The employees were very nice but offered to teach me how to do something and the proceeded to send me elsewhere. Ended up not even being what they said was wrong. read more

I am done with O'Reilly Auto Parts too! After paying for a jump start today, I immediately drove to O'Reilly's in Little River. I went in to the store and told the attendant that I needed a new battery. I knew that the battery in my car was at least six years old. The attendant brought his battery tester out to my car, connected cables to my battery and proceeded to push a lot of buttons without communicating. He then stopped and told me "There's part of your problem," pointing to the negative terminal of the battery. He told me the cable was so loose that he could not get any reading on the status of my battery. He made no attempt to remove the "loose connector" and attach his diagnositic equipment to the terminal itself. He told me to start my car. It started immediately. He then told me to go home and clean my battery terminals and the connections, then reattach them so that they are tight. He told me that that the battery in his vehicle has a battery that is seven years old and healthy. He told me "You have a good battery." This seems like a strange thing to tell a customer when just moments earlier he told me that because of the "loose connection" he could not get any reading on my battery. I then departed and went to my local (non-chain) garage. They diagnosed, and told me that I had a bad cell in my battery, and replaced it. I took this as a sign to never use O'Reilly again. They didn't even want to make the sale of a battery today. Are they realizing that their batteries are inferior? When I had my previous vehicle, I purchased a battery from O'Reilly with a three year warranty. It died after two years, and I got a free replacement. Not long after this, I sold the vehicle, so I do not know how long that battery would last. In contrast to my experience today, the service was excellent five years ago. Today, I realize that not only are O'Reilly products substandard, but their level of customer service has astoundingly diminished. read more

Caveat Emptor! Just returned from the store in Little River SC where I was told that the second Super Start Premium battery which I originally bought in 2018 and replaced in 2019 is also dead.  I have gone through 2 battery's in 3 years and am told that, although this replacement is only 2 years old, my warranty replacement is based on the original battery, not the replacement, and is therefore not covering this second battery.   It would seem that they should stand behind their products. The problem is the quality of batteries that they get from their vendor- not their customers. When I complained about 2 batteries going bad in 3 years, the response was, "Those things happen." ----really????  Then I was asked if I wanted to buy another Super Start for $134. I told him that I was not so stupid to ever buy another O'Reilly battery only to be back in a year or two looking for a replacement.  I'm done with O'Reilly's.  Fool me once.... read more

I had a dead battery when I went to start my car and called O'Reilly Auto Parts on Rt 9 in Little River, SC to inquire about a new battery. I had to jump my car to start after it sat for a month in September. It work fine for a few weeks, but went ded overnight--the battery was over 3 years aold so I was just going to replace it. I" called the store on Rt 9 and spoke to Bradley, who checked and found a choice of 3 or 4 different units that was fit my Rav 4. I got a ride to the store with my old battery and traded it in for a new one. Always better to take your old battery to eliminate a core charge and make sure it is the correct size to fit back in your vehicle. Bradley remembered talking to me, and I bought a new battery. AAA was not able to send someone right out, and we had tickets for the Alabama Theatre in a couple of hours, so we really appreciated the great sevice. I ret0urn0ed a co0uple of days later to find a small bolt I h0ad lost in the bowels of my car. O'Reilly took the time to go through their supply and found exactly what I needed for my 10 year old Toyota. Thank you so much for saving my weekend. I will be back... read more

I went to this location to purchase oil for my HD Road glide, only to not be helped. The Assistant manager Bob, didn't even acknowledge I was standing directly in front of him. He conversed with other employees that were busy helping other patrons at their register, while he continued licking on his computer. After 10 minutes of standing directly in front of him, Bob answered the phone still ignoring my presence. I said wow and walked out! read more

Was shood away rudely and quickly by the manager of the store when I simply asked for a check engine light test with "it's gonna be a while" and that was it. I could barely get the words out of my mouth. Customer service is clearly not a priority of this store or the manager. I'd take my business somewhere else if I were you. read more