I'm sharing this experience because medication access should not require months of persistence from…read morea patient. My prescription for Nurtec ODT 75 mg, taken every other day for migraine prevention, had an active prior authorization approved on June 18, 2025, valid through June 18, 2026. Beginning in December 2025, I was repeatedly told by Ponchatoula Family Pharmacy that no authorization had been received and that my physician had not responded. Based on that information, I contacted my doctor multiple times over several months, only to be reassured that the authorization was already approved and active. Despite this, the pharmacy continued to deny the medication. After months of back-and-forth, I requested that the claim be fully reviewed and reprocessed rather than relying on the initial rejection message. It was then discovered that the prior authorization had been active the entire time. Once properly re-run, it was approved immediately. This was not a physician delay. It was a failure to verify and process an existing authorization. As a former pharmacy technician, I understand that automated rejections require verification with the insurer and appropriate escalation when needed. Those steps were not taken until I pushed for them. As a result, I went months without my prescribed preventive migraine therapy and experienced debilitating migraines while caring for my special-needs child. Preventive migraine treatment directly impacts daily functioning and neurological stability. I ultimately transferred my prescriptions and chose not to continue patronizing this pharmacy. Medication access requires diligence and accurate communication, and this experience did not reflect either. I hope this prompts improved verification procedures so other patients do not experience similar interruptions in care.

It is truly a pleasure to deal with these people! They are so very helpful and courteous every…read moretime. I actually look forward to going in. Service is absolutely wonderful each and every time.

They are truly the most caring and helpful providers I have the pleasure of doing business with!read more

The staff is absolutely amazing! But, when you go through the drive thru, they do NOT make…read morecustomers pull around if their scripts aren't ready. I got stuck in line for over 30 minutes.

If I could leave less than one star I would. I get there 10 minutes prior to closing having just…read morecome from the urgent care to get my antibiotics filled. I wait for 12-15 minutes and then have my first name YELLED angrily across the room when it's done. I then proceed to tell the counter girl I have my insurance cards and she looks and me and goes oh we actually closed a few minutes ago and without even looking at my insurance the rude pharmacist man says "your insurance doesn't cover it." I have united healthcare and Medicaid which is 100% accepted there as my mom gets her prescriptions from a CVS. She turns back to me and makes a face like whelp and tells me it's $42 ?! So now I'm having to spend the night with an ear infection til I can get my meds sent to a different pharmacy in the morning. I am absolutely disgusted with my pharmacy experience!!!! - I would like to add I did go back the next morning and the morning pharmacy staff was much more helpful and showed concern that the pm pharmacist rejected my 100% valid insurance.

Has been my pharmacy for several years. Prescriptions filled quickly and with a smile. While there…read moreI sometimes need other items, which are easy to find with the helpful, courteous assistants in the store.

I'm a strong believer in buying local and support small local pharmacies, but unfortunately I will…read morenever support a business that allows their staff to treat customers they way this location did. August 16, 2021 for reference to the owner if she sees this. I received Horrible customer service! I was hung up on twice by a pharmacist named Jimmy. Do not recommend this pharmacy! Very unprofessional.

Even though we live 20 minutes away from Don Chaucer's Pharmacy and pass many other pharmacies on…read moreour way there, we only use Don Chaucer's because their customer service is superb! They have gone above and beyond to get our prescriptions covered by insurance numerous times, everything is filled quickly and they make sure we know when something is about to run out of refills. We wouldn't go anywhere else!

Stopped in during the Strawberry festival to get cold drinks. A good selection, nice girl at the…read morecounter, the only drawback was that the air conditioning wasn't working well, and it was warm and stuffy inside.

Pharmacy is the worst!!! 1 hour long Lines plenty of staff but one person in register and they do…read morenot run insurance it's horrible !!!go anywhere else

Good pharmacies like this wont last forever if you keep using Walgreens and CVS. They even…read morecompound, which the big chains don't do because they are about quantity not quality.

Excellent customer service! The staff was friendly and knowledgeable, having answers for all my my…read morevaccine-related questions. I was in and out very quickly and pleased with my visit!

Everything went well! The staff makes you feel they care about you! Would recommend to everyone!read more

From the owner: We specialize in being a full-serviced retail pharmacy which takes all insurances, has fantastic…read morestore hours and a Drive Thru for convenience, has the cheapest cash prices on medicines, and has the fastest service and best reponse time!

Had 3 prescriptions called in took me 30 minutes to get there. They said 30 minutes more. I have…read morebeen waiting 2 hours now not happy.