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    Arcem EV

    1.0 (1 review)
    Open 10:00 am - 6:00 pm

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    Services - Arcem EV

    Vehicle battery testing

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    4 months ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    1.8
    (6 reviews)

    The employees were very nice but offered to teach me how to do something and the proceeded to send…read moreme elsewhere. Ended up not even being what they said was wrong.

    I am done with O'Reilly Auto Parts too!…read more After paying for a jump start today, I immediately drove to O'Reilly's in Little River. I went in to the store and told the attendant that I needed a new battery. I knew that the battery in my car was at least six years old. The attendant brought his battery tester out to my car, connected cables to my battery and proceeded to push a lot of buttons without communicating. He then stopped and told me "There's part of your problem," pointing to the negative terminal of the battery. He told me the cable was so loose that he could not get any reading on the status of my battery. He made no attempt to remove the "loose connector" and attach his diagnositic equipment to the terminal itself. He told me to start my car. It started immediately. He then told me to go home and clean my battery terminals and the connections, then reattach them so that they are tight. He told me that that the battery in his vehicle has a battery that is seven years old and healthy. He told me "You have a good battery." This seems like a strange thing to tell a customer when just moments earlier he told me that because of the "loose connection" he could not get any reading on my battery. I then departed and went to my local (non-chain) garage. They diagnosed, and told me that I had a bad cell in my battery, and replaced it. I took this as a sign to never use O'Reilly again. They didn't even want to make the sale of a battery today. Are they realizing that their batteries are inferior? When I had my previous vehicle, I purchased a battery from O'Reilly with a three year warranty. It died after two years, and I got a free replacement. Not long after this, I sold the vehicle, so I do not know how long that battery would last. In contrast to my experience today, the service was excellent five years ago. Today, I realize that not only are O'Reilly products substandard, but their level of customer service has astoundingly diminished.

    Arcem EV - golfcartdealers - Updated June 2026

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