This review is a year old, I forgot to post this. The general manager Nina Lauffer was amazing. The workers from ARC were very friendly and informative about the process. We deserved them chai as well! (Chilly day). We had to repair some water damage that was done by the rain over the years. And they helped to remove the bad area well. Even though we had to reschedule a few times because the tenant we had was a nuisance. Nina and her workers were very helpful to schedule timings according to our time because of the tenant. And thank you to Nina to prepare a document of the findings that were there. read more

We recently discovered a sewer leak under our house. We had three companies come out and give us an assessment and estimate. The first, was for $12,000, they said it was toilets (black water)and it would take 5 days. The second, was for $7,000, they said it was toilets and it would take 3 days. The ARC tech was able to crawl under the house, to the leak, and determine that it was not toilets, but our kitchen line(brown water). It would take a few hours and cost less than $2,000. They were able to come the next day and take care of the problem. They were professional, quick, and even left tarps in place under the house for the plumber who was coming the next day. We will defiantly call them again if we ever have a problem. Top notch customer service and honest. read more

We were getting some emergency plumbing work done when this particular plumber we went with flooded our condo and we were in desperate need of a water remediation company. Our usual plumber was booked 2 weeks out, which is why we couldn't have him do the emergency plumbing work, but he provided us with ARC's name to have them evaluate. As it was already late in the day and we were totally lost on the whole process, ARC was still able to come out around 7:30pm, and managed to assess and helped remediate some of the situation, puncturing a hole in our first floor ceiling to let out all the sitting water where our ceiling was visibly sagging. Although ARC seemed booked solid, and also based out of the East Bay, Joe and Jesse managed to come back late again the next day and worked tirelessly to get the walls and ceilings properly situated and dried out. Nina the GM was also a great resource for us for any questions we had. The whole process was painless and they were friendly and knowledgeable. I hope we don't need to call ARC again, but they'll be on our list should we need any other water remediation. read more

ARC Water Damage has absolutely helped us out in our time of need. When a pipe burst under our house, the plumber said he could do nothing to get the water turned back on until the water damage was addressed. As you can imagine, suddenly having no water and giant unexpected bills can be very stressful. ARC got to work immediately to deal with the water damage. The best part of working with this company is the general manager Nina. She helped me through every step of the process, always seemed available for my questions, and was the calming influence I so badly needed. Heck, she is still helping me after the job is done to try to get my insurance claim processed and figure out what to do next. Not sure what I would have done without her! read more

we returned from a movie to find it was raining -- indoors! a broken supply line was sending water through the ceiling in several locations. ARC Water Damage responded immediately, positioned fans where they had cut the necessary holes in the ceiling and dried us out in three days. No mold, thank goodness! They were prompt, professional and very effective. I hope I don't have to use them again but if I had a problem of this sort I surely would. Chris Kenber -- Danville read more

My washing machine incurred flooding from a faulty inlet solenoid valve, which has since been replaced. There was no automatic alarm, so the water percolated from my laundry room to the one directly below mine. The first I knew about this event, was from a plumber sent upstairs to my unit by the HOA. ARC Water Damage provided all the abatement measures needed to prepare the space for subsequent contractors on the drywall-, plumbing-, electrical- and painting work. This company was prompt and efficient and the preparations were reasonable, not opportunistic. ARC Water Damage also took care to segregate the regular work from the additional measures taken to address the exacerbated condition of the unit below mine. The anticipated damage there had worsened, because the owner of that unit had not made arrangements for access to her laundry room for 21 days. The only reason I have awarded 4 stars out of 5, was that the invoices I needed for my own claim against the washing machine manufacturer were not sufficiently detailed and needed some additional explanations. Nina was very helpful throughout. Perhaps these memories are still too fresh. I have taken the precaution of installing a catchment basin below my laundry appliances for any future events of this kind. I suggested to my HOA that these be made mandatory. read more

ARC cleaned up sewer leak damage below our house. They were timely and efficient. Our plumber was then able to get in to fix the leak. Our plumber said they did good work and their price was more than fair. I would recommend them. read more

I was referred to ARC by Fairway plumbing when I had a water heater leak. They were here the very next day. I was very happy with their work. I would recommend them to anybody. read more

Joe was extremely knowledgeable and informative with his inspection of the mold. We highly recommend working with Joe!!! He is wonderful and a real expert. read more

My God! Everyone at ARC was phenomenal. I was having difficulty with using the preferred provider Disaster Kleenup Solutions and was told to contact ARC. I was so glad that I did. After getting a full denial from my insurance company, Nina coached me on what to say to my homeowners association insurance company. (No, I didn't lie or omit, just explained in insurnace speak and was not denied.) Needless to say the association insurance did not deny us and all ensuing damages were paid. The whole crew came in and finished their job in under four hours. I was so impressed. Joseph who was the lead technician was a really nice guy and was able to answer all of my wife's questions. Please understand, insurance companies are out to deny if they can. If you have and flooding issues you do not have to use the preferred providers, especially if they are going to deny you. Please make sure to ask for Nina and all of your solutions regarding the damage will be taken care of. read more

Our townhouse had serious water damage due to a pipe leak next door that was not fixed in a timely manner. By the time we realized we had a problem, it was already moldy. Nina is great to work with, very knowledgeable, and is quick to respond. Joe and Jessie came out to contain the work. They did a great job, very quickly. read more

I feel like water restoration companies overcharge exorbitantly. They inherently have you over a barrel since it's an emergency situation and the mitigation has to happen quickly before any repair work can occur. That said, ARC did a really good job. Their dispatcher, maybe the owner?, Nina was able to get a crew out pretty quickly to Santa Rosa. She kept us posted all along the way. It seems they can operate all over the Bay Area efficiently, got the job done and communicated well. While these service providers seem like necessary evils, I believe ARC performed very well in servicing the drying out of saturated ceiling sheet rock we had from a water leak. read more

We returned from a short vacation to find a supply hose to a toilet had disengaged. Water had been jetting into the house for days. Our plumber recommended ARC and they were wonderful. I called Nina and she had a crew come out quickly. They did a fantastic job of moving furniture and countless sundries in order to tear out sheetrock, flooring, tiles, etc. Tyrone and Jack were so nice and took good care of our belongings. Within a week, our flooded house was dry and ready for repair. Nina was a great help to me throughout the entire process. I would absolutely recommend ARC Water Damage for mitigation services! read more

I strongly recommend ARC Water Damage. I've used their services on a couple occasions. Due to sewage pipes etc. They have done it correctly and in a timely fashion in order to get me and my children home ASAP -Roshanda W read more

ARC came to my house about five years back because there was an odor underneath my house and it was determined to be a burst pipe. The plumbers came and fixed the pipe, and afterwards ARC came by to dry out the crawl space and sanitize the area. The odor was gone , and they took pictures for us to show us how it look after they cleaned everything up. We were happy with the work. Then you might ask - why did it take me over 5 years to share this review. Recently my parents wanted their crawl space looked at because they were concerned with water damage /standing water because their yard has an issue with some flooding and they were worried that the water will get into the vents. The ARC team came by, evaluated the space, and gave them an HONEST assessment of the space - reassuring them that they did not need any crawl space cleanup services. I am so appreciative of this as I know there are other companies who may make up some issue to cheat seniors of their money. The latter experience experience was really what prompted me to write this review! read more

When our neighbor texted us that their ceiling was wet, we weren't sure how to get it sorted out quickly. We found Nina's firm from our plumber and what an awesome recommendation it turned out to be. I worked with Nina directly and she was amazing to work with. She was responsive (both email and text), empathetic, and more importantly professional and punctual. She got her crew to inspect the damage the very next day. She had her crew come to open and treat the damage within just a few days. Their crew also coordinated with our plumber. The best part was Nina's contacts to find a GC to patch the drywall. Finding a person, a reliable person to be able to do the drywall is so hard these days and Nina not only recommended a GC but she also convinced them to do the job even though it was too small. Many thanks to Nina for going over and beyond to help get this resolved. Highly recommend her firm. read more

They did mold remediation for me. They came out right away, checked the problem very meticulously, gave a reasonable bid, and throroughly took care of the problem. However, getting them to send you the mold remediation report is like pulling teeth. They do good work, however. If you decide to use them, you might want to pass on getting a report from them because it's too much work to get them to send it. By the way, their 800 number is 1.800.517.1114. read more

update - they called me yesterday (Saturday, the day they wanted me to sit home all day waiting for their contractor to maybe show up) - NOT to follow up on re-scheduling the completion of the work, but to get a fax or email from me, message said they have to send me "something". Maybe a certificate of de-molding? Maybe some sort of retaliation for posting on yelp - who knows. Called them back three times, no response. (Interesting, since they have a 24-hour line for emergency response - I guess that's just to get new business, not to take care of existing customers.) So still no confirmation of when they will finish the job, even though last week we talked about scheduling the guy for tomorrow. So, I guess it'll have to be a surprise. I'll keep you posted... I am really glad I withheld payment on this job until completion - normally they force you to pay as you go, leaving you with absolutely no leverage to get the job completed in a timely manner, or completed at all, for that matter. (Of course, even with no payment it appears they are not too motivated, 'cuz it still ain't done.....) I feel very confident that if I had used the other company, this job (which wasn't that big to begin with) would have been totally complete in 4-5 days. With these guys it's been 10 days, and counting. At this point, everything is dry, and they just need to replace the carpet pad that they had to remove, re-install the dried carpeting and re-attach my baseboards. Right now the front of my house is a construction zone, and I just want it put back the way it was - that's what they say they do - I just want them to do it. read more

This is the second time I used ARC for a property with water damage in Solano County. Based on the first experience, I did not call anyone else, I trusted them. The final bill was 1.5 times the original estimate. I have no reason to doubt that that amount of work was done. I just do not believe a professional could make the big of a mistake in estimating. Had I known it would be higher, I could have chosen to shop around. read more

Contacted Nina, we scheduled an appointment time Dan and Zach were at the house promptly. Dan inspected the water damage and gave me the estimate, and began the work immediately. The debris clean up took 4 hours, and the house was back to NORMAL, odor free!! Thanks, Dan and Zack you guys are Awesome!!! read more

Had a broken pipe under our guest bathroom causing the bad smells you'd expect. The guys from ARC came out within 2 hours, and got the nastiness cleaned up and deodorized in our crawl space efficiently and cleanly so the plumber could repair the pipe. And for a decent price. Joe and Jesse were great. Thank you guys! read more

We have a house in Vallejo that was having a water and mold issue. Our tenants told us they felt there was mold all around the house and we thought it was a good idea to have a professional company come out to diagnose the issue. I called the ARC around 9 pm and did not expect to get a call back that night, but Nina called me right back. I explained the problem with the tenant thinking they had black mold and she discussed the best way to go and that they would only test if they felt it was necessary. Our tech Joe was right on time. very nice and very professional. He looked in the crawl space and immediately put me at ease and the tenant by letting him know that the line all around the house was not mold, but was lime from the water that was sitting under the house. He looked around and did not see any evidence of Black mold. He then went inside so the tenant could show him where they found mold. He let them know that there is mold everywhere and in his opinion, we had no black mold. He also told them that they needed to move the furniture away from the walls and have less clutter. They needed to use the dehumidfier that and leave the window open when they shower. It was great that he backed up when we had told them already! He did not feel it needed to be tested. I told Joe that a plumber was coming out to give me an estimate on a sump pump but would not be there for another 20 minutes or so. He said he would come back to talk to the plumber if I wanted him to. I thought that was excellent customer service! He did come back. The tenant insisted that we test for mold, so Joe had to come back 1 more time. The test itself took longer than we thought to get back from the lab, but Nina made a point of getting it to me -even on a satudayl She even got my questions answered right away from the lab. I hope I never need their services again, but if you need a good, reliable water damage company, I suggest you use ARC. They give excellent customer service! read more

These guys were great! I had a water that went bad and in the process of getting it replaced there was some noticeable water damage in it's surroundings. Nina, the service manager, made sure the water damage was repaired as quickly as possible so I can have my new water heater in place minimizing the amount of days with not hot water. Brrrrr! Thanks again Nina and crew! read more

ARC cleaned up an emergency sewer leak damage underneath our house. They came out to inspect it and give us an estimate quickly, Nina worked with our plumber in scheduling the cleanup and their pipe work so that we would only be without water for shortest timeframe possible. The technicians were professional and knowledgable. Their price was fair and I would recommend them. read more

I am very happy! After much trouble trying to get my bathroom fixed by "other" contractors- these guys came through. Clean, polite, on time, fair price... What more do you want? And Nina (the project manager) is SUCH a doll!!! After all the skeezy, dirty, slimy, dishonest contractors out there- Do yourself a favor, use ARC.... read more

eview: We recently experienced extensive flood damage in our brand new home 3 days after we moved in. Our evil toilet backed up sewage water and debris and damaged our brand new hard wood floors. In a panic we did as much as we could to stop the toilet from spewing hazardous waste. ARC cleaning and restoration was God sent as they cleaned up the stinky mess and made sure our flloors and walls were dry to prevent any further damage or mold. Nina is very professional and a pleasure to work with. She attended to all our needs and made sure that the job was done well and on time. I highly recommend this place for those that are in need of cleaning or restoration. Maio & Heather Fairfield, CA read more

When our washing machine was overflowing and had flooded our entire apartment we were so unaware of what to do next or who to call. ARC was fantastic they were incredibly quick, helpful and accommodating. They came in early and came every day to check in on how the carpet was drying, I'm pretty sure they saved our carpet and albeit the fans were loud and annoying but helpful and that's all that matters. So thankful for their help and would totally recommend them to anyone should you require professionals in this space. read more

Albert Nahman plumbing recommended ARC to complete the cleanup and mitigate my water heater leak. Nina is super helpful and accessible, and Joe was so patient with all my questions. They are efficient, clean and helpful. Thank you! read more

Great service from a terrific crew. They came in right after a flood in our home and they were very professional and kind at a difficult time. Amazing, every one of them! read more

I'm a plumber located in sonoma co. I have had many seemingly horrible situations involving leaks in homes and also leaks in sewage underneath homes. I met a representative from ARC about 5 years ago and from then on used them many times. They've taken those seemingly horrible situations and resolved them! they prevented mold from overtaking one home in san francisco, they cleaned up raw sewage under a house in petaluma so I could have proper working conditions and they've also prevented water damage inside a home in san rafael area. I'm impressed with affordable rates and the area coverage their available for. I've used them for years and will continue for years to come. all the customers i've gone back to that experienced ARC have all good things to say about the company. thank you for being a positive referral for My business! A business I trust! read more

These folks are great. I had a really disgusting sewage spill in my basement, and they came out immediately to give me an estimate. They returned the next day and cleaned EVERYTHING. The basement has never been this clean. The people who actually did the work were really pleasant to work with, too. My plumbers said they work with this company all the time, and are very pleased with the consistent good work they do. I really hope this never happens to us again, but if it ever does, ARC is the company I'll call. read more

There is always a great deal of uncertainty and worry when water is flowing into your home. Because most of us have little knowledge of what is needed to solve the problem, there is no option but to trust that those solving the issue are knowledgeable and fair. Arc was prompt in responding. The work involved more than I expected--tearing out carpeting and bringing in fans. Communication with staff members was cordial and they did their best to answer my questions. The cost was more than I expected. I wondered about Drayage fees, Travel fees, Administrative fees, and Disposal fees. read more

Less than 2 months after moving into our home, our house suffered significant water damage from a clogged drain. We didn't realize the extent of the damage and thought things would just dry on their own over time, until we noticed the hardwood floors buckling. After doing some research online, we decided calling in the professionals to dry the house was the proper thing to do. I called two companies, one of which was a nationwide franchise. Both quotes were outrageous. It was also nearly impossible to reach someone responsive on the other end of the line with the larger company. I then found ARC via YELP and decided to get an estimate from them. Ben came out to inspect the house. Immediately we sensed that he was an intelligent person who knew his craft and cared about doing the right thing. He wasn't just there to sell his company's services and generate revenue. The water damage incident was extremely stressful for us, as it was our first house and we were dealing with an uncooperative insurance company. ARC, by contrast, was reassuring and easy to work with. My calls were always promptly returned by Ben and Nina (from the office), and they even offered support on dealing with the insurance company should I have needed it. Work was started as soon as we made a decision to proceed. Ben made a couple of follow up/monitor visits and it was a pleasure to talk to him every time. I had become a bit weary of contractors by then, but I felt confident and comfortable dealing with Ben and Nina. I found them dependable and trustworthy. In the end, my house was dried, and we even came under the initial estimate, which was extremely reasonable in comparison to the first two quotes from the other companies. Ben, in particular, was not only professional, but also just a nice and cool guy. I highly recommend ARC if you should ever find yourself in the unfortunately position of needing a water restoration company. read more

Yesterday we had 4" black water removed from under our house and had such a good experience. Earlier in the week, my husband spoke to Nina, the Manager, and scheduled for Joe and Jesse to come out and give us a quote. We had also asked two other companies to quote as well. ARC was the best price and Joe and Jesse arrived promptly at 8am yesterday to complete the work. I was told that the job would take around 4 hours. I felt comfortable leaving them at the house while I went to work (they are professionally and trustworthy) and the Joe called me at 12noon to say the job was complete - as promised! When I got home, my house smelled a slight minty fresh! Joe had also coordinated with our plumber who arrived promptly to fix the offending pipe under our office. If you have a black water issue - don't waste time with other companies - call ARC!!!! read more

I'm so glad I was referred to Nina and her crew at ARC Water Damage. After receiving a high quote for repairing sheetrock water damage and mold in my garage, I was concerned that this was my only option. Then my plumber, Elite Plumbing (thank you!), told me to call Nina. One of her guys came out and performed an inspection. They gave me a much more reasonable estimate and completed the work, all within a couple of days. I was really impressed with how professional and efficient they were. Nina was easy to communicate with, reliable and I felt like she had my best interests in mind. Highly recommend them! Thank you! read more

We just had Tyrone and John over here from ARC to cleanup and prep the drainage area in our crawlspace. They were running a little late but called to advise me and once they arrived they got down to business and professionally got the job done. I was very pleased with their efficiency on what can't be a very pleasant job. Thanks to Nina, Joe, Tyrone and John for the timely response to our urgent need. read more

We had some water damage in our garage and were concerned about black mold and and other damage. We called on a Friday afternoon and Nina was wonderful and sent someone the next day. Joe and Jesse came out on Saturday, right on time. Joe examined the area and told us what we needed to do - he even suggested a less expensive way to get the wall board and shelving removed. He additionally looked at our bathroom to check for mold. He gave us a lot of information about roofers and what to do with tile. All this as part of a free estimate. We were very impressed and will definitely use them once we have the preliminary prep work done by a local handyman. read more

A bit slow in responding to my request for a bid. We played phone tag a number of times. The bid was received right after the site visit. The bid was reasonable, but we never heard back on some follow-up questions so we went with another firm. Can't say for sure, but perhaps everyone was too busy dealing with the San Jose flooding. Just so you know, we paid $50 for our estimate. If we had awarded the work to ARC, they would have credited the bid payment against the cost of the project. read more

The best thing about ARC are the people who work for the company. The guys who came over the house were helpful, friendly, and do their work well. The project manager Nina is the best! She is so sweet and answered my many many questions. Overall they made a bad situation much better and we appreciate all their help. read more

Called Arc at the referral of my plumber - we had a pipe in the bathroom sink that burst overnight. Nina at Arc sent someone over - they had the equipment in place to dry it out. Handled all the hassle with the insurance company and even referred me to Contractors who could put the place back together - highly recommend. Final came in below estimate. read more