When my mother needed in home help we turned to Visiting Angels…read more Right from the start their service was stellar. Pamela and Donna from the office were always available to answer my questions and help me navigate this new experience. My mother was matched with a wonderful care giver that meet with me to discuss what my mothers needs were. She truly made all the difference! With her care we were able to respect my mothers wishes to continue to live independently in her home. I was able to return to work knowing she was in good hands the days I couldn't be there. Thank you from the bottom of my heart, L King

I had used their services for Back up care through Bright Horizon. I wish I could give them one…read morestar. I have a 9 month old (who has a history of being hospitalized) and they sent a lady who did not speak English. If she did speak, it was words in English from which I was expected to infer. She was apparently a CNA, I am not sure in which country. I told her twice that my son has malrotated bowels and not to put pressure on his belly and yet she ended up wrapping a towel around his waist that she held him by to assist in walking. She had a ton of make up and perfume that ended up on my son's clothes. As a person, I have no complaints but in terms of qualifications - zero. This was supposed to be back up care when no one is home but I was using their services while I worked from home. I can't even imagine how she would have handled an emergency situation. They put my child in danger.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

I have been a resident at this facility since 1/16/26-7/2/26…read more The building is of old converted construction and occasionally, there are problems with the heat and AC. The building does need a complete plumbing and AC update. The maintenance staff does work very hard to keeps things operating properly. There are a few young ladies who work here making appointments and doing other paperwork for the patients. I will not mention any names but we all know who they are and I have to say Thank You to to them for their help and pleasant attitude. Sometimes I drive them crazy but they are very understanding and accommodating. The facilities social worker is very pleasant and helpful. There are minor (and sometimes) major operational problems with the facilities three Hoya Lifts. My room, the hallways and common areas are cleaned everyday of the week (not that they need It). In other reviews, some stated, upon entering the building, there was a strong odor of urine. I have been here for some time and I have never experienced that. There are everyday activities to keep the residents occupied and stimulated. The food is not 5 stars but it is fairly good for nursing home standards with a few outstanding dishes. There is a problem with some of the kitchen staff not being able to read and understand what you ordered due to the language barrier (or they just don't care). The kitchen director is constantly trying to correct the problem. However, as of this writing, the problem continues almost every day, three meals a day. I hope that he fixes it because at times, it can be very, very frustrating. Going on six months and NOTHING has been corrected. You would think that after six months, the problems would be corrected but not this place. Some will think that I'm a racist and I don't really care because everybody that knows me, knows differently. Everybody is entitled to work, however you should be able to communicate in the language of the country where you reside and are employed, no exceptions. Dock them an hour's wage for each mistake and in a few days, they'll be speaking perfect English:) As far as the nurses and nurses aides are concerned, its the same no matter where you go. Some are pleasant and like doing their job and others are very lazy and just plain miserable and unfriendly. There are some that would expend more energy trying to get out of doing their job properly than doing it right in the first place. I am not going to mention any names but I think that those not so nice and unfriendly people know who they are. However, to the pleasant and helpful staff (which there are quite a few and I won't mention their names), I have to say Thank You for making my stay a little more bearable, you were very kind to me. What drives me crazy is how some of the nurses are not fully prepared when it comes to providing such items as wound dressings, colostomy supplies, etc..... When one nurse gathers supplies for a patient, the others act like squirrels stealing the stored supplies for their patient's use. Example: I needed a wound to be dressed which should normally take no more than ten minutes. An hour later, the nurse returned because she had to search two other floors for the proper dressing which is extremely inefficient, time consuming and not very helpful for the patient. As I leave, I am giving this facility a 2.5 star rating and I hope that the owners and staff read it and make the necessary corrections and improvements because when you're recovering from an illness, the patient does not want to tolerate all of these petty, easily fixed problems. I would like to mention a few names of some of the people that were so kind to me but I won't. They know who they are:) Reply, Reply All or Forward

Horrible!!! Would not send a love one or even an enemy…read morethere!!! Over night the staff was not responsive! My husband acquired an infection there and Ultimately died!