished there were 0 stars to give this company. Their service is horrible and it is very difficult to have them be accountable for their horrible service. If you have signed a contract or are considering signing a contract, reconsider. They are the only vendor that I deal with who has asked me to sign a contract BTW. I signed a contract (which "automatically" renews) in retrospect I should have read closer and understood the extent you have to go to with their company to express dissatisfaction with their services, which according to the contract is via certified letter to the manager, not a simple discussion with their representative/delivery driver who you see weekly. After changing to another vendor I received a call from the "manager" first time since 2008 have I ever talked to this guy. He was more concerned with suing me for breach of contract and not handling my service issues. After our conversation I told him I would still rather go with another vendor. Days later I received two letters threatening to sue me for breach of contract unless I paid them a very inappropriate amount of damages for the extent of the contract. Small businesses have enough to deal with in the current business world and should not have to fight a huge linen company to do the right thing by their customer. Be forewarned their are numerous other linen companies who do a better job and do not require a contract to force you to do or continue to do business with them. Don't learn the hard way as I did and I am sure I am not the only small business out there that has been screwed over by this company. I am also writing the CEO Bill Evans at Ameripride to express my disbelief, I suggest if you are in the same boat you do the same thing. read more