I had Ace come to my home a couple of months ago to re-key two doorknobs. After they left, one of the doorknobs would catch occasionally and not open even though it wasn't locked. I lived with it for a while as it would open after jiggling it a little. Recently, it got worse, so I called Ace to come and look at it. When the tech got here, he said they "don't fix that" but he could replace it the doorknob. He was here for maybe a half hour total and installed a new $40 doorknob. I was charged $307 dollars. Apparently, I was charged $90 just for the guy to drive here and $175/hr (one our minimum). I found this to be absolutely outrageous, especially given the fact that I didn't have a problem until Ace re-keyed my locks. I will never use them again and I strongly suggest that you don't either. It's no wonder people can't afford to live when business screw people like this. Disgusting. read more

This locksmith is SUPER, their keys always fit whatever I am trying to duplicate. They are most helpful, I live in Boston and don't mind traveling out to Norwood to have them complete my work. I have bought small safe's from them, they are so helpful and I would not go anywhere else for keys or any item they carry. They are the best, you can't beat perfection! The owner is pleasant and the folks that work there are happy to help with your questions. They are great! Lucinda M. De Patto, Roslindale (Boston) This outfit is a 10 PLUS! read more

Came in to have a Toyota emergency key cut (the old school key to open the car door should the FOB fail.) perfect service. $50 out the door. Worked perfectly. read more

Excellent well run operation. I had a old item requiring a New lock or key. I brought it to another lock place and they had it 6 months, then tells me can a new lock or key... I pick up item and brought to Ace who I had some locks rekeyed while I waited. Well Ace calls me next day and tells me he was able to make a key from existing lock and all set in less than 24 hours...vs item sitting at other lock place for at least 6 months or more until I asked about and told me to pick it up.... Well staffed at Ace and stocked, know their stuff... I'll be doing all my business there in future.... Quick, reasonable and great staff. read more

I highly recommend Ace Locksmith of Norwood. They are professional, friendly, and prompt. I was very impressed with their level of service and am grateful that I had the fortune to come across their business when selecting a locksmith service. read more

After 19 years, my husband's original key fob for his 2005 Camry stopped working. I ordered two replacement aftermarket fobs from eBay and brought them to this locksmith to be programmed. It took him about 10 minutes and he only charged me $20 to program the two key fobs. I would highly recommend this business, as I was quoted a much much higher rate at the other 10 or 12 businesses that I had called for quotes. read more

My son locked his keys in his car, called this place and was told it would be 150.00. My son was there to meet the tech and the tech charged him 160.00.Proceeded to tell him call insurance they will pay for it When I called to inquire the tech called me and said, well, it's Thanksgiving. Ok, I get that but I was never told it would be more because of Thanksgiving! Was told management would call, they never called! These people are crooks!!!! read more

I have now used their service 3 times and about to use for a 4th. I find their service to be 5 star! In a day when good service is thin- they are consistent, affordable and professional! read more

They found blanks that no one else had for a key that the people who handed it out said couldn't be duplicated. They were able to open a portable safe and provide a new key for it. Miracle workers! read more

Had a very hard getting a copy of a boat key. Could not get replicated on all the locksmiths that visited in Providence or Worcester. A visit to Ace and they hook me up for an extremely reasonable price. After several months all keys copies working as expected and zero issues. read more

Looking for a system to monitor exterior of my home. Had a great initial conversation with Pete (the owner); we went through my expectations and he was more than knowledgeable. He clearly outlined the system capabilities and the plan for install. Quote came same day and moved ahead with the install. Installers were on time, courteous and flexible. They were neat and clean. They spent as much as our family needed to understand the system and how it works and the functionality. Great experience all around. read more

They did an amazing job unlocking a vintage safe and helping us with a new combination. Work was efficient, and staff was helpful.

While the new "mobile" locksmiths are convenient, most wanted $100 just to drive out. One guy said my problem wouldn't be worth it. Another was so unscrupulous as to tell me to buy a new lock--then stick the broken one in the same box and return it to the store. Wow. Safe to say I would never hire him. Luckily I found Ace Locksmith, who are knowledgable and have a brick & mortar store. I brought the entire tumbler to them and they made me a new key in minutes (for $25) that actually work smoother than my old key! These guys are great pros. read more

I had several door locks that needed to be rekeyed, a couple French door locks that needed repair and some dead bolts that needed realignment. He had it all done in an hours time. Mark was professional, prompt, friendly and masked the entire time. In short, he was excellent. I highly recommend he and his company! read more

They are the only place that has made house keys for me for over 20 years, and I was always pleased that I never had a problem with the product. I did call to duplicate my Saab 9-3 key, but they do not have the capability to duplicate that particular transponder key. They were, however, the ONLY locksmith or locksmith etc., that answered my email and rapidly so, regarding their ability to do the work; even though several car repair, parts shops, locksmiths, and hardware stores did NOT REPLY. Even though their web sites stated " just fill in this form or email us and we will answer soon". They could not be bothered unless they were making money on the reply. They are very polite and efficient, so I highly recommend them. read more

Excellent job and super friendly for rekeying a lock and installing another one in our basement furnace rooms. The locksmith was very COVID safe and did a great job. read more

I had no idea who to call, found these guys on Yelp, saw 5 stars, so I called. The gentleman on the phone was VERY professional and nice. And then, the service tech came out - and he fixed our lock in no time! And he was super nice as well. I definitely recommend!!!! read more

I had a great experience with Peter at Ace Locksmith.. I had lost the keys to my car and the dealer was going to charge me $350 for a new one. Then I realized I had a valet key and Peter was able to cut a new key from the valet key and simply include the necessary Key transponder and it worked great. He provided a sheet with detailed instructions on how to activate the key with my car. The best part was it only cost me $35 instead of $350! Great customer service and quick turnaround, I will definitely be coming back. If you are able to get a valet key cut for your vehicle I highly recommend it. Home Depot did the one for my Tahoe. It will save you a lot of money not having to go to the dealership when you can just take it to Ace! read more

The lock on the primary door at home quit taking keys. It was roughly 2 years old and I guessed it must need a minor repair of some sort so made an appointment with Ace. Very fast, friendly, and easy. Gentlemen arrived and after I described the problem he suggested I buy a lock lubricant and try to DIY rather than pay him to squirt two shots of lubricant in the knob and deadbolt locks. 100% worked perfectly. That's great customer service! If I ever need anything lock or security related they will be my first call and I would definitely recommend Ace. read more

I needed an automotive key programmed and cut. Ace Locksmith is definitely the place to go. Great, knowledgeable, courteous service and the price was right. I have only good things to say about my experience. I highly recommend Ace Locksmith. read more

I am not a lock pro, so I was just buying one lock but was treated like a king. Told salesman about having a daughter at college having a particular security problem. They had a bunch of good options in the store, but went on line and found the perfect deadbolt. Then they special ordered it and I got it that day. They took great care of me. read more

Had several keys made for our new condo unit. While there picked up a lock box to keep spare key in. The folks here are friendly, fast, and knowledgeable. read more

We broke off part of a key inside the deadbolt lock on our trailer and then our second key broke while we were trying to have it duplicated. What a mess! The people at Ace fixed everything quickly and at a very reasonable price. Excellent customer service!! Highly recommended!! read more

After getting quotes from a number of locksmiths to re-key 11 locks (6 door knobs, 5 bolts) at my new home I had Ace come to do an on-site assessment. Mark did a fantastic job talking me through the work required along with the potential options. After scheduling the work Mark was able to get to my house ahead of schedule and get all the work required completed seamlessly. Going forward if you are in the market for a locksmith I highly recommend Ace. read more

I recieved wonderful service from Ace Locksmith! I've never had to change my locks before and was afraid of the cost I'd heard nightmares stories about. Ace was very highly recommended from a friend. When I called to ask, the man was so nice he explained everything, my options, (like that I could bring the knob to them to save money, (if I was mechanically inclined enough to get it out of the door, but I'm not). They have all the tools on their van to make as many spare keys as you need, and although I didn't shop around for prices, I was happy to pay what they quoted me since it was hundreds less than I'd feared. I made an appointment for my next free morning a few days later, and they were exactly on time, and finished in like 15 minutes, totally awesome! Thank you Ace Locksmith! read more

I had an experience with Ace today that could've been better. I bought a replacement lock from them that I think was defective. I was a tough job to install and to be fair I damaged it further in the process. The owner was very helpful over the phone and when I went to see him the first time. The second time I was up front with him and explained how I had trouble with it jamming and that the problem was probably half my fault. He confirmed that I damaged the lock on the first install and sold me a new lock at full price. At that point we were both trying to control our frustration and we were both polite, but tense. The reason I think the first lock was defective was that I able to install the second lock in less than 10, maybe 5 minutes. I think he could have given me a break on the second lock as the first was probably defective. I'm giving them 2 stars for because their previous service has been good and today was a bad day for both of us. read more

Very knowledgeable guy who has always sorted me out. Very fast and efficient at taking care of the problem. No nonsense.

Great company! I was able to get service on the day and time I wanted and he was able to find a work around for a deadbolt that wouldn't work with my old doorway. I am very pleased with the service and highly recommend. read more

I needed a duplicate car key as the blade on original one broke. I purchased a key shell and visited Ace Locksmith. I was greeted well. I was a little shocked after hearing about charges for making duplicate car key. It was lowest I had ever heard. They also replaced sensors within original key to duplicate as well. Here is the best part. The key worked on FIRST attempt on car ignition (later I learned though that I should have tried on trunk first). Given the fact that it was not laser cut, it simply indicates craftsmanship. I was very impressed. Highly recommended. On the side note, it costed me less than $10 (including key shell and charges at Ace Locksmith) compared to $325 quoted by local dealecrship. read more

Peter and his staff are amazing! The service is second to none. Their knowledge is superior and the store has ANYTHING a person or business could need from keys to safes! Always helpful, always friendly and if they don't have the answer or product, THEY GET IT FOR YOU! read more

Fantastic experience with Mark, he was on time, super efficient and honest. The work was actually a little less than than the quoted cost so that was a pleasant surprise. Highly recommend. read more

Great experience -- came home, key stuck in my front door. Pulled the lock from the door, took it into Ace Locksmith. Turns out the cylinder itself had busted -- 10 minutes and out the door. Perfect. read more

Had a great experience here. The owner was responsive and had a custom key made for my old roof rack within minutes of figuring out the problem. read more