I am extremely disappointed with Duluth Trading Company's order process and fulfillment…read more I ordered a pair of pants and a shirt as a Father's Day gift, placing the order well in advance. After waiting and expecting the items to arrive, I was informed that the order never even made it to the warehouse for fulfillment. How does an order get accepted, payment processed, and then somehow never reach the warehouse? This is a basic failure of order management and customer service. The most frustrating part isn't even the delay--it's the lack of communication. I had to find out after the fact that the order was essentially lost within their system. If I hadn't followed up, who knows how long I would have been waiting. A company that charges premium prices should have reliable fulfillment processes and proactive communication when something goes wrong. Missing a Father's Day gift because an order never made it to the warehouse is unacceptable. Unfortunately, this experience has made me question whether I can trust Duluth Trading Company with future orders.

Made an on-line order. Minutes later I went back to the website and made a second order. For some…read morereason that second order is shipping to an old address. Immediately contacted customer service and they informed me that it was against their policy to cancel or modify an order once it has been placed. Asked to speak to a supervisor, and was transferred to an automated survey. They should close their Customer Service Department because they clearly don't provide service!

I'm dropping a star for service since I did some standing around waiting for someone to help me and…read moregetting someone to unlock a fitting room was impossible. However, the help I did receive was superb. Pam helped me select the right footbeds for my ski boots and made sure they felt good and fit right. The selection here is great, and the prices are reasonable. You will find everything you need for a comfortable day on the slopes.

Great selection of balaclavas and over the helmet ones, even in Feb, so late in the season.read more

going on seven weeks and my clubs still haven't shipped out, was told 2-4 and if I knew this long…read morewould have bought else where

Service was great. Cameron did an excellent job with the fitting process for a first timer like me…read more However, the website is misleading and tries to rope people in for a $100 (down from $400) full bag fitting, which is only available if you make a same day purchase of clubs. Had this information been more clearly stated online rather than in the fine print, I wouldn't have had to waste Cameron's time knowing that I wasn't ready to buy on the same day.

I have been doing business with them ever since I opened my Barber shop in 2016. Mike and the staff…read moreare always professional, fast, and they have ALWAYS, ALWAYS come through for us. They carry most of the best brands and top notch quality clothing/gear. I usually ask them to embroil or screen our logos on Shirts, Barber Capes, Aprons etc. Thank you for always taking care of us!

Incompetent place ... Took orders for HS Team Bags before Christmas we were told they would be in…read moreright after the new year . Well it's February and the bags aren't in after lots of Run around a and stories we find out the someone never placed the order . Stay Away

Drew's the man!! Young kid great attitude great service. No…read morepressure. Going back next week for a fitting.

I am a 64 years old female learning how to play golf. I have been to this location several times…read morelooking for assistance regarding buying golf clubs and looks like no one wants to work. Is like I was invisible! I noticed when a man walks in the world makes sense, "what's up, how can I help you?" One more thing I have been able to find some of the things I need on my own and they are of good value.

Great service! We got help with a vintage quilt top project and ended up leaving with everything we…read moreneeded to clean it and get it quilted. Great selection of vintage buttons, vintage patterns and a beautiful (& working!) Singer sewing machine. The quilt fabric selection is very nice, lots of fat squares and fabric by the yard too. I got a bunch of unique items for my sewing room. I will be back!

This is a wonderful new fabric and quilting store in West Acton. It's got really great fabric, as…read morewell as buttons and other notions, and accessories like cutting mats and rotary cutters. The owner says she'll be adding a customer lounge, plus workshops and classes! It's got an entrance in the rear of the building, where there is plenty off off-street parking. It's so great to have a new local fabric and quilting store!

I purchased skis and bindings from Al's Ski Barn in December 2025. When I followed up with a few…read morequestions about the bindings, the response came quickly, which was great, but it felt unnecessarily snarky and condescending. That kind of tone really soured the experience. Additionally, I compared prices for my specific ski and binding model and found better deals at other reputable retailers like evo and Backcountry.com. If you're looking for the best value and more friendly support, I'd recommend shopping around before choosing this retailer.

Always super helpful and always have what I need for anything skiing related. They even put on my…read morebindings for free when I got new skis. 100 percent recommend

This course is in good condition, compared to all other courses in the area. Employees and Staff…read moreare very nice and friendly. The rates are Very reasonable. If you want to Enjoy a good round of golf, play Woburn