5-24-11 ~ ARC CLEANING & RESTORATION - What a GREAT company to use. My hot water heater went on the blink on 5/8/11 around 11:00 PM. I had a small river of water on my guest bathroom floor. I thought the commode was leaking so I shut the water off, mopped it up, put towels down on the floor. The next moring the towels were all soaked again. I could not figure out what the problem was since I had shut the water off to the commode. I then went into the bedroom next to the bathroom, and the carpet was all wet by the closet door and upon opening the closet door that floor was a small river of water too. Oh, no.....I knew then it was the water heater. I, immediately called a plumber (Sunday) he came right out (emergency) and assessed the damage. On Monday he brought a new water heater and installed it. This is where ARC CLEANING & RESTORATION CAME IN. The plumber then informed me I would/should have a restoration place come out and look at the damage becasue they work independently of each other. He then gave me a writing pen with ARC's name and phone number on it. Since I had no idea whom to call, I looked ARC up online and liked everything I read about them. I, called them and spoke with Nina, and we set up an appointment. When the technician came out from ARC he assessed the damage (I had sneaky water behind the walls and behind floor board in the closet area) that you could not see plus I already had some mold growing on the wall. He did what had to be done with the big turbo blow dryers, etc and after 3 days of drying out the walls, a piece of my closet wall with the mold had to be cut out as well as the floor board. Then they make another appointment and someone else comes out and puts the wall and floor board all back together again. When they are all finished you would never know it all happened in the first place. ARC worked with me in a very timely manner and it was explained to me exactly what they were going to do and why they were doing it. I, was given an estimate of the charges and was told all they did was included in the estimate price. There was no stone left unturned and no hidden surprise charges. And the best part of all was the cleaning tech. that came out to my house was so polite. He was just the nicest man to do business with. I would definitely use this company again (hopefully won't have to :) and I would definitely recommend this company to my family and friends. I cannot say enough about the professional way everything was handled from Nina, in the office to the tech. that came to my house, to the timely manner everything was started and completed. Thank you ARC.....this business is ********** (10 stars) in my book. PS.I have home owner's insurance that paid for all of it. If you do not have insurance it can be expensive especially if you least expect it. Sandie V. , Clayton Ca. read more

About a month or so after buying my house, I started smelling something that appeared to be mildew underneath the house, coming from a couple vents along our side-access driveway. Later, the smell started coming from a vent in our backyard then eventually through a floor vent in our house. Come to find out there was a pipe that was broken. According to the plumber who came out to investigate plus a guy from ARC, it was decided that the pipe that had broken was done "manually" (house was a foreclosure). We were told it would take 1.5-2 days to clean up the sewage and treat underneath the house and that it would be $3,000. We scheduled the work and started on a Friday, however, the guy was about an hour late (apt was 7am-9am, however he did call at 8am to let me know). Once he got here, he worked for about 2.5hrs, cleaning up area so plumber could come in that day and fix the pipe. The following Monday, the came back to finish the job, arriving about 15mins late and again only worked 2.5hrs for total hours worked of 5hr. When I got home, I briefly inspected the job, only looking at the opening in our pantry he entered to go under the house. I could see work had been done but not appearing like I was explained - top soil would be taken then stuff sprayed onto ground to help the drying process. The area I looked at did not appear to have top soil take away. The next day, I went down completely under the house and I could tell they had cleaned up the mess and there was only a "musty" smell, not a "sewage" smell. From what I was told, it had looked like water had been under the house for at least a year. Did they clean up the mess down there? Yes. Did the sewage smell go away? Yes. Did they do everything they said they'd do regarding taking away the top soil? Yes-no-maybe? The ground was still pretty damp but not "muddy" yet I could tell looking at several areas, the ground was still pretty smooth. The main affected area? It did look like possible the top soil had been taken away since it wasn't smooth, but that could be from just being down there...I don't know. Both Nina and Tyron (hope I got his name correct - sorry if I didn't) were both pleasant to talk to and Nina was also very pleasant working with in trying to get our insurance to pay like they said (sorry Nina for the length it took). I'm basing my 3 stars solely on the fact that I was told 1.5 days to 2 days it would take to clean up the sewage when only a total of 5hrs was worked - this is more like only a 1/2 day and also, when asked about this, I couldn't really get a solid answer. Would I refer them to someone else or even use their service again should I need to? Possibly? I would be more attentive to the work going on then I was this time around. All in all, the cost was reasonable I feel and they were able to schedule me fairly quickly... read more

Lifesavers in Our Time of Crisis: A Stellar Experience with ARC Water Damage Company During a recent water damage crisis, ARC proved to be the beacon of hope and professionalism we desperately needed. From the moment we reached out to them, they went above and beyond to provide exceptional service and support, making a daunting situation much more manageable. One of the most impressive aspects of our experience with ARC was their remarkable responsiveness. Despite the urgency of our situation, they were able to mobilize and have a team at our location within a day. This swift response helped mitigate further damage and instilled confidence in their ability to handle the situation effectively. Upon arrival, ARC immediately impressed us with their thorough and transparent approach. They conducted a comprehensive assessment of the damage, meticulously documenting the affected areas with before pictures to provide a clear understanding of the scope of work required. This attention to detail not only reassured us but also demonstrated their commitment to transparency and accountability throughout the restoration process. What truly set ARC apart was their commitment to communication and education. From the outset, they took the time to explain their restoration process in detail, walking us through each step from beginning to end. Their professionalism and expertise were evident as they patiently answered all of our questions and addressed any concerns, ensuring we felt informed and empowered throughout the entire process. Throughout the restoration process, ARC maintained a high level of professionalism and dedication to their craft. Their team worked tirelessly to restore our property to its pre-damaged condition, utilizing advanced techniques and equipment to achieve remarkable results. Additionally, their commitment to quality was evident in their thorough post-restoration inspection, complete with after pictures to showcase the transformation. In conclusion, I cannot recommend ARC highly enough. In our time of need, they were a true lifeline, providing prompt, professional, and transparent service that exceeded our expectations. Their thorough process, clear communication, and unwavering dedication to excellence set them apart as a leader in their field. If you ever find yourself facing a water damage emergency, look no further than ARC Water Damage for expert assistance and peace of mind. read more

I had the privilege of working with ARC Water Damage recently, and I am compelled to share my experience. Their service is nothing short of stellar. One of the standout qualities of this company is their unparalleled responsiveness. In a time-sensitive situation like water damage, their quick action was invaluable. They understood the urgency of the matter and wasted no time in assessing the damage and implementing effective mitigation strategies. The company's expertise extended beyond the water mitigation process. Nina was incredibly helpful with navigating me through the insurance claims process and even set-up a time to make sure her crew was here when the insurance inspection was, along with offering to help talk to the agent after she provided the estimate for the full mitigation. Their team provided comprehensive support, guiding me through the necessary steps and ensuring that all the required documentation was in order. This not only alleviated a significant burden in such a terrible mess of a situation, but also expedited the insurance approval process. Timeliness was a consistent theme throughout my interaction with them. Not only did they promptly initiate the mitigation process, but they also adhered to the proposed timelines. Delays are often a concern in such situations, and I thought I would be waiting for 3 days while the house rotted. This efficiency demonstrated their commitment to customer satisfaction. What truly sets this company apart is their accommodation of customer needs. They recognized the disruptions caused by water damage and tailored their services to minimize inconvenience. Whether it was adjusting schedules to accommodate my availability or providing clear and transparent communication, their customer-centric approach was evident at every step. Net: my experience with this Water Mitigation company was exceptional. Their responsiveness, timeliness, and accommodation of customer needs set a benchmark for service excellence. I wholeheartedly recommend them to anyone in need of top-notch water mitigation services. This company not only restored my property but also instilled confidence in their ability to deliver exceptional results. I hope not to need their help again anytime soon, but know I will be in great hands if I'm in such an unfortunate situation again! read more

Very Dishonest!!!! I recently had ARC Restoration come in and do a mold test in my home. They took a chunk of sheet-rock out of my ceiling and sent it out to a lab for results. I was pregnant and was worried about the potential side effects that could cause on me and my family. They sent me the report back and I saw it was from a lab in Florida. First Nina at ARC called me and I asked her to explain the results to me. She stated It was a black mold and very toxic, meaning very much not good for health and obviously other reasons. Basically a big problem that you don't have a choice to fix or not. So I decided to call the Lab in FL myself. When I called they stated they couldn't talk to me unless ARC gave them authorization too. So they wouldn't give me any info on my results they performed. That put a red flag up in my head. I Called ARC and asked them to give me authorization and send me a report of them explaining my results they are claiming to me in email or mail. They said they would, no problem. Of course nothing and this continues for a month. Then it reaches they wont return my calls or emails. I finally had to contact the CA State License Board and file a complaint. After a couple months of dealing with them they got backed into a corner where they had no choice but to give me authorization. I called The Lab in FL and was so thankful I pursued this. Of course the lab told me, No not a black mold and no not toxic. A very common mold that you would find many places. Nothing at all to worry about. There is nothing harmful about it. That saved me thousands in unnecessary work. Its very sad there are companies out there like this. You always have to have your guard up. Hopefully someone reading this will see what I had to go through in the last trimester of my pregnancy. It was so stressful and ended up being a total lie. Obviously my opinion is don't use this company, they cannot be trusted. read more

During the 2nd weekend of July we noticed an unpleasant odor coming from both of our bathrooms. No matter what i tried to do (clean, replace bathroom rugs, shower curtains, etc.), the odor persisted and I knew something was really wrong. I lifted the floor board to access the crawl space and found the problem. I feared we had a major sewage leak and imagining more worse things that could possibly happen (how much water damage was caused beneath our home? Could we possibly have mold from the water damage.) I immediately found ARC Water Damage as the best reference by the awesome Yelp reviews. I left a voice mail and Nina responded within the hour. She was very kind and helpful. She sent out Tyrone to inspect the damage. Tyrone was very professional and friendly. He was +6ft. tall and went into a 3ft. crawl space like a boss and found the we had a cracked drain pipe from the kitchen. I was so relieved it wasn't a sewage leak. The smell was actually coming from dish water, food particles, etc. Tyrone was very fair and honest about giving us an honest price quote for the cleaning. Tyrone set up a cleaning appointment for the day after. At noon, Joe and another tech (my apologies for not knowing your name) performed the cleaning and did a wonderful job. They located the cracked pipe as well and i'm thankful that the communication was addressed to the plumber. Wow, they go above their duties and pass this information to the plumber that Nina referenced. Words cannot explain how grateful to find such great people. Tyrone and Nina communicated with us about referring a plumber that is very reliable from experience. This was a huge weight off my shoulders as I do not want to research another reliable and trusted service.Nina went above and beyond to call the plumber for us and now we have one coming in the day after cleaning. Thank you ARC for a job well done! read more

I rent a house in Dublin. We had been suffering from increasingly clogged drains and finally had the drains snaked. As it turned out, there was considerably worse clogging than what the plumber realized. As a result, the initial snaking operation made matters worse (through no fault of the plumber) and ended up causing some faulty plumbing connections to come unconnected. The result was 3 week's worth of raw sewage under the house. Fortunately (if you can say that!) it was at the end of January, so outside temps kept the smell minimized. When the plumber came to assess the situation, he came to the realization that it would be a health hazard to work under the house. Long story short, they recommended/contacted ARC Water Damage to come and do the cleanup so that the repairs could commence. Ben came out, assessed the situation and hooked up a dehumidifier, which immediately cut the smell/fumes by at least half. His crew came out first thing Monday morning. Oh and BTW, this was all occurring on Friday afternoon. So we had to deal with it over the weekend. But the effort took the situation from "Intolerable" to "slightly inconvenient", which was a VAST improvement. Ben's crew was on time and in about 4 hours, had the area ready for the plumbers. They laid fresh plastic and the disinfectant was even very pleasant! Ever watch "Dirty Jobs" on Discovery Channel? These guys need to be on it. Good guys who were sensitive to other people's nasty predicaments. Very commendable. As I mentioned, I rent the house, so I wasn't "financially disadvantaged". But it was a major pain in the....nose, so I'm glad that there's somebody out there who can do something like this. read more

We have a pool house in our back yard. At the end of the house there are two utilitity closest that open to the outside. Indside one of the closets is the hotwater heater. The house is about 12 years old and has had no problems. This day I opened the door to hotwater heater and was amazed to see mold about 3 feet up the wall all around the closet. Then I opened the next one and saw it about two feet up the walls. I could not hear any water running in the walls and could not see any leak around the tank. I called a plumber and he could not see or hear any leaks but there must be one somewhere. He would not do anything to the walls until after the mold had been removed. He recommended ARC they came out the same day and gave me an estimate. They started work the next day and were finished by the end of the day. The leak was a pin hole in a soder joint causing spray inside the wall. All of th insulation, dry wall and some framing had to be replaced. ARC romoved all moldy items and sprayed with mold retardant spray. They were clean and neat and reasonably priced. We had to remove half a wall in the bathroom inside the pool house which was not evident until the opened up the ajoining wall. This did require additional funds and time. Everything was sealed off during removal. I would recommend ARC for any kind of this work. read more

I had an unexpected water leak that eventually turned into a mold issue. After researching many companies, I found that ARC provided the most reasonable quote. Nina, the owner, promptly provided me with a quote, and we were able to set up the service shortly after. The process was smooth and efficient! The ARC crew was incredibly knowledgeable and guided me through every step of the process. They took the time to explain what needed to be done and ensured I understood the timeline and scope of the work. Any and all questions I had were answered promptly and with great detail, which gave me peace of mind during a stressful situation. Nina went above and beyond by assisting me with submitting all the necessary documents to my insurance company, making the entire experience seamless. Her professionalism, responsiveness, and dedication to customer satisfaction were truly impressive. The quality of work provided by ARC exceeded my expectations in addressing the water damage and mold issue. I am incredibly grateful for their expertise and support during this time. I would highly recommend ARC to anyone dealing with water damage or mold issues. Their exceptional service, reasonable pricing, and commitment to their customers make them stood out to me! read more

It was a hot summer evening when I heard a 'ka-bump!' that sort of sounded like an explosion and when I looked at the water gooshing out from under the utility room door on the lower floor I was soon to learn, as I stood in two inches of rising hot water, that I had a 75 gallon hot water heater. It had burst, and water was everywhere and spreading fast under the wall sills across the lower floors. Simply Green plumbing (excellent) referred me to ARC Water Damage Company, capably managed by Nina. She sent her skilled crew over to my house so quickly the walls were saved from what otherwise would have been incalculable damage. I didn't have to say a word to the crew---I just stepped back and saw that they knew just what to do and they did it FAST. Crew worked past midnight and saved the house and brought fans and set everything up and after three days of fans and water extraction equipment, there wasn't even so much as a hint of mold. Great crew, very helpful and courteous. ARC Water Management=stress relief. Their work ethic is tops! I hope I never have to go through something like this ever again, but if I do, I know who to call. Thank you Nina and crew. read more

A week ago our upstairs bathrooms backed-up and water started pouring down the kitchen ceiling, there's water everywhere. It was a such a nightmare!!! Luckily, someone recommended ARC restoration.I have never experienced such awful mess but this company cleaned it up very well. They made sure that my ceiling and my walls were dry and totally disinfected the area. I'm completely satisfied with their work. Everyone was very friendly and professional. These people really know what they're doing. Nina was so wonderful. She kept me informed at all times and always on top of things. Daniel was very polite and considerate and Tyrone's is an expert.He was very conscientious about his work. Then there's Andres who took Nina's place while she was out of the office. He relayed my messages promptly and follow-through. This company listened to all of our concerns, even the ones that seems ridiculously simple and worked very hard to our satisfaction. I was really surprised to read some negative comments here. Im glad I didnt see those while scouting for a restoration company or Id missed the chance of working with these people. I highly recommend ARC Restoration. read more

Back in May there was a water leak at my 94 year old dad's house and my brother tried to go under the house but said it was very damp and I needed to call a plumber. Mentioned the ground being damp to the plumber and he recommended I call ARC Water Damage to come and check it out and get it dried out before he could go under and fix the leak. Nina called me back right away and was an angel. She was extremely helpful and arranged for her team to come to the house right away to access the damage. Once they accessed the damage and informed me what needed to be done and I gave Nina the green light to proceed she scheduled her team to come out and dry out the area under the house almost immediately. Her team was very patient, kind, explained things clearly, kept in contact by letting me know when they were on their way and when they were done. I want to thank Nina and her amazing team for being there, explaining and being extremely helpful during such a stressful situation, and I would highly recommend ARC Water Damage. Their customer service, communication and work is beyond amazing and is something that a lot of companies/businesses don't have. read more

ARC was recommended by our plumber when he saw the disaster in our crawl space caused by a break in the main line leading to the sewer. I was pretty much in shock. ARC was needed to clean up before our plumber could safely get back in to fix the break. I heard back that same day from Nina from ARC who was amazingly able to arrange a crew to come In the next day to assess the mayhem (I'm exaggerating a little, but the whole event did kind of traumatize me). Arriving on time the next morning, were two wonderful techs who examined the scene and efficiently, calmly and respectfully let me know the amount of work they had to do. I approved their estimate and they were scheduled for the all day job very quickly. On cleanup day I was kept informed of what was happening and what they were finding. They were efficient and thorough and left their work area in perfect condition. They answered my zillions of questions very patiently and put me at ease. And they did a thorough and wonderful job. Their job is a very difficult one but I never heard one complaint! I'm so thankful my plumber recommended them. read more

When a plumber you trust refers you to a business he trusts, then it usually works out well in the end. And this is the case with my experience with ARC. Nina, the very friendly General Manager at ARC, kept in constant contact with me throughout the project. I was willing to pay the reasonable price she quoted but as it turned out my CSAA insurance paid for the brunt of the work. It took 3 days to dry out the water damage caused by a leaky pipe inside the walls of the house. It was strange, but when the work was done the workers cleaned up the area and simply left without saying a word to my tenants. Be aware that they do not repair nor paint the sheet rock that needed to be torn down. Nina referred me to a couple of sheet rock repair contractors located in Pleasanton. I called Mike, one of her recommendations, and he said it was too far for him to go for such a small job. I'm grateful to ARC for taking care of the mold and water damage since they are located in Pinole and my property is located across the bay in Rohnert Park, so they must be willing to do work throughout the bay area. read more

We hired ARC Restoration for Mold Remediation in our house (we used another company that used latest infrared technology to detect mold and identify sources of water seepage). Nina (the project manager) and her crew provided us with excellent service. Nina: - Is very responsive (ALWAYS answers her phone!) - Follows up pro-actively - Helped us through our Insurance Claim - Accommodated our request to leave the de-humidifier behind for a few more days as a precautionary step - Promptly installed a blower when we requested one - Coordinated with the plumbing company, and even scheduled their visit (we had requested her crew to work in tandem with the plumbing company, and Nina worked with both groups to make that possible) Her crew: - They are punctual, thorough and did a neat job cleaning up the place after the remediation work. - They also tested the structure for mold each time they stepped into the house (even if it was only to install a blower), in spite of conducting an after-test as soon as they completed the remediation. Overall, ARC Restoration deserves 5-stars! read more

I had a very slow water leak in my kitchen gathering under the wood laminate flooring and spreading into my living room! All unknown to me! I finally observed squishiness and discoloration /damage to flooring. A plumber came by that night and quickly found the leak and stopped it, but what to do about the damage? The plumber recommended ARC Water Damage and its owner Nina. I called ARC after 6 pm. I had a response within 20 minutes. It wasn't a flood, but I wanted the situation addressed pronto. Nina sent out a team the next day. Corina and Tyrone showed up. They were polite, sympathetic, respectful and very skilled and efficient. Within an hour, I had an estimate and decided to move forward. I booked the work order with Nina and boom, 8:30 am the next day Corina and Tyrone were back joined by Jesse. All 3 were great. Respectful of my home, professional, skilled, efficient and polite. The cleaned up after their work, advised me about next steps to take and were gone before 2pm. Wow! Now that's what I call service. I highly recommend ARC Water Damage without reservation. read more

From time to time we all get hit with a large problem or two, and that recently happened to us. We kept smelling a foul smell but did not know where it was coming from. We called a plumber who came out and inspected our crawl space. He found a 'lake' of very nasty looking and smelling water under the house. It even had mosquito larva in it. The plumber said he could not locate and repair the problem until things were made clean and accessible. Enter ARC Water Damage !! They came out and inspected the area. They immediately gave us a fair estimate to fix the mess. It took 4 days to do the massive clean-up, including water removal, 18 large bags of polluted dirt and other necessary work. When they were done, the bad smell was gone, the plumber could do his work and we finally had a nice home again. Nina worked with us very closely and helped us to work with the insurance company. Their workers are TOP rate, and always showed up on time to completed the job .. A BIG thanks to them and Nina! If you find yourself in need of water damage clean-up, .... ARC is the company to use !!! read more