Alright now Arby's. You are slept on most of the time but I had to try that Cheesesteak! Went here for lunch before work started one day & was pleased!! They were offering a free Angus Cheesesteak with purchase so I figured I'd try my luck. Cheesesteaks are usually fantastic so I needed to sink my teeth into this. It was SO GOOD! Like surprisingly. The savory garlic spread they used paired so well with the meat, peppers, and onions. I will say the sogginess was a downside but I know that's hard to avoid when you've got moisture going on in a sandwich. Too bad it was limited time! Maybe it'll be like Taco Bell's nacho fries that they continually tease us with. Crinkle Fries are always good, I usually tend to stay away from their Curly Fries since every time I've gotten them they seem to be overcooked with no meaty-potato left inside. The Orange Cream Shake was so refreshing & delicious. The taste of summer! Orange Creamsicle will always be a hit. Oo! Oo!! Arby's cookies ain't half bad either. read more

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Sending out a French dip with no dip is diabolical. It's in the damn name. But I shouldn't be surprised yall the same ppl that never put cheddar on my beef and cheddar read more

Really enjoyed visiting the new, remodeled Arby's . Clean and well lit inside . Wanted to try the mint Andes shake . Also ordered curly fries and motz sticks to share . Hot food , perfectly crispy. Shakes were velvety smooth, nice combo of mint and chocolate. Better than the iconic shamrock shake.. dare I say . read more

This Arby's utilizes predatory pricing tactics. I ordered $20 worth of food and asked for a cup of water. After reviewing my receipt I realized that I had been charged the full price of a soft drink for my cup of water. Thinking this was an error I returned to the restaurant and was told by staff that a cup of water is the same price as a cup of soda as they have to cover the cost of the cup, straw and lid. My advice is instead of paying almost $3.00 for a cup of water at Hermitage Arby's drive a few feet down the road to a famous fast food restaurant establishment for lunch where you can buy any size soda for a dollar and they throw in a free cup. read more

I ordered a total of 3 market fresh turkey ranch and bacon sandwiches here on 2 separate visits and have yet to receive a market fresh turkey ranch and bacon sandwich. The first visit I received a reuben sandwich, which I threw away. I returned for a second visit thinking they can't possibly make the same mistake twice. I received 2 fresh turkey ranch and bacon wraps, which I thought about eating but threw away. I felt bad eating food I didn't pay for since my bank refunds my money every time I try to eat here. I hate to be a Karen but this is $22 worth of sandwiches and 0% order accuracy. Your job is to put the correct sandwich into a bag. Do your job. read more

Dirty, slightly ghetto, untrained staff...I love an Arby's but I won't be loving this one anytime soon.

most of the staff was nice. i was very uncomfortable and discussed with the "manager" who had leggings on with a whole right on the butt so you could see her underwear and everything. very unprofessional for a business. hopefully the management will do something not only about that but her attitude as well. i heard her talking nasty to employees and bringing drama into the work place. read more

Music is way too loud they cannot hear a customer's order. Then when the customer calls it to their attention they roll their eyes and get rude. Brought it to their attention that their one soda flavor was empty and they did NOTHING about it. Thank goodness we don't live in this area. Just passing through. We won't be back. Rude manager too! read more

Food is always amazing, the managers and crew are very nice and have GREAT customer service. the only complaint i have is that it's a little pricey...BUT IT IS WELL WORTH IT. Sincerely W/C out of Hermitage !!! read more

The food is good, BUT the shift manager is rude and has a major attitude problem. She argued with me about whether or not the beef n' cheese sandwich that I ordered had cheese or not. (It didn't) After arguing for a few minutes, I showed her the sandwich, and she said that because we touched it she couldn't take it. She yelled at the cook to make another one. (not charging us). The kitchen and dining area was dirty and the kitchen was under-staffed. The lady taking the money didn't give us our change back right away, because she shut the change drawer and needed to unlock it. The food took forever to get out for us to eat. I will NEVER go there again. I wouldn't even give it a star but with yelp.com, I had to give a star. Never again Arby's in Hermitage. read more

Food is good. Fresh and hot. Service is poor. Cashiers and drive through staff are very inattentive on multiple occasions, usually during the lunch hour. You would think they would be better prepared read more