NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

staff is great.....food is atrocious........I ended up buying food or having it delivered. it was…read morehighly salted, and most of the time I could not identify what it was. had to buy and store my own food in the refrigerator.

Wonderful people who are compassionate and helpful. Could not have asked for better care for my…read moremother.

all of the staff are courteous and friendly. they take care of you like you were a family member…read more i have been in various nursing homes for over 11 years and hillcrest is the best by far

If you're looking for a place that is "pretty and modern looking", this isn't what you want. Money…read moreisn't spent on esthetics, paintings, chandeliers, modern office furniture or any other unnecessary item just to market the place to relatives. Those corporation owned nursing homes, and there are many, care about financial returns for their investors and paintings on the wall are a cheap way of getting relatives to place their loved one in their facility. Hillcrest on the other hand, is privately owned by a family who is still involved and are part of the community. The staff at Hillcrest is absolutely amazing and I'm perplexed how they are able to find people who obviously love the elderly regardless of their needs. So, if you think mom or dad would rather look at the nice paintings on the wall and sit in the lobby on modern furniture, Hillcrest isn't for you. But if you feel mom and dad would like to be in a well-kept and nice place and be attended to by the very best people who demonstrate real caring, Hillcrest is where you want to be. Fyi, do your research especially on Medicare.gov before you make decisions about nursing homes. Medicare does extensive inspections and reporting of all nursing homes and the results are on their website. You will find that most nursing homes do not meet or exceed the 4 stars that Hillcrest is given, a testament to the efforts that are put into the care they give the patients. But then again, Medicare doesn't grade on how much investors earn in profits by rubbing two nickels together and forcing managers to find the least expensive and fewest caregivers. Medicare doesn't grade on how decorated the place is as they know the esthetics are just for selling the family. Medicare grades on the caregiving! One other piece of advice, do your research on the nursing home ownership. If it would take a lawyer to do a forensic analysis of ownership through multiple shell corporations, walk away fast. Those homes will put their profits well ahead of your loved one without a thought. My mother went to Hillcrest at the age of 98 and at the time, failing in mental capacity and she was already limited physically. She is nearing the end and every day she has been there I have had nothing but absolute respect and appreciation for the staff at Hillcrest. The staff at HIllcrest are the very best you can find.

After having difficulties dealing with a certain doctor Crystal pines went to bat for me and…read morecompletely had my back and got things handled for me. I've been here for a year now and I can't say enough good about these people. And unlike what another reviewer said, I don't have money. They do the job and do it well! Thank you CP for all you do!

I am a volunteer who has been visiting several residents of Crystal Pines for years. I visit 1-2…read moretimes each week, and over the years, I have noticed how dedicated and caring the staff is of each and every resident. I have noticed the aides and nurses having a good rapport with their patients. I have noticed that all the rooms I visit are clean. I love how the bird feeders outside some of the residents' windows are filled with feed to the delight of the watching residents (as well as the birds!) There are all kinds of activities, parties, and games and outside entertainment planned for the residents--something for everyone. The staff makes sure every resident who wants to participate is included. The Crystal Pines staff, from this volunteer's eyes, is a caring, incredibly dedicated group of people. Their hearts are in their jobs and their love for the residents, who they see as family, is crystal clear.

My family loves Cedar Lake. Highly recommend. Staff is friendly, chef is great, space smells great…read moreand everything is always clean. Various activities to do and great community.

My mom loves some of the staff and has made great friends but they are short staffed, and the food…read moreis cheap and repetitive. They don't act on the residents complaints.

Sunrise of Buffalo Grove is incompetent in their billing department…read more They are saying my mother owes them an additional $660 which was supposed to have been adjusted off of her previous bill. All I can say is if my mother didn't have me watching her bills from Sunrise she would be taken advantage of and I wonder how many of the residents there don't check their bills closely and just pay it.

Sunrise Assisted Living of Buffalo Grove has been my mother's home for Four years. They have given…read moreher excellent care! The caregivers are all kind and hardworking. There has been some turnover however there are several people we have known for all 4 years which is amazing. Her room is nice and big. There are plenty of places to sit and visit. Meals are organized and good food too.

I'd give this shithole 0 stars if I could. Do not send your loved ones here. My dad stayed for…read moremonths and eventually passed away here. When I tried to move him out after a couple of months, the staff was of absolutely no help at all, and would not release him. When I tried to move my mom in with him, the administration did not inform the staff that she would be staying. Drop off day was a nightmare that no one should have to go through. This place is horrible! Taken from their website: This facility does not currently meet the minimum staffing ratios required by law. Updates will be made quarterly on this website.

My mother was in the Terrace Nursing Home from 2/13/23 until 3/30/23 when she passed away at VISTA…read moreHospital. Amy Wallace (Site Administrator) and Patina Collins (Business Manger) along with their caring staff of nurses took excellent care of my mother at the end of her life. They were empathetic, sympathetic, kind, compassionate, the Terrace staff were excellent communicators and were attentive to my mom's medical needs. I recommend the Terrace to others seeking a nursing home in Lake County, IL. Regards, LBR

Dog Therapy with about 40 residents and all loved their visits. This place is the most amazing care…read morefacility that I have ever seen or been to. This is a place for the most discriminating people and their families! Beyond fabulous. Worth the cost.

I know this place well. Wonderful facility. Am posting only because no one does, except the one…read moreone-star rating someone gave them. Great place, great people. Your parents would love it there.