Bottom line up front...I am a big fan. Generous portions that are full of flavor and worth the…read moremoney! It took a bit of time to get our food, but once I realized that it was cooked to order I understood the wait. Then once I saw the portions I thought..."bonus". Then once I took my first bite I forgot about the wait time and was like oh hell yea!!!! Large crispy moist and FULL of flavor chicken. I did not specifically drive here from Marcellus to eat here...but as good as it was I could see making the drive from Marcellus just for this chicken. Total FAN... Totally a Friends and Family recommendation and Yelp Bookmark.

Food was amazing and workers were so friendly! Restaurant was clean and very inviting!read more

Great experience here, everyone is trying to help and service customers. Chicken is always great,…read morewe had nuggets, fries, chicken burger, etc. kids also got play in the playgrounds inside, get some relief from the long road trip.

Round Two of take my son to Airport. After dropping him off I was dying for some chick fil a. I…read moream a Georgia girl at times through and through where there is a chick-fil-a on every corner so I never pass up an opportunity to get chick-fil-a and yesterday was one of those days. I have been to this chick-fil-a numerous times as this was the first location in upstate NY. I got food to go for my trek home. Laurie was sweet and super nice and made sure I had everything I wanted. You can't beat the southern hospitality here even though it is located in NY. I highly recommend this location. Make sure you down load their app as this location frequently gives out coupons that can only be found on the app.

We came here during the evening and the restaurant was moderately busy. Even so, the staff managed…read morethe service quite well. The food tasted fresh and the presentation was simple but appealing. Prices matched the quality. Overall, it was a good experience

I want the legitimate complaint that I posted as well as went to the district manager regarding the…read moreabsolute absence of service and handling of my order and the heckling at the window and the disgusting amount of bad customer service games that the employee played with me over a simple order and was unprofessional as well as beyond failure at customer service and promoting their company it was disgraceful how I was treated because I didn't order multiple orders the employee acted like they put my order on the floor and scraped it and I did nothing disrespectful yet the employee was disrespectful and foul in THEY "" behavior. Beyond never recommending a Dairy Queen to ANYONE he, she, they too many pronouns in the in the future

Ordered online and my order was ready right on time. The Club Supreme is my go-to, and I love being…read moreable to customize it just how I like. Always fresh, flavorful, and made just right.

Just when we were actually enjoying a location it drops the ball hard like a few other locations…read morehave, we order 2 salads which we get least 3 times a week and the portions were insulting train your employees better, i guess no more jersey mikes the 2 locations in syracuse are awful and poorly trained.

8pm on a Thursday and you cannot order in the restaurant while the employees hide in the back. Upon…read moregetting home and trying to eat the bowls were a mess and cold and the chips stale. My garbage can ate well tonight.

Found a live bug running through a burrito bowl as soon as lid was removed. Took it back for…read morerefund. Will not return.

Don't know what the hype is on this chain. I don't think the food tastes like anything, really…read more Menu options are similar to KFC and I like the Colonel's apices better so... I'll pass on this one. Prompt service and fair prices.

I went through the drive thru on Fathers Day. I was very impressed with the food. It was freshly…read moremade. The popcorn shrimp was crispy, hot and delicious. The biscuit was the best biscuit I've had from a Popeyes in the Syracuse area. The red beans and rice was delicious. The rice was fluffy and perfect and the beans were smoky and hot. I had an unsweetened ice tea, it was smooth and not bitter. Very satisfying meal. A big thank you to the crew that was working today!

The two subs myself and a friend got were amazing! Both in flavor and in portion. The two people…read moreworking at this location were friendly and even gave us recommendations for their favorite sauces. The restaurant was clean and had all the necessary utensils, along with a clean space to sit.

What a disappointment my wife ordered a steak sub and it was completely cold and fully soggy from…read morebeing put upside down first time I've been let down by this location might not ever order again.

First off when you walk in the employees including the manager, just stare at you with a dirty look…read morelike they're aggravated you're even there... they don't greet you. They don't say one word to you. They ignore you for over five minutes.. they don't tell you just a moment or it will be a few moments. They don't say anything.. again just ignore you.. the manager was in the back yelling and complaining and swearing while kids were in the lobby that could hear the manager . Manger was in the back bagging food with no gloves also while touching her phone, she looked over at us repeatedly at the front counter and continuously ignored us. Workers don't greet you as well and just stare awkwardly with a angry look. Overall not a pleasant experience coming to this location.

We haven't been back in about 6-7 months and will not go back. Food is fine, but these kiosks that…read moreyou have to order on in the lobby don't work well and they should be an option only. BK only had one person taking orders before, how can you cut costs from there?

Grotto is hands down the best restaurant in Syracuse. From the hostess to serving staff, everyone…read moreis welcoming, delightful, and kind. They are attentive and able to answer questions. The food was delicious. So fresh, best ingredients, and so flavorful.

Special Arctic Char was fantastic. Seafood stew was also good. Great service. Crowded but good…read moreambiance

Love This Place, Helpful Staff and Great Prices for Great Foods. Their pizzas are amazing as well…read more And while you're there try a dessert.

First time here and definitely not disappointed. The staff…read morewas super helpful and friendly. I was excited to see they carry Pastabilities stretch bread and tomato oil. It's so convenient to grab it here instead of driving all the way to the restaurant when the craving hits. I tried the pastrami sandwich but I wasn't quite sure what toppings to add, so I might experiment with something different next time. I also picked up some fresh meat. I was satisfied with the selection this store offers. Overall, a great first visit. I'll definitely be back!