After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

As a home health professional, I have treated patients at…read moreOak Park Place since it opened. I have also recommended this facility to many people and believe it is a great assisted living facility (and I have a lot of experience in many such facilities). The food, ambience, activities provided and overall care is really good and the residents seem quite happy!

The Burlington Woman's Club has been at Oak Park Place a few times and each time it is a delight…read more The staff at the reception area is always kind and friendly and also helpful. The foyer area is so welcoming, clean and warm. You truly feel like you have just entered someone's home. We couldn't imagine a better place than Oak Park Place for our older family and friends. Kudos to everyone there doing such a great job!

Our mom is in Waterford memory home in Virginia Beach. The lack of communication and commitment is…read moreso unprofessional. The caring and cleanliness of the facility is ridiculous. Even though our mom has dementia she is still a living person who is not dying, and deserves to be treated with human dignity. For people that have put their love ones in such a facility should go there every day at different times to actually see what goes on. From my experience the food is cold they don't cut up their meats, they don't wash their hands before they eat. They are but in a wheelchair and brought to the tv room for the majority of the day. Sometimes unsupervised. For me this is sad she wasn't brought here to die but to be loved and cared for. Always remember as a nurses assistant or CNA or management your job is to show compassion and hopefulness's to your patients. It doesn't take much. They are paying for your service and your salary.

Poor communication overall. Took 2 months to get a care plan, then it wasn't followed. Showers…read morewere not given on a regular basis and family members were not notified to step in. Family members cleaned toilet and sink on every visit. Found no toilet paper in the bathroom on 3 separate visits. Found loved one in dirty clothes on multiple visits. Saw new staff hires frequently. Some seemed unprepared to be working in a memory care facility. I had one staff member ask me what was wrong with my loved one. Finally moved loved one out after learning of a safety issue, which took over a month to address. Bottom line, a pretty facility doesn't mean good care.

Poor food, unqualified staff, money hungry operations Locked…read moreout of living area at 8 pm One star is generous rating

Another nice new senior living space. A little underused right now, but they have a good social…read morecalendar already in place (this is how I judge these things), and although a little short staffed I'm impressed with the ones I've met. Good parking for residents and visitors, the grounds are green and pleasant.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

My Father has lived at Revere Court for 6 years and I can't say enough good things about that…read moredecision. The staff is amazing and attentive. The programs they offer to our loved ones are exciting and enriching on a daily basis. Placing my Father in a memory care home was the most stressful and difficult decisions I've ever had to make but I'm so thankful I chose Revere Court. They put all my worries at ease and have handled the pandemic gracefully and carefully to keep our family members safe and loved.

My father has been at Revere Court for almost five years. We originally moved both my mother and…read morefather there together because my mother had Alzheimer's. They had a wonderful room together and were very happy. My dear mother passed about two years ago. My father wanted to stay in the room they shared her last few years and Revere Court told us that room would always be my father's room. The staff treats my father like family. They are kind, thoughtful and always treat him with respect no matter what. My family has been extremely happy with everyone there. Pam is exceptional. She is always there to answer any questions we have. I want to mention Jim the night nurse also. He has been always there for us when ever we needed to have dad checked on late at night or just a evening chat with dad. Thank you to all the staff there. We appreciate all of you.

Facility looks nice, but once you pass the secured entry to the rooms the scent of urine is in the…read moreair. There were multiple admin turnovers in 2023. Large turnover in permanent staff as well, as they all left after the good admin did. Program outsources for many nursing and caregiving shifts because of consistent staff vacancies. These temp staff are not well trained to the health and safety guidelines of the program or individual resident needs, and are not at all well supervised. Residents walking around with no pants on, soiled from urine or feces. Some haven't changed clothes in multiple days and smell like it. Many have visible bruises or cuts from falls and accidents bc of low supervision. Room doors are locked to keep residents out of their room during the day, and in them at night. Look at the pictures on social media- always the same small group of happy looking seniors while the facility itself houses very many more. There are a small number of really kind and caring individuals who do very good work with residents or at their role at Emerald, but they get overshadowed by those who are just collecting a paycheck- and the negative experiences that stem from that. Overall the program is not structured, staffed, supervised or equipped to provide high quality care for seniors.

Wow! All I can say. Everyone here is so kind and makes sure that everything is taken care of. From…read morethe people who are staying there, too the people who come to visit. I was so impressed by how diligent the staff is. My girlfriend's grandpa is there, he said he fell and staff recommend to get an X-ray just make sure nothing was broken. They said they would bring the X-ray machine to Emerald so they don't have to send him anywhere. Amazing! Thank you to the staff!

My family loves Cedar Lake. Highly recommend. Staff is friendly, chef is great, space smells great…read moreand everything is always clean. Various activities to do and great community.

My mom loves some of the staff and has made great friends but they are short staffed, and the food…read moreis cheap and repetitive. They don't act on the residents complaints.