Great service and price... I will definitely use this local company again. The guys we had were…read morevery professional and even with the little mix up they took care of it right away. My washer and dryer are excellent and I couldn't be happier customer.

Just purchased a Maytag washer MVW6230RHW2. Great service, pricing and delivery. We used Better…read moreElectric years ago when we built our house. Glad we came back. All service people were top notch. Next time we need a new appliance we will come back. Thanks again.

We had a great experience start to finish. Purchased a Washer and a Refrigerator that were just…read moredelivered and installed. Just our luck, they were even early for the delivery. The 2 gentlemen doing the installation were efficient, professional, and friendly.

I was blown away by my experience at Percy's. We need a new fridge / freezer unit and decided to…read moregive Percy's a shot. Our salesman's name was Nicolae and he couldn't have been more friendly / knowledgable. A+. He walked over to us 30 seconds after we walked in to ask if we needed help. We ended up buying an LG fridge and when we were on our way out, we saw that they had an Outlet room with many floor models on display. We looked around and found an unbelievable GE Profile ( a much more expensive model ) unit for a huge discount (1/2 off). I asked a salesman why it was marked down so much, (it turned out he was the owner, Alan Percy!) He said some had small scratches, some they just needed to move. We told him we are also looking for a high end range and hood. He told us the Outlet has incredible deals on both regular and luxury brands, and to check it daily to see what is in inventory. I asked if it would be difficult to change our minds and get the GE Fridge instead of the LG unit we had already purchased. He said "Whatever makes you happy". Try doing that at Lowes and see what they do! It's obvious that Percy's owners spend quite a bit of time focused on the culture and making sure it is customer service oriented. When you see one of the owners there, working the floor on a Saturday afternoon in August, you can see why the store runs so well. Most owners would be on vacation. Alan was there, leading by example. 2 minutes later, we made the exchange and were out the door. I HIGHLY recommend Percy's Great deals, personal service. We will be back!

I bought a package of 4 LG appliances. The experience at Sclamo's could not have been easier. The…read moredelivery person Aiden was fantastic! He took great care of the new appliances and his out going personality was refreshing.

Found a great deal on a microwave to mount over my stove great name brands. "Amana" very happy with…read morethe customer service, price was amazingly low at $230. works great!

My Electrolux vacuum would stop and restart by itself while using it. I took it to Leo's to repair…read more The owner and his nephew were very pleasant to do business with. It was ready within a week and works like a charm. The price was very reasonable. I would recommend them in a heartbeat.

I've been using Leo's vacuum for 20 years. I have an old Miele vacuum that I've had serviced there…read morerepeatedly. There's no one else in central Mass I would trust with it. Recently my daughter broke my power head. It's been discontinued for almost 15 years. I took my mom in to buy Miele bags for her machine and told the guys about my power head. They told me not to go to eBay, they could build me one. They called me a few days later and it was ready. I gave them my broken one to cannibalize for parts and they sold me the one they made for half the price of a used unit on eBay. Great local bu

We have used them more than once, hoping the poor service and lack of knowledge was just a one time…read moredeal. We like to help local businessman. However, each and every time they are unprofessional, and not knowledgeable. The last time we called them, they sent someone who seems like he did not know what to do with any thing built after 1980. His mannerisms were odd- he kept laughing for no reason and made my entire family uncomfortable. Do not call them.

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

I use Franks Appliance at my home and have had a great experience. Last week my older dad thought…read morehis fridge broken because he heard beeping in the area. Franks was out in record time. The technician realized it was the Smoke Alarm beeping, not the fridge. He changed the battery in the alarm and didn't charge for the visit. You can't beat service like that. Thanks to all at Franks for being great at what you do and for being great folks.

In November my son and I went to Lowe's in Worcester and ordered a new stove and dishwasher. My son…read moreopened a Lowe's account that day. The stove was delivered on time and we were told the dishwasher would be delivered at a later date, dependent upon when a plumber would be able to install it. The plumber informed my son on the date of expected delivery that he would NOT be able to deliver and install it because another part was required due to the age of our home. Another time the plumber allegedly went to pick up the dishwasher and it could not be located. Every issue required a visit to the store because nothing could be corrected by phone. After several attempts for delivery were postponed by Lowe's and/or the plumber, the dishwasher was finally installed (but not before we threatened to cancel the sale.) My son was told we would be given a $200 credit due to the months long inconvenience. As of today (March 18, five months later) the $200 STILL was not credited. My son was told tonight because we had already paid a large amount (approximately $900) we would only be credited $47. That logic baffles me and anyone with any common sense. I just waited almost 45 minutes on hold to speak with Richmond, the manager who told my son there is no way he can give us back any more than $47. I asked for his manager's name and was told Bob. Just Bob who won't be in the store until next week. I beg anyone who reads this to please go somewhere else. Gave it 1 star only because it wouldn't post with no stars or negative stars

Remodeling a condo in Worcester while living in California. They were a great help with large order…read moreand some issues that came up. Thanks for the great customer service, Efran!

Nothing they resell used mattress's in the state of Massachusetts and that's illegal for them to do…read moreso they've got terrible customer service and they're products are cheaply made and they're way overpriced

My request to the sales associate was clear ... "I'd like to purchase a sofa today and pay in full…read more No preference to color or style. Can you show me what you have available in store?" Puzzled he asked what I was looking for. I repeated my request. In a rude and abrasive tone he directed me to the Aaron's flyer. I thanked him for his time. I left and went to Bob's Discount Furniture where sales associate Matthew Taylor understood my request and I walked out with a sleeper sofa.

Best Deals in City ! Went to Furniture Now in Rochdale first…read moreboy is that store a rip-off idk why but mattresses look used their and furniture smelled moldy ... ran out of that place so fast almost left my shoes behind . So I googled mattress stores near by and thank god Factory Discount came up so I decided to check your store out. . Sales man where knowledgeable and not pushy ( like the store in Rochdale eww can't get that smell out of my head ). Factory Discount had the same mattress for half of their price .. Factory Discount will definitely recommend you to my family and friends Thank you so much Molly

I would definitely recommend coming here to buy a mattress and/or any furniture you need! Mark is,…read moreby far, one of the nicest people I have met and he provides stellar customer service. Because I am a student, I had to be very pragmatic with the mattress that I chose. Mark was extremely accommodating and worked with me to find the perfect mattress within the price range I was looking for. Additionally, the delivery process was as smooth as can be, and Mark kept in constant communication with me the day of, until it arrived. I most definitely had a great experience here and will be coming back in the future!